Archive for May, 2005


Email Marketing Permissions: The Re-Opt-In

Tuesday, May 31st, 2005

Today we answer a question from the viewer mailbag on email marketing and permission.

Question: are most ezines requiring people to re-opt their current
subscribers when switching over to their service?
I’m stuck in that
situation. The program I use has upgraded and in order for me to
continue using their service, I have to force my old subscribers (the
ones I had prior to using this service) to re-opt in. Only a very small
percentage is doing that and I can’t afford to lose them.

Is this a common practice?

–Terry Matlen

Answer: I don’t have any stats on how many email services are requiring re-opt-ins, but I expect that the number will continue to grow.

These email companies are under constant attack from people who want to use their services to send out unsolicited emails as well as people who are too quick to pull the spam-trigger out of fear, laziness, or forgetfulness.

We legitimate email marketers are caught in the middle.

My feeling has always been better to have a small list of interested subscribers than a larger list of subscribers who don’t care.

Although Constant Contact does have strict rules on spam and permission, you could look at them as a company to move your whole list to. You can sign up for a free 60-day trial here.

Also, you may want to consider using a blog and RSS feed as another way of reaching interested parties.

Hope that helps!

Rich Brooks
Do We Actually Get Viewer Mail?


Keystone Horticulturists: Organic Landscape Design and More for Southern and Mid-Coast Maine

Tuesday, May 31st, 2005

KeystoneWhen it rains, it pours. (If you’ve spent any time in Maine this past month you know that already.)

Today flyte launched a new Web site for Keystone Horticulturists: organic landscape design, installation, tree, shrub and lawn care for southern and mid-coast Maine, to quote their title tag.

Visitors to the site can get information on the pests that are invading our local gardens, such as the Browntail Moth Caterpillar, or subscribe to the Keystone Horticulturist newsletter, for year round advice on lawn care, property maintenance and more.

Keystone Hort (as we like to call them!) also does commercial landscaping, such as athletic fields and other commercial properties. You can find descriptions of all their landscape, property maintenance and other services here.

Rich Brooks
Keepin’ It Green


Time Magazine Gets RSS Half-Right

Tuesday, May 31st, 2005

Time Magazine posted an article yesterday called "Let RSS Go Fetch," extolling the benefits of RSS.

For those of you who don’t know, RSS most commonly stands for Real Simple Syndication and is a method that blogs, Web sites, and other resources use to syndicate the content on their site.

Reporter Chris Taylor explains what RSS is and where to get a newsreader…the software you’ll need to handle all of these RSS feeds.

Think of it like this: Outlook is to email as a newsreader is to news feeds. The biggest difference is that (so far) you can only receive newsfeeds you subscribe to…no unwanted newsfeeds and thus no spam!

However, the example of how one might use a newsreader shows that the reporter may still be in the grip of a big media mindset:

RSS allows you to play news editor and zero in on the information you really need, even as you expand the number of sites you sample. You can subscribe to just the parts of the Seattle Times, for example, that cover biotech and the Mariners.

The power of RSS and newsreaders isn’t that I can pull in box scores or the same news reports that are repeated ad nauseum on every major news source and played 24/7 on cable TV! (Although that’s nice.) It’s that there’s dozens or even hundreds of people writing in small niches that are often ignored or glossed over by mainstream media.

Business blogging, email marketing, search engine optimization, web design, and small business news are just a few of the categories that populate my newsreader.

The fact that major newspapers and magazines are now offering feeds is great; but when I want to know more about the Red Sox I’m going to the Boston Dirt Dogs.

Rich Brooks
Feed Me, Seymour, Feed Me!


Northeast Mechanical: Northern New England’s HVAC Source

Monday, May 30th, 2005

NemechJust before Memorial Day, flyte launched a new Web site for Northeast Mechanical Corporation: Northern New England’s Source for Heating, Cooling and Pumping Systems.

Northeast Mechanical helps companies, schools, hospitals and other institutions maximize the comfort of their building environments, while minimizing the overall cost and resources to do so.

Visitors to the site can find answers to heating and cooling questions, and even request a free site visit.

Rich Brooks
Now I Know What HVAC Stands For


Blogs, Police Surveillance Cameras and Customer Relations

Friday, May 27th, 2005

Today I’m preparing for a client meeting regarding blogs.

Are blogs a good fit for them? Are people talking about them or their products in the blogosphere? Do we want to develop a policy on what to do (if anything) if people start bad mouthing their products?

I did a quick Technorati search for them and found a number of references. A couple were from a personal blog of a man who had recently applied unsuccessfully for a job there. He didn’t have anything positive or negative to say about my client, but it got me thinking.

If everyone (seemingly) has a blog, and blogs about the mundane, and it’s all there for search engines like Google and Technorati to pick up, do we need to be eternally vigilant about how we behave?

Years ago they started adding video cameras to police cars ("Bad Boys, Bad Boys, whatcha gonna do?") I remember reading an article over a year ago–sorry, don’t remember where–that had  statistics about how reports of police brutality went down for police who had cameras installed.

