Archive for December, 2005


Basecamp: Software You Can’t Live Without

Wednesday, December 14th, 2005

Basecamp project management and collaboration

For the past two years or so flyte’s been using a piece of software called Basecamp. It might be the most essential piece of software we use to build Web sites.

Is it a design tool? No. Does it allow us to edit images like PhotoShop? No. Can it order lattes or Chinese food to go? No.

We use it to manage projects. It’s an essential part of our process, or as we call it, the flyte plan. It helps us manage multiple projects at once, and creates a "paper trail" of all our project-related communications.

Although we’re Maine Web designers, we build Web sites for companies, organizations and individuals from California, Louisiana, Florida, and everywhere in between. Often we never meet these clients face-to-face.

Instead, we use Basecamp to share files, create to-do lists, achieve milestones, and reach consensus online. (We have actually renamed the service "The Hangar" to fit into our view of the world, but it’s the same product.)

We post samples of designs for our clients there. They upload their content and images there. We post missives to the message boards, which in turn generate emails to all the participants on a particular job. The messages can also be marked as private if we want to share information with employees and contractors that wouldn’t be appropriate for the clients to see. (Like if we’re making fun of their color choice of bubble-gum pink and neon orange.)

When I first discovered Basecamp it was being promoted as online project management software for Web site designers. The design of the site was so simple and beautiful it almost made me cry. (Don’t believe me? Ask my wife who had to hear about Basecamp every night for about two weeks when I first discovered it.)

However, at least one client (not a Web designer) liked the product so much that they got their own account. Recently, BusinessWeek raved about the product naming it a "BusinessWeek 2005 Pick of the Web." Truly, it’s a program that almost any business can benefit from using.

Basecamp is a hosted solution, meaning that you pay a monthly service fee to use the software. You don’t download it to your own computer nor do you need to install it on your server. Just sign up for an account and start collaborating.

I had Basecamp on my short list of blogging topics for a month now, but never got around to creating a post on it. Today Basecamp announced its affiliate program, so perhaps this post seems a bit tainted now.

Bottom line is you can trial Basecamp for free. I wouldn’t recommend this product if I didn’t think it could make a huge impact on your business.

Go give it a try yourself. You won’t be disappointed.

Rich Brooks
Basecamp Fan


Bad Email Newsletter, Bad!

Tuesday, December 13th, 2005

I’ve taken a few SkillPath classes in my life…Managing Multiple Projects, Supervising Drunk Employees, Accounting for the Math-Challenged, and so on.

Somewhere along the line I got added to their email newsletter and that’s fine. However, it’s an old email address and I decided to update it when I received the most recent issue.

Well, there’s no way to do that. The only option at the bottom of their email newsletter is to "Suppress" which I guess is the same as unsubscribe. I see this a lot: the ability to unsubscribe but not the ability to update one’s email address. Don’t know why that is.

So, knowing the business, I go to unsubscribe. Never mind the page is completely dysfunctional as if multiple style sheets were playing king of the hill. I find where to unsubscribe my old email and do it. Then I click on the link to resubscribe and get a Page Cannot Be Found error.

Not a shining day for email marketing.

Rich Brooks
Just Letting Off Steam


Podcast on Search Engine Advertising (aka Pay-Per-Click)

Monday, December 12th, 2005

It’s been a few weeks, but I finally uploaded a new episode of flytecast: web strategies for small business.

In this episode I interview Elizabeth Harvey of Harvey Marketing Group about search engine advertising, a.k.a. pay-per-click (PPC.)

Except for the part where she bursts into laughter it was all very professional. Liz talked about how small businesses can get involved with PPC programs at Google and Yahoo, how much time is involved, and what some of the costs are.

If you’ve been interested in learning more about becoming a sponsored link at the search engines, this podcast is your first step.

Enjoy the show!

Rich Brooks
Web Marketing in Maine


Email Newsletter for Parents of Anxious Chidren

Friday, December 9th, 2005

Wwknewsletter_1Today the Children’s Center for OCD and Anxiety sent out their first email newsletter as an adjunct to the Web site WorryWiseKids.org.

