Domain Registry Support: Ignore It!

Lawyer friends have told me that it’s funny that laypeople assume that they know everything about the law. Random people ask them questions about copyright, import/export, restraining orders, cybercrime, etc. Most lawyers are very specialized and don’t feel comfortable talking outside of their area of expertise. (Perhaps out of fear that they’ll then be sued by giving bad advice.)

The same is true with Web developers. Because I spend much of my day in front of my computer a lot of people assume I know everything about computers, the Internet, networking, spyware, etc.

In fact, one lawyer–a friend of a friend–who had just finished lamenting the above mentioned fact about lawyers, asked me what I did. "Oh, you work with computers? I have a question. Suddenly my computer at home is really slow. What’s causing that?"

(Oddly, I was able to diagnose it, despite the fact that she was on a PC and I live in a Mac world. I asked, "do you have a teenager who has recently downloaded some music file-sharing software?" That quickly led to what the issue most likely was.)

Wow…five paragraphs in and I’m still not to the point of the post. I must really be trying to avoid work today.

The point of today’s post is to announce a new category on our flyte blog called Ignore It! Every week, a client gets an email or a fax that should go directly to the circular file. Invariably, they instead send it to me. (I don’t blame them; if I get a scary looking tax thingy in the mail I immediately contact my accountant.)

To save time, and perhaps shame some of these companies into better practices, (hah!) I’m going to start blogging about them here. No, I won’t create any links to them and give them any of my PageRank, but I might post some phone numbers if I’m really pissed.

If you have any suggestions for additional companies to add, please contact us rather than using the comment fields below. Provide as much detail as you can.

Today’s Ignore It! Spotlight: Domain Registry Support

What this company is doing certainly isn’t illegal…just misleading. They see a company’s new domain registration the way street hustlers see fresh-faced teens getting off the bus in Los Angeles…fresh meat.

Once you’ve registered your domain (i.e., yourdomain.com,) you’ll get an official looking fax from them titled: FINAL NOTICE OF DOMAIN EXTENSION. (Ah, if only it was the final notice.) They tell you that yourdomain.us "has now become available for registration. Consequently the possibility of conflicting domain name registrations may occur." (My emphases,not theirs.)

With phrases scattered throughout like:

REGARDING: INTELLECTUAL PROPERTY NOTIFICATION PROCESS and
IN ACCORDANCE WITH THE UNITED STATES LEGAL CODE and
You are required to advice the notification processor of your intent to license this domain name…

it’s no wonder why it scares the bejeezuz out of many people.

This is not a business plan! This is a business scam!

There is no service being provided here. There’s no value-added item. This is just flood insurance for the north pole. If you do want to tie up other versions of your domain, worry about .org, .net and .biz long before you worry about .us. I mean, who uses .us?

In other words, if you receive a fax by the Domain Registry Support…Ignore it!

Rich Brooks
Talk to the Hand

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  • thankful

    Thanks for the word of warning!

    I just got off the phone with someone from Domain Registry Support and she was wanting my fax number, even though I don't have a fax number. So I asked her for her name and number, hung up the phone, and began searching for information on Domain Registry Support. That led me here and a few other sites which have exposed this scam and I just want to say thanks for alerting me!

  • thankful

    Thanks for the word of warning!

    I just got off the phone with someone from Domain Registry Support and she was wanting my fax number, even though I don't have a fax number. So I asked her for her name and number, hung up the phone, and began searching for information on Domain Registry Support. That led me here and a few other sites which have exposed this scam and I just want to say thanks for alerting me!

  • Thankful 2

    I, too, just got off the phone with a woman wanting my fax number. When I asked why she told me there was a problem with my domain name. I asked what company she was with a she gave me this phone number 1-800-591-7398. It is a recoded message but you could leave a voice message if you want. It also refered me to http://www.domainregistrysupport.com which contains many word & links of little substance.

    IGNORE THIS COMPANY!