Did the number go down because the police knew they were being taped, or because the suspects knew they were being taped, or because the tapes showed that the police used "reasonable force?" I don’t know. As much as I despise seeing video cameras everywhere I look, there was obviously a positive outcome from this one instance.

Are blogs the same thing? Do we need to walk on eggshells, fearing that someone can easily blog about how they received terrible service, were turned down unfairly for a job, or found a fly in their lobster bisque?

I hope not. Blogs should allow us to communicate more freely, not cause us to censor ourselves more. If someone does blog negatively about us, perhaps we can use our own blog to tell our side of the story, or comment on their blog in a positive way, such as offering a refund, asking for a second chance, etc.

I recently read–again, no reference material, sorry!–that people at expensive hotels that had a complaint that was addressed had a more positive perception of the hotel than people who had no problems at all!

This leads me to the conclusion that our prospects and clients will talk about us no matter what we do. Our goal is to address the complaints head on and create customers for life.

Rich Brooks
Bad Boy, Bad Boy


Just How Many Blogs Are There?

Thursday, May 26th, 2005

It’s difficult to know how many blogs are out there, according to Carl Bialik of the Wall St. Journal in his article "The Numbers Behind Blogs."

Mr. Bialik states:

First, let’s step back and consider why we’re counting blogs at all. You no longer see articles that attempt to demonstrate the legitimacy of the Web by stating how many Web pages there are. But blogs are still in the process of entering mainstream consciousness, so numerical credibility is important; bloggers themselves cite the statistics a lot.

Actually, only 53% of bloggers cite statistics a lot, and only 47% cite them at least once a day.

The article also mentions that many of the people doing the counting are including abandoned blogs.  You know, those test blogs that have one post that says something like, "Hello, World!" or "This is my first post." And that’s it.

Perhaps we should start a home for abandoned blogs. Someone–not me, I don’t have the time–could start a blog about blogs that haven’t been updated in over a year and/or only have 1 or 2 posts. We could shame people into cleaning up after their blogs! (Blogger Scoopers, anyone?)

Just thinking out loud here…

In any case, some interesting numbers, if you can believe them.

Thanks to Josh Hurley of Hurley Solutions who sent me the WSJ link.

Rich Brooks
I’ve Abandoned Two Blogs…and I Feel Bad About It


More On Email List Building and Defining Permission

Thursday, May 26th, 2005

A couple of days ago I posted Email List Building: What’s OK? looking at how some different email marketing companies defined spam, permission, and so on.

Here’s a quick follow up with some additional information.

While importing a large list of permission-based emails for a client to Constant Contact I had to approve the following language:

Permission Confirmation Checklist

Only permission-based email addresses can be used in Constant Contact. If your list does not meet each item on the checklist below, select Cancel. All boxes must be checked before your import will begin

    [ ] My list is permission based – recipients have explicitly asked to receive communications from me or I have a relationship with the recipient
    [ ] My list is NOT a purchased list of email addresses from ANY source no matter what that source claims
    [ ] My list does NOT contain distribution lists or mailing lists, i.e. email addresses that mail to more than one email address
    [ ] My list does NOT contain captured email addresses obtained by surfing the Internet or "scraping" web pages

Violation of these rules will make you subject to our Anti-Spam Policy and may result in the immediate termination of your account. Contact Customer Support with questions.

This might help some people decide if they have "permission" to send people commercial emails.

Rich Brooks
It’s All About Permission


Suffering From Blogger Block? Here Are Some Good Antidotes

Wednesday, May 25th, 2005

D. Keith Robinson offers a few quick tips on being a more productive blogger in his To-Done! blog.

One of his tips is:

Don’t fear failure. Through failure comes some of the most profound learning. Fear can really put a damper on being productive. I’ve found that it’s best just to keep moving forward and tackle the mistakes as they come. And they’ll come, regardless of how much time you spend worrying about them.

I think this would be a lot of help to some business bloggers who are overly concerned about how they might come off. (Alternatively, I can think of some bloggers who should have thought twice before hitting save.)

I’d also add one other tip. Although Keith mentions reading, I’d specifically say use a newsreader. If I can’t think of something to write about, a newsreader gets the juices flowing. If I feel I’m reading the same old blogs, I just open up NetNewsWire’s "Site Drawer" and pick up something new.

Rich Brooks
I’m in the Drawer!


What’s the Best Day of the Week to Send Emails?

Wednesday, May 25th, 2005

I always heard that Tuesdays were the best days to send out email marketing…certainly never on a Monday (too much spam in the inbox from the weekend) or a Friday (who’s going to read your newsletter when they’re planning where to go for happy hour?)

However, a report published at MarketingVOX states that the optimal day of the week is now tough to choose, since the open rates seem to have evened out.

Nifty charts ensue.

Rich Brooks
I’m Sticking with Tuesdays


Commercial Space Available in Portland, ME

Wednesday, May 25th, 2005

245commercialSpeaking of Portland, Maine, we’ve got some space here we’ve outgrown.

If you’re looking for some cool retail/office space in the Old Port please let us know! The space is great, the location is great, and believe it or not, our landlords are great!

Better yet, click on the postcard to your right so you can see our broker’s contact info.

Rich Brooks
Looking to Grow