WorryWiseKids.org is a Web site and email newsletter to support the parents of children who suffer from excessive fears and anxieties, such as general anxiety disorder, obsessive compulsive disorder, and separation anxiety disorder.

The first issue features an in-depth article written by Tamar Chansky, Ph.D. and discusses how diet, vitamins and minerals help fight anxiety. It also offers some excellent links to other Web sites and books on the subject.

If you have a child who suffers needlessly from excessive anxiety, or if you know someone who does, be sure to check out WorryWiseKids.org and sign up for their newsletter.

The Web site and email newsletter were designed and developed by flyte.

Rich Brooks
Email Marketing from Maine


Time Wasters on Friday Afternoon

Friday, December 9th, 2005

It’s snowing hard here in Portland, Maine, and my 2:30 appointment just got canceled. That, coupled with the fact we just received word that we got our biggest contract ever, I’m closing the office early.

If you’re snowed in here are a couple of places I’ve recently lost some time to:

  • The Dilbert Blog. Loads of funny posts by Scott Adams.
  • Google Maps Mania. If you like maps, you’ve got to love Google Maps. This blog is dedicated to people who have created interesting applications using Google Maps. Some examples include where to find a new XBox 360 and where professional sports teams play. (By the way, in Google Maps you can get a great satellite shot of the White House, but when you hover over Disney it’s all blurry. Is Disney more of a terrorist target?)
  • Apple Movie Trailers. Like movies? You can see all the previews here. Now in high-def.
  • Grand Theft Auto: Liberty City Stories walkthrough and maps. This combines my love of maps and my love of video games. If you are playing GTA on Sony’s handheld, you know there’s no way your going to find every hidden package, armor and rampage mission. Now, thanks to people like chunkubis you don’t have to. I mean, check out this map he created!

Rich Brooks
Don’t Blame Me if Your Productivity Goes Down


Flyte Service Plans – 2006 (Web Marketing Help for Every Budget)

Friday, December 9th, 2005

Do you want your business Web site to attract more clients and bring in more business?

Do you wonder how your Web site can rank higher for important, relevant keywords?

Do you wish someone would review your Web site regularly for out-of-date information, broken links, and usability issues?

Would you like to get advice on how to implement new Web marketing ideas into your Web site to drive additional traffic to your site and convert visitors into customers?

Your time has come…

So started a sales letter I wrote to our clients a couple weeks back. We continually have clients (and non-clients) who request us to review their Web sites, provide feedback, explain why they don’t appear on the first page of Google when they search for "psychologist" or "travel", and so on.

Many of them want us to make sense of their traffic reports, let them know when their domains are expiring, or take down out-of-date information on their Web site.

To that end, we decided to roll out three service plans, "one for every Web marketing budget." We called them Coach, Business Class and First Class. We even threw in a temporary, dip-your-toe-in-the-Web-marketing waters option called Stand-By. Prices vary from $4.90/mo to $499/mo based on the level of service with a discount for pre-paying for the year.

During our staff meeting today we realized there was no reason to limit this to current clients, so if you’re interested in improving your Web marketing and growing your business, check out these service plans and determine which one fits your Web marketing needs the best.

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Podcasting, Tom Brady Fight for Mindshare

Thursday, December 8th, 2005

The New Oxford American Dictionary has named "podcasting" as its 2005 word of the year in a transparent attempt to get as much media coverage as possible. And it worked!

Think it wasn’t a calculated attempt? Last year’s word was "blog".

Next year? Video podcasting? Wiki? Web 2.0? Jessica Simpson? I mean, how low will they go?

In a tenuously-related story, Tom Brady was named Sports Illustrated’s Sportsman of the Year. This is a blatant attempt to get as much press coverage from flyteblog as possible. Think this wasn’t a calculated attempt? Last year was Red Sox Nation.

Rich Brooks
Web Developer of the Year and New England Sports Fan


Boy, Did We Screw Up.