  • Thankful 2

    I, too, just got off the phone with a woman wanting my fax number. When I asked why she told me there was a problem with my domain name. I asked what company she was with a she gave me this phone number 1-800-591-7398. It is a recoded message but you could leave a voice message if you want. It also refered me to http://www.domainregistrysupport.com which contains many word & links of little substance.

    IGNORE THIS COMPANY!

  • Thankful 3

    I also just received such a phonecall from Domain Registry Support, although my domain has been registered for many years now with Network Solutions and is not a new registration. I refused to give my FAX number to him and he gave me his company name and the same 800 phone number mentioned by "Thankful 2".

    I was happy to find this blog which confirmed my suspicion that it was a scam. Thank you.

  • Thankful 3

    I also just received such a phonecall from Domain Registry Support, although my domain has been registered for many years now with Network Solutions and is not a new registration. I refused to give my FAX number to him and he gave me his company name and the same 800 phone number mentioned by "Thankful 2".

    I was happy to find this blog which confirmed my suspicion that it was a scam. Thank you.

  • http://www.lakesideholdings.us John Salitros

    MegaDittos…
    Thanks for verifying my suspicions.
    They didn't ask for my banking info yet, what they were asking for was already public information. My 'telemarketer' was ill informed and couldn't get off his script and was lacking in verbal skills, making this even more suspicious. Thanks again.

  • http://www.lakesideholdings.us John Salitros

    MegaDittos…
    Thanks for verifying my suspicions.
    They didn't ask for my banking info yet, what they were asking for was already public information. My 'telemarketer' was ill informed and couldn't get off his script and was lacking in verbal skills, making this even more suspicious. Thanks again.

  • Mike

    Thanks for confirming what I thought was a scam.

    I do a website for my in-laws' business, and they just received one of these "notices" via fax. If it isn't illegal to send a solicitation for business on a fax, it should be, since the recipient has to pay for the paper and ink. But they did leave an 800 number, which means if somebody calls them, they have to pay for for the call. hmmmmmm

  • Mike

    Thanks for confirming what I thought was a scam.

    I do a website for my in-laws' business, and they just received one of these "notices" via fax. If it isn't illegal to send a solicitation for business on a fax, it should be, since the recipient has to pay for the paper and ink. But they did leave an 800 number, which means if somebody calls them, they have to pay for for the call. hmmmmmm

  • Don

    Just thought I'd post my 2 cents and add that I was just contacted by them asking to confirm my fax number. I told them to screw off.

  • Don

    Just thought I'd post my 2 cents and add that I was just contacted by them asking to confirm my fax number. I told them to screw off.

  • Paul

    Just got a call from these folks. Their company name didn't match anyone who's involved with my site. I asked them who they worked for and they said they worked for "All Domain Hosting Services." After a few more cagey replies from the representative, I kept asking to talk to a supervisor and how they got my information. Eventually she gave me a 1-800 Number. I kept pressing to speak with a supervisor. Eventually she said, "I don't have time for this." A Google search on the number brought me here. Nice going!

  • Paul

    Just got a call from these folks. Their company name didn't match anyone who's involved with my site. I asked them who they worked for and they said they worked for "All Domain Hosting Services." After a few more cagey replies from the representative, I kept asking to talk to a supervisor and how they got my information. Eventually she gave me a 1-800 Number. I kept pressing to speak with a supervisor. Eventually she said, "I don't have time for this." A Google search on the number brought me here. Nice going!

  • Yup!

    Just got off the phone myself from someone who told me they couldn't send anything through the mail as it would take too long to get to me and the information was much too important, my domain name was in jeopardy! Hah! This came also from a person that could barely speak the english language, and could not forward me to someone in charge, instead I would have to telephone myself, or I was in jeopardy (Or "jiparty" as it sounded) of losing my domain ("domian nim" as it sounded) and much more, made it sound like I could get sued if I didn't give them a fax number, which I don't have, and they WILL NOT email you… argghhh! Thanks for this page, and by all means, yes, ignore these people, it's kind of like the letters I get from the domain name registry of america, but that's another tale.

