Archive for the ‘Entrepreneur & Small Business’ Category


The Joys of Working With Small Business Owners

Monday, October 31st, 2011

Small Business OwnersAlmost every day a small business owner comes into my office to share his or her dream with me.

Sometimes they’ve already got a business, whether it’s a storefront, a home office, or a retail space. Other times it’s just an idea that they want to bounce off me to see if it makes sense. Often the person comes in covertly during their lunchtime so their boss won’t know about their desire to escape the cubicle and create something new.

This is the best part of my day.

Nothing picks me up like hearing the entrepreneurial ideas of small business owners and future small business owners. It’s like caffeine for the soul. Their dreams power the future success of our country and our economy.

Of course, there’s a long journey between a dream and success. It’s a path that requires long hours, sacrifices, and trying to find the nearly impossible balance of running a business and having a life.

It’s not for everybody. I know a number of people who wanted to work for themselves because they wanted more flexibility, free time, or didn’t want to answer to a boss.

Flexibility? Yes, you’ve got to be flexible to somehow juggle all the jobs you’re suddenly saddled with, from sales to marketing to accounting to hiring to buying office supplies to taking out the trash.

Free time? I don’t know a business owner who doesn’t check email before they go to bed and as soon as they wake up. Who often works through lunch. Who reviews their numbers after dinner at the dining room table.

Not answering to a boss? When you run a small business you suddenly have to answer to dozens, maybe hundreds of bosses…from your customers to your employees to your vendors to the tax collectors to your spouse wondering why you’re late for dinner…again.

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The Bene Gesserit Litany Against Fear (For Entrepreneurs)

Thursday, October 20th, 2011

Bene GesseritIs fear affecting your decision making abilities?

As entrepreneurs and small business owners, we make decisions every day. What to buy, who to sell to, who to hire, whether we should try and grow our company, whether we should take on that new client.

Unfortunately, we often make these decisions out of fear. Or, perhaps worse, we don’t make a decision out of fear. Fear of the economy, fear of our competition, fear of what people will think of us after the decision is made.

If you’re a science fiction geek like me, you might recognize the following passage.

I must not fear.
Fear is the mind-killer.
Fear is the little-death that brings total obliteration.
I will face my fear.
I will permit it to pass over me and through me.
And when it has gone past I will turn the inner eye to see its path.
Where the fear has gone there will be nothing.
Only I will remain.

It’s the Bene Gesserit Litany Against Fear from the novel Dune by Frank Herbert.

When you become aware of your fear, and when you can name it, then you gain control over it. Your fears may be well founded, but they also may be persuading you to make an irrational decision that’s ultimately bad for your business.

Is there a decision you made for your business out of fear? Or one time you realized fear was clouding your vision and you made the right decision?

Rich Brooks
Small Business Decision Maker


Talent is Overrated and Moonwalking with Einstein: Book Reviews

Friday, September 30th, 2011

Talent Is Overrated & Moonwalking with EinsteinWhat’s the unique attribute that world-class performers and US memory champs share?

Having never taken a business class in college, I find myself constantly trying to “catch up” by reading and listening to book after book on marketing, leadership, sales and running your business.

I recently finished two good business books that I wanted to share.

Just by chance I happened to read and listen to them back to back, which was interesting because even though they were on different topics, they referenced some of the same research and mined the same fields.

The first one is Talent is Overrated: What Really Separates World-Class Performers from Everybody Else, by Geoff Colvin. Sorry, slackers, but the answer is hard work. The book states it’s not innate talent, but rather thousands of hours of deliberate practice that creates world-class performers. It touches upon some of the same ideas that Malcom Gladwell’s Outliers goes over.

Along the way it also pokes holes in the “god given talent” stories of such child prodigies as Mozart and Tiger Woods, showing how they had to put in the same hard work that everyone else does who wants to be a world class performer.