Wednesday, December 7th, 2005

I can’t remember what article got me thinking about this, but it was something in this month’s Entrepreneur magazine. It was about some company that made a mistake and what they did to rectify the situation (or not…I can’t remember.)

In any case, I just sat there wondering why more companies weren’t more forthcoming about their mistakes, and better about making things right. People (usually) accept when you make a mistake, but they get very angry if you don’t own up to it.

Then suddenly I got a sickening feel in my stomach.

One of our clients has had problems with a contact form we set up for them. We had tested it and it always worked when we had the results sent to us, yet the client claimed that they weren’t receiving those emails.

The most obvious answer was that their spam filter was set too high.
Their IT dept. claimed everything was working on their end, but our own testing led us to a different conclusion. Our direct emails to contact@ourclient.com went through, and we received the emails from their online form when we pointed the recipient to an address at flyte. I was sure we were right.

Turns out I was wrong. There was a file on our server that affected only the contact form, not emails that go direct to the contact email address. Any time the form tried to deliver any email to contact@ourclient.com it was being mishandled.

Yesterday we fixed the problem and alerted the client. However, after my epiphany, I realized that wasn’t enough.

We hadn’t owned up to our responsibility. I called the client today and apologized directly to him. I admitted it was our mistake. I offered him a credit on his account, and that I would review our billing records and credit him for any time we may have billed him for fixing a problem that was our responsibility.

He seemed satisfied with the outcome, although he wasn’t exactly singing our praises to the heavens. (Was that what I was secretly hoping? Like when you admit you broke your neighbor’s window and she invites you in for ice-cream to reward your honesty?) In any case, I felt better afterward, as I felt it was the right thing to do. Plus, now we know how to avoid this situation in the future.

Now all that’s left is contacting their IT guys and confirming to them that it was on our end.

Sigh…

Rich Brooks
Mea Culpa


Link Requests: When a Good Idea Goes Spam

Tuesday, December 6th, 2005

Linking between Web pages is one of the tenets of the Internet; it’s what helps make the Web so powerful and helpful.

So when did it all go so wrong?

First, some background info: search engines like Google use the number of incoming links to your Web page to help determine how it will rank; the more incoming links, the better the page will rank, all other things being equal. Therefore, it’s in your best interest to get quality, incoming links.

So every day, I get dozens of requests for links from either one of my clients’ sites or my own. I generally delete them without looking at them. However, yesterday I got one for flyte’s blog generated by what I can only consider to be link-spam software. At the bottom of this email it said: Powered with LinkAssistant.

Bart Simpson, running for class president, once said,

"My opponent says that are no easy answers. I say he’s not looking hard enough!"

This software must before people who didn’t realize that was a joke.

I see some people complaining that getting incoming links is a lot of work and they don’t want to be bothered. Well, developing a quality email subscriber base is a lot of work, too, but the alternative is spamming.

If you use software that finds questionably-appropriate Web sites and generates automatic, unrequested emails to the Web master, YOU ARE A SPAMMER!

Boy was I steamed. But before I got on my soap box, I decided to do some research into LinkAssistant. What I discovered will rock your world. It will shake the very foundations of the Internet.

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Tips and Advice for Shopping Securely Online

Thursday, December 1st, 2005

TechexpertWell, that title should help me fair well at the search engines for nervous holiday shoppers.

Looks like yours truly will appear again on 207, Maine’s best news magazine show. The segment is about protecting yourself and your data while shopping online this holiday season. I’ll be sharing some ideas on how to keep your data safe and uncover information about online merchants and auction sellers.

Basic stuff, but since people are still sending money to Nigerian ex-diplomats maybe we should start with the basics.

So, if you’re in the southern Maine viewing area on Thursday, November December 15th at 7pm, tune in to WCSH channel 6! (BTW, I understand that WCSH may be creating some of their shows for iPod download, so if it happens I’ll let you know.)

Rich Brooks
There are no small markets, just small tech experts…