  • Yup!

    Just got off the phone myself from someone who told me they couldn't send anything through the mail as it would take too long to get to me and the information was much too important, my domain name was in jeopardy! Hah! This came also from a person that could barely speak the english language, and could not forward me to someone in charge, instead I would have to telephone myself, or I was in jeopardy (Or "jiparty" as it sounded) of losing my domain ("domian nim" as it sounded) and much more, made it sound like I could get sued if I didn't give them a fax number, which I don't have, and they WILL NOT email you… argghhh! Thanks for this page, and by all means, yes, ignore these people, it's kind of like the letters I get from the domain name registry of america, but that's another tale.

  • stryker777

    just had one call here too. Was very rude to her because I do not give any info to anyone on the phone so she gave me the famous phone number and I looked it up and found you. Thanks for the confirmation!

  • stryker777

    just had one call here too. Was very rude to her because I do not give any info to anyone on the phone so she gave me the famous phone number and I looked it up and found you. Thanks for the confirmation!

  • moi

    On 2005-11-03 I received the same telemarketing scam-spam call from these f-wads. Since my # is in the US govt do-not-call registry (donotcall.gov), I filed a complaint. I suggest you ALL do the same.

  • moi

    On 2005-11-03 I received the same telemarketing scam-spam call from these f-wads. Since my # is in the US govt do-not-call registry (donotcall.gov), I filed a complaint. I suggest you ALL do the same.

  • Mark

    I got a call about this on Nov 4, 2005. looked up the phone number
    800-591-7398, and found this page, confirming my belief it is totally bogus. thanks.

  • Mark

    I got a call about this on Nov 4, 2005. looked up the phone number
    800-591-7398, and found this page, confirming my belief it is totally bogus. thanks.

  • http://www.neuetech.com Mark – different from the last

    Same thing happened here for a domain I had registered over a year ago. Very strange conversation indeed with someone who hardly spoke English at all. Thanks for the info!

  • http://www.neuetech.com Mark – different from the last Mark =)

    Same thing happened here for a domain I had registered over a year ago. Very strange conversation indeed with someone who hardly spoke English at all. Thanks for the info!

  • thanks!

    just got a call from these same jerks, thought it was a scam & didn't give them anything but googled and found this page. This is their 2nd call, didn't give them anything last time either, next time they call I will be prepared :)

  • thanks!

    just got a call from these same jerks, thought it was a scam & didn't give them anything but googled and found this page. This is their 2nd call, didn't give them anything last time either, next time they call I will be prepared :)

  • badstate

    Thanks to stryker777 for reminding me about the do-not-call list. I just filed my complaint.

  • badstate

    Thanks to stryker777 for reminding me about the do-not-call list. I just filed my complaint.

  • http://eye-imaging.com andy

    I got a fax, googled the phone number, and ended up here (after reading a few other sites where the word scam showed up more than once) The fax throws a smelly heap of SCARY at you – kind of like a recent presidential campaign that i can remember.

  • http://eye-imaging.com andy

    I got a fax, googled the phone number, and ended up here (after reading a few other sites where the word scam showed up more than once) The fax throws a smelly heap of SCARY at you – kind of like a recent presidential campaign that i can remember.

  • scam

    dont give these people your phone number its a scam

  • scam

    dont give these people your phone number its a scam

  • http://www.planetmadness.com xmaddness

    I am a web designer by trade, and also have a domain hosting company. I got a call from these guys about ten minutes ago. "We are domain regisrty support and we need your fax number in order to send you very important information concerning your domain planetmadness.com."