The book also looks at developing talent through the eyes of a leader or manager, and ends with the question: why would anyone subject themselves to such a regimen of hard work? What separates world-class performers from the rest of the population.

Although at times the book seems to overstate it’s case, it’s an interesting read…or listen.

Just as I was wrapping up that book I stumbled upon Moonwalking with Einstein: The Art and Science of Remembering Everything by Josh Foer. It’s the true story of a journalist with average memory who stumbles upon the US Memory Championship. He’s fascinated by these people who can remember the order of a mixed deck of cards in just a few minutes or hundreds of random numbers. A year later he wins the US Memory championship himself.

The writing is excellent throughout, and although it’s not really a how-to on memory tricks, there’s plenty of good tips throughout. It made me want to dig deeper. He interviews the man with the worst memory (it’s not me, as it turns out), Kim Peek, the inspiration for Dustin Hoffman’s Rain Man, and looks into how the importance of memorization has evolved over the years, especially now where we carry computers around in our pants.

As I mentioned, the book collides in theme with Talent is Overrated: as he starts training for the US memory championship he starts learning more about deliberate practice, and again the idea that almost anyone can become a world-class performer if they’re willing to put in the hours AND if they use deliberate practice to get there.

I strongly recommend either of these two books for business owners, and Moonwalking for everyone as it is just a pleasurable read.

Rich Brooks
Future US Memory Champion


How Do I Market My B2B Company Using Social Media?

Wednesday, September 14th, 2011

Should you use social media to market your B2B (business to business) company, or should you leave the tweeting to B2C (business to consumer) companies?

Just a quick note here as I’m in between sessions at SMX (Search Marketing Expo). I’ve been learning a lot on search marketing and PPC, and I’ll be sharing it with you over the next few days as it marinates in my brain.

In the meantime, if you’re not receiving flyte log, our award winning web marketing email newsletter, then you may have missed the most recent issue Social Media and B2B Marketing. It answers a recent question I received about whether social media was just a distraction for B2B companies.

Being a B2B company, I’m obviously a big proponent of social media, although you need to approach it with your users in mind. If you’re doing B2B and looking for ideas on how to use social media to reach and engage your ideal customers, be sure to check out this recent article.

Rich Brooks
B2B Social Media Marketer


Do I Really Need Discovery for My Web Project?

Thursday, September 8th, 2011

You need some programming done on your website and your web developer has asked for some paid discovery time…is she scamming you?

Although most of the websites we build don’t need Discovery (notice the capital “D”), whenever we come up against a complex programming job, we strongly recommend it. And what’s more, we expect to get paid for it, even if you decide not to move forward with the project. Why do we do this?

In the fourteen plus years I’ve been running flyte I’ve realized that my assumptions and the assumptions of my clients don’t always match up perfectly. That’s certainly not their fault; building a website is not an every day occurrence for them and so they make certain assumptions based on similar experiences in vaguely-related fields, or just on their hopes and wishes. And on my side, I often forget that building websites isn’t their business, so I make my own misguided assumptions…like they’re no longer using IE6. :roll:

I’ve had clients who were surprised to find out that we weren’t writing their copy for them, or creating a logo for them, or setting up their new email login on their iPhones. (All services we offer as add-ons. Except for the iPhone. That’s what your local Genius Bar is for.)

Custom programming takes this to a whole other level.

Even when we’ve listed out the deliverables as specifically as possible there are always issues:

  • Do you want the ability to create your own subcategories? If so, do subcategories need to be tied into just one category or several? If you delete a subcategory do all the products/services that were aligned with them also get deleted? If not, where do they go?
  • Do you want the system to send out confirmation emails or did you want to be able to override that with a personal message?
  • What type of discount codes will you be offering? Will those change in the future?
  • How will people create/recover usernames and passwords?

These are just a few examples of what we’ve run into in the past. Even when you think you know what the client wants, even when they feel they’ve been as clear as possible, miscommunication happens.

To limit this, we like to create storyboards that walk clients through what their experience will be (here’s how you approve a new member, here’s how you send them a reminder email, etc.) as well as the experience of the user (this is where they can sign up, where they enter their discount code, etc.)

Doing this takes time. Besides the hours it takes, it’s also based on years of experience in programming and user-interface. What makes sense for your end user? What is scalable? What is affordable?

The way we (and many other firms) set this up is that you pay us for the Discovery work, with the deliverable being storyboards and a firm price on the project. You’re not required to move forward with us at that point, and you can even shop those storyboards around. Of course, if we’ve done a good job why wouldn’t you want to work with us? :)

If you don’t do discovery, we still need to create those storyboards during the project to be able to do the programming. (You wouldn’t build a house without a blueprint, would you?) Unfortunately, if some major misunderstandings surface at that point that cause the budget to change it may be more difficult to extricate yourself at that point…we may already be hip-deep into web design, a keyword analysis, or other parallel work for your site.

In short, Discovery isn’t extra work or a programmer trying to pad their bill, it’s insurance for your job coming in on time and on budget.

Can I get an “amen?”

Rich Brooks
Now I’m Selling Insurance?

Photo credit: BiblioArchives / LibraryArchives


What Should I Make a YouTube Video About?

Monday, August 29th, 2011

What Should I Make My YouTube Video About?You know you need to create online video for increased visibility, but you have no idea what your video should be about.

Just like blogging before it, I’m a big proponent of using online video to increase your online visibility, drive more qualified traffic to your site and build your business.

And just like blogging before it, people are still not sure what they should be creating videos about.

The short answer is, that if you’re creating videos to generate online leads, you should be answering your prospects’ most pressing questions.

A few weeks ago I was on vacation at a lake house we rent. I had never been able to get up on water skis before (only tried a handful of times) but I was determined that this was the week. I went to YouTube, searched for “how to get up on water skis” and found a number of videos. After watching one particularly instructive one I took to the lake. Three attempts later I was up.

That week I also learned how to start the square stitch and a good workout for resistance bands, all from watching videos on YouTube.

Keep in mind that YouTube is the #2 search engine in the world, AND its videos often appear on the first page of Google, the world’s most popular search engine. The right video, with the right title and description, addressing the issues that your prospects and customers face on a daily basis can greatly increase the number of inbound leads you can generate.

So what should my online videos be about?

That’s obviously going to be specific to your business and industry, but here’s a trick to finding out what people are looking for when it comes to videos. Go to YouTube and start typing in your industry or the type of questions customers usually ask you…YouTube’s auto-complete feature will provide suggestions based on previous searches and results. Here are a couple of examples:

Profit & Loss Video Search

How to Email (Auto-Complete)

And don’t forget that the same trick can work at the search engines:

How to Fundraise

And notice how the 3rd organic result is a video!

Now, go out and make some videos!

Rich Brooks
The Water Skiing, Resistance-Banding Lanyard-Maker


What the CTRL-F?!?

Thursday, August 25th, 2011

CTRL-F

No comments on how gross my keyboard is.

Ever spent too much time searching a long web page looking for information? Here’s your keyboard shortcut.

Today I read an unbelievable statistic in the Atlantic: 90% of US Internet users didn’t know you could use CTRL-F (command-F for us Mac users) to find a word or phrase on a long web page or Word doc.

Now, I know the readers of this blog are part of that 10% whose palms are firmly planted on their collective foreheads right now. Personally, I must use the command-F 30 or 40 times a day easy. In fact, the command-F shortcut makes me so efficient that I had time to create a video on how to use command-F to save time. (Pretty meta, right?)

With this one video I’ve probably recovered all the worker productivity in this country lost to fantasy football.

So, let’s say during your time giving free tech support to friends, family and lovers you’ve watched them struggle to find some information on a long web page. You didn’t know how to explain to them that CTRL-F would set them free. Now you can just point them to this post (and accompanying video at YouTube).