    Well, concidering I own domain registration and hosting company, you could imagine a red flag went up in my head (as well as some big fireworks, a large marching band, a group of drunkin fraternity guys chanting SCAM! SCAM! SCAM!) So I begin to ask the person on the other line, who was obviously from India, a few questions. (nothing against indians here. I happen to enjoy working with alot of you)

    I asked him who he was affiliated with. He would continue to simply say 'we are the domain registry support'. I continually asked these question and even asked if he was part of ICANN. He didn't even know what ICANN was, and he finally said that he is simply with the announcement center, and that if I gave him my fax number he could send me this important "time-sensative" information concerning my domain. I finally told him that I told him that he could simply mail the informatin to the address listed in then domain whois info (which is where they are pulling this crap from) and he insisted that I give him a fax number, seeing as this was "time-sensative" information.

    Well, I finally told the guy hat I didn't have one and that the only choice he had was to send it via mail. He said OK. At this point he then asks, "So what is your fax number and I will send it now."
    :|

    Definetly a scam and definetly nothing to worry about. All of the information they have on you is public information that is pulled from any whois lookup on a domain name.

    Personally I am looking forward to another encounter with these guys.

    Chris

  • http://www.planetmadness.com xmaddness

    I am a web designer by trade, and also have a domain hosting company. I got a call from these guys about ten minutes ago. "We are domain regisrty support and we need your fax number in order to send you very important information concerning your domain planetmadness.com."

    Well, concidering I own domain registration and hosting company, you could imagine a red flag went up in my head (as well as some big fireworks, a large marching band, a group of drunkin fraternity guys chanting SCAM! SCAM! SCAM!) So I begin to ask the person on the other line, who was obviously from India, a few questions. (nothing against indians here. I happen to enjoy working with alot of you)

    I asked him who he was affiliated with. He would continue to simply say 'we are the domain registry support'. I continually asked these question and even asked if he was part of ICANN. He didn't even know what ICANN was, and he finally said that he is simply with the announcement center, and that if I gave him my fax number he could send me this important "time-sensative" information concerning my domain. I finally told him that I told him that he could simply mail the informatin to the address listed in then domain whois info (which is where they are pulling this crap from) and he insisted that I give him a fax number, seeing as this was "time-sensative" information.

    Well, I finally told the guy hat I didn't have one and that the only choice he had was to send it via mail. He said OK. At this point he then asks, "So what is your fax number and I will send it now."

    :|

    Definetly a scam and definetly nothing to worry about. All of the information they have on you is public information that is pulled from any whois lookup on a domain name.

    Personally I am looking forward to another encounter with these guys.

    Chris

  • http://www.singingtree.com/~mikey/blog/journal/20051130.shtml mikey

    Same phone call today, same script, also a woman with an Indian accent. She actually tried pretty hard to convince me it wasn't the same old scam, after I expressed my doubts. Then she said that I needed this important fax because of "changes in the Internet." Anyway, just doing my part to drive the scam warnings up the google rankings…

  • http://www.singingtree.com/~mikey/blog/journal/20051130.shtml mikey

    Same phone call today, same script, also a woman with an Indian accent. She actually tried pretty hard to convince me it wasn't the same old scam, after I expressed my doubts. Then she said that I needed this important fax because of "changes in the Internet." Anyway, just doing my part to drive the scam warnings up the google rankings…

  • http://www.domainregistrysupport.com domainregistrysupport is a sca

    Hey, posted my comment with that name, in the hopes that more spiders will pick this info up.

    They just called me for a second time on my CELL phone from an international connect number! I knew it was a scam because of the phone number right away, but also because they share the same address as the phony letters that get sent out asking for you to renew before its too late – they are designed to look exactly like invoices from networksolutions, but recently they added in very tiny print (this is not an invoice) I cant imagine how many people accidentally fall for this, or how many billing departments, accidentally pay this crap. Now they are calling me on my unlisted cell phone number, that isnt even with any of my domains – bastards. Im going to report them to the FTC, the stat attorney general of NY where the mailing address is listed for fraudelent, and deceptive, and predatory business practices. Also the do not call registry, as well. I encourage all of you to do this, and shut these scammers down.

    Their pattern today was the same – they want my fax number – my fax number on my domains goes to a blackhole, I argued with the guy, insisted he tell me who he was, how he got my unlisted cell phone number, asked for supervisors – he just kept yemmering it could only be sent by FAX in broken english – he had an Asian accent. Said domainregistrysupport.com was their domain – which I had already seen before – its a total scam. I asked him about ICANN, NetworkSolutions, ARIN, etc. he didnt know jack about them. I told him we had no business relation established and they he had no right to call me, or to try an infer that he had some power or information about something he was not a party to, I tried to keep him on an torture him as long as possible, but again it was on my cell, so I wanted to get off quickly. He could only sstick to his script but I asked him what his name was, if he was married, his blood type, his sexual orientation – it was pretty funny, he got pretty mad – i asked what time he usually ate dinner, and I asked if i could call him back at home later during that time to really expore this issue of the urgent message they must send to my FAX machine immediately. I asked him if I could FAX him my number to his FAX machine – that made him actually think for a minute, but then he just started getting beligerent, so I told him I was just testing him, and that I was his new boss, and that he had passed the test, and would immediately be promoted to head scam-artist, and that I was really impressed with his work, and how hard he tried to get the FAX number, he seemed surprised for a second, so I finally gave him my FAX number – Oh, did I mention that the FAX number I gave him was for the Federal Trade Commissions Fraud Enforcement FAX number: 202-326-3197

    I encourage everyone to report these guys, and to torture them as much as possible, and to always give them that FAX number or the FAX number for your local State attorney general, or any governor, or other law enforcement agency. If we all do this enough, the law enforcers want even need us to complain, they will be sick and tired of it as well.

    FIGHT THE SCAMMMERS!

  • http://www.domainregistrysupport.com domainregistrysupport is a scam

    Hey, posted my comment with that name, in the hopes that more spiders will pick this info up.

    They just called me for a second time on my CELL phone from an international connect number! I knew it was a scam because of the phone number right away, but also because they share the same address as the phony letters that get sent out asking for you to renew before its too late – they are designed to look exactly like invoices from networksolutions, but recently they added in very tiny print (this is not an invoice) I cant imagine how many people accidentally fall for this, or how many billing departments, accidentally pay this crap. Now they are calling me on my unlisted cell phone number, that isnt even with any of my domains – bastards. Im going to report them to the FTC, the stat attorney general of NY where the mailing address is listed for fraudelent, and deceptive, and predatory business practices. Also the do not call registry, as well. I encourage all of you to do this, and shut these scammers down.

    Their pattern today was the same – they want my fax number – my fax number on my domains goes to a blackhole, I argued with the guy, insisted he tell me who he was, how he got my unlisted cell phone number, asked for supervisors – he just kept yemmering it could only be sent by FAX in broken english – he had an Asian accent. Said domainregistrysupport.com was their domain – which I had already seen before – its a total scam. I asked him about ICANN, NetworkSolutions, ARIN, etc. he didnt know jack about them. I told him we had no business relation established and they he had no right to call me, or to try an infer that he had some power or information about something he was not a party to, I tried to keep him on an torture him as long as possible, but again it was on my cell, so I wanted to get off quickly. He could only sstick to his script but I asked him what his name was, if he was married, his blood type, his sexual orientation – it was pretty funny, he got pretty mad – i asked what time he usually ate dinner, and I asked if i could call him back at home later during that time to really expore this issue of the urgent message they must send to my FAX machine immediately. I asked him if I could FAX him my number to his FAX machine – that made him actually think for a minute, but then he just started getting beligerent, so I told him I was just testing him, and that I was his new boss, and that he had passed the test, and would immediately be promoted to head scam-artist, and that I was really impressed with his work, and how hard he tried to get the FAX number, he seemed surprised for a second, so I finally gave him my FAX number – Oh, did I mention that the FAX number I gave him was for the Federal Trade Commissions Fraud Enforcement FAX number: 202-326-3197

    I encourage everyone to report these guys, and to torture them as much as possible, and to always give them that FAX number or the FAX number for your local State attorney general, or any governor, or other law enforcement agency. If we all do this enough, the law enforcers want even need us to complain, they will be sick and tired of it as well.