You can check out my dad’s website on raising resilient children (and more) here.

Another favorite of mine: command-A then right arrow to get to the end of a long doc, left arrow to get to the beginning of it.

Rich Brooks
Bringing back the US’s AAA Rating One Keyboard Shortcut at a Time


Web Marketing Course in Maine at USM

Monday, August 22nd, 2011

John BelushiLearn the fine art of web marketing and social media in a classroom setting this fall at the University of Southern Maine.

The first autumn leaves are starting to land in our yard, which means it’s that time of year again; time to start promoting my Web Marketing and Social Media for Entrepreneurs course at the University of Southern Maine.

On four nearly-consecutive Thursday evenings from 5-7 pm, I’ll be teaching entrepreneurs how to develop a web strategy that helps build their business (or non-profit) using the web.

We’ll cover:

  • SEO (search engine optimization)
  • Social media (Facebook, Twitter, LinkedIn)
  • Blogging
  • Online video
  • Email marketing
  • E-commerce, and
  • Developing a website that increases your online visibility, drives more qualified traffic to your site, and helps convert that traffic into business.

If you live within driving distance of the University of Southern Maine, and are looking to grow your business, you can take a closer look at the course description and register at the USM site.

Dates: 10/20, 10/27, 11/10, 11/17/2011 (note no class on 11/3)
Time: 5pm – 7pm
Place: Abromson Center, University of Southern Maine, Portland, ME (directions)
Cost: $215

Register now!

Rich Brooks
“Teach”


Why Doesn’t My Site Show Up In Google?

Thursday, August 18th, 2011

Can’t find your website in the search engines? You’ll need to engage in some search engine optimization (SEO). Here’s how to get started.

Dear Rich,

I’ve had a website for years but people tell me they can’t find me at Google. What am I doing wrong? How can I get on the first page of Google and other search engines?

–Invisible in Islesboro

Dear Invisible,

Good question. Without knowing your website I can’t give you the exact reasons why your site doesn’t show up in Google, but I can give you some common reasons why you may be difficult to find when your prospects are searching for you.

1. You’ve got no content on your home page. Many web designers (and site owners) like big, beautiful pictures on their home pages and feel text just “gets in the way.” Unfortunately, search engines are blind. They can’t see the beautiful view from your waterfront rooms, or the quality craftsmanship in your handmade, wooden toys.

Solution: Bite the bullet and add some text. The text should include some keyword-rich copy (in other words, use the words in your copy that your prospects are searching for) and then link those words to the pages on your site where they can find more information.

Keyword Rich Text with Links

2. Your title tags aren’t descriptive. Ask the opinions of two search engine experts and get three different opinions, but almost all search engine marketers agree that your title tag is critical to your search engine visibility.

Too often companies have generic title tags, or just have their company name as the title, or use the same title on every single page…a huge missed opportunity.

The title tag are the words that appear in the title bar of a web page and let the search engines know what this page is about. Your title tags should be keyword-rich, descriptive, and specific to the content on the page. Here are some examples from our website.

Home Page Title

Home Page Title

Internet Marketing Title Tag

Internet Marketing Title Tag

CMS (Content Management System) Title Tag

CMS (Content Management System) Title Tag

You’ll notice that each one is unique, keyword rich, and focused on the content on that particular page.

3. You’re using the wrong keywords on your site. This is a tough one. Maybe you’re using technical terms but your audience isn’t familiar with the language. You’re writing about your vocal stylings and they’re searching for a wedding singer. Or you’ve coined a term that differentiates your business…but no one is searching for that term.

Or you’re targeting a keyword that’s too broad, such as travel or coach. Those terms are so broad there’s little chance anyone will find you for them. Instead, you might do better targeting to a narrower niche, such as Maine family adventure travel or leadership coaching for non-profit professionals.

Solution: Perform some keyword analysis of the phrases you’d like to rank well for or that you think your prospects are searching for. While there are some powerful for pay tools out there, you can start with Google Adwords Keyword Tool.