    FIGHT THE SCAMMMERS!

  • coachsteve

    They just called me too but I didn't give them a chance to say much before I hung up … wish I had read the posts here first, though, for I love the idea of giving them the fax number at a law-enforcement agency!

  • coachsteve

    They just called me too but I didn't give them a chance to say much before I hung up … wish I had read the posts here first, though, for I love the idea of giving them the fax number at a law-enforcement agency!

  • Rich White

    I was just contacted by them as well. I just reported them to the NYS Attorney General. Not only are they breaking do not call/telemarketing laws and flat out lying to make a sale they are practically claiming to be ICANN. By ommission thier website tries to claim that they are ICANN. What a bunch of jerks. Elliot Spitzer is going to hang them out to dry if I get my way.

  • Rich White

    I was just contacted by them as well. I just reported them to the NYS Attorney General. Not only are they breaking do not call/telemarketing laws and flat out lying to make a sale they are practically claiming to be ICANN. By ommission thier website tries to claim that they are ICANN. What a bunch of jerks. Elliot Spitzer is going to hang them out to dry if I get my way.

  • Adam B

    Folks,

    Please do not dissregaurd their notices and email but rather get in contact with your local attourney general's office. There are many laws which this scam breaks depending on where you are (including spam and unsolicted communication as well as racketeering). I have contacted my AG's office and I believe if enough people do the same action against such practices will occur.

    Good Luck.

  • Adam B

    Folks,

    Please do not dissregaurd their notices and email but rather get in contact with your local attourney general's office. There are many laws which this scam breaks depending on where you are (including spam and unsolicted communication as well as racketeering). I have contacted my AG's office and I believe if enough people do the same action against such practices will occur.

    Good Luck.

  • Mark

    Thanks! A search for the number led me here- you rock!

  • Mark

    Thanks! A search for the number led me here- you rock!

  • http://www.shadowwindmanor.com Sunken

    I got a call today from this place and they kept insisting they weren't a scam. I asked them, are you with the registrar? Are you with ICANN? Both no, then I said "So what's the problem?" I got suspicious when I asked him if he was going to call me for every domain name I owned (a lot of them) and he said that they only knew of one. I never heard of this place before, but glad I found this place to let me know that my suspicions were confirmed. And I'm also on the no-call list. Apparently he thought he could get away with it by saying it's not a "sales" call. Never tried calling their 1-800 number, afraid it might be one of those reverse callback numbers where it charges you.

  • http://www.shadowwindmanor.com Sunken

    I got a call today from this place and they kept insisting they weren't a scam. I asked them, are you with the registrar? Are you with ICANN? Both no, then I said "So what's the problem?" I got suspicious when I asked him if he was going to call me for every domain name I owned (a lot of them) and he said that they only knew of one. I never heard of this place before, but glad I found this place to let me know that my suspicions were confirmed. And I'm also on the no-call list. Apparently he thought he could get away with it by saying it's not a "sales" call. Never tried calling their 1-800 number, afraid it might be one of those reverse callback numbers where it charges you.

  • http://snakejohns.com Snake

    Add me to the list, same drill… Soem guy called and wanted my fax number and I don't have one. Stressed about some "upcoming changes on the Internet" that would effect my domain. Eventually wanted me to call 800-591-7398.

  • http://snakejohns.com Snake

    Add me to the list, same drill… Soem guy called and wanted my fax number and I don't have one. Stressed about some "upcoming changes on the Internet" that would effect my domain. Eventually wanted me to call 800-591-7398.

Related posts:

  1. The Domain Registry Support People Are Putting In Overtime
  2. Why You Should Keep That Old Domain
  3. Choosing the Right Domain – A Survey
  4. Domain Registration Dangers
  5. Domain Notification Central Scam