Put in your keywords:

Find Keywords

And reap the results:

Keyword Results

(And, yeah, we can help you with your search engine optimization if you don’t want to do it all yourself.)

4. You put all of your products/services on the same page. Google and the other search engines prefer focused pages. They are hungry for rich detail so that they know if they should recommend your page (or your competitor’s page) to your prospects. You need to help them out.

Solution: Instead of listing your five service areas on the same page under the header “Services” create a unique page for each service. Give each page a unique page title, strong header, go into more detail about the service in the body copy, consider adding photos or video, and create links to all the other services pages.

If you’ve got dozens of services (or products) you may choose to highlight the most important (or lucrative) and bundle the rest onto a single page. If you can’t think of how you can create unique content for each service (think 300 – 500 words minimum), then consider writing up a case study of someone you helped to round out the page, or include a testimonial.

Silos of Information

5. You’ve been hacked, blacklisted, have some technical problem on your site, or worst of all, have an all-Flash website. It happens to the best of us: some scummy guy from across the hemisphere has hacked your site or your host company for some nefarious purpose…or just to see if he could do it. Or your web designer created a gorgeous site that is 100% Flash, which is often 100% invisible to search engines.

Solution: Sign up for Google Webmaster Tools, a free service from Google that will provide you with loads of cool tools and alert you to anything that’s keeping your site from getting indexed by the search engines.

Google Webmaster Tools

Takeaways:

This is just the starting point for increasing your search engine visibility and “finding yourself” on Google. I’d also recommend adding a blog to your website, starting an email newsletter and archiving past newsletters on your site, adding videos, getting inbound links and a whole lot more.

However, if you’re more or less invisible on the search engines, or they’re not delivering the amount of traffic you were expecting, then start with these five tips for improving your search engine visibility.

Also, consider checking out our search engine blog, the Maine SEO Blog.

Rich Brooks
Small Business SEO


Local Search Tips: Get Good Reviews

Wednesday, August 17th, 2011

Bad Reviews on Google MapsLocal search results often depend on reviews. What are people saying about your company?

Today I was looking up directions for an upcoming presentation I’m booking. I wanted to see how much travel time was involved. I dropped the name of the location into Google Maps and not only did Google show me the location on the map, it showed me the information about locale, including a review.

“Never seem to get things right the first time, billing sucks…”

The review went on to talk about the frustrations this “customer” had with the billing department. No mention of the level of care of this hospital or the doctor’s bedside manner.

For all I know, this hospital may offer excellent outcomes, great food, and clean, private rooms. I’m sure many people have had great experiences here, been saved, or delivered new babies into the world.

I’m sure there are great nurses on staff, competent doctors, and wonderful candy stripers. (Do they still have those?)

However, because no one at this hospital has thought to look at their reviews on different review sites (Google Maps, Yelp, TripAdvisor, etc.) they don’t know that just one bad review makes them look incompetent.

What should they (or you) do?

Assuming they have happy patients every day leaving the hospital, they may want to reach out to them and ask them to go to their favorite review site and leave some feedback. If they receive an email or letter saying how wonderful they are, maybe they should do some outreach, even sending links to the satisfied customer, so leaving a review would be easier.

Now, I’m not suggesting putting up fake reviews to bury negative reviews, or paying for good reviews (like Verio does). All I’m saying is that if people are saying good things about you, make it easy for them to say it in a place where it matters.

Also, one of the variables in local search visibility is the frequency of reviews, especially good ones. So, by regularly encouraging new reviews, you can increase your overall online visibility and drive more quality leads to your site.

One last, important point!

If you’re getting a lot of negative reviews, especially well-thought out ones that aren’t riddled with typos, you may want to consider listening to what they’re saying and look at what you’re doing. You’ll probably end up with a better company at the end of the day.

Rich Brooks
Web Marketing in Maine