I’ve been going through the process of meeting with sales reps from different phone companies (more on that later) as we prepare for our move into new office space.
I met with one VOIP (Voice Over Internet Protocol) rep and a few reps offering more traditional or hybrid services. I was hesitant about VOIP because I’ve heard it’s not a mature technology yet, but the VOIP rep addressed my concerns and showed me some cool functionality.
However, the non-VOIP reps both said without me mentioning VOIP, "whatever you do, don’t go with an all VOIP solution." They said I could expect problems with latency, dropped calls, lost packets of voice….
Now, is that good advice or are they trying to scare me off of a significantly cheaper solution? (I haven’t gotten the numbers yet, but it appears to be a huge savings, both in hard and soft goods.)
If you’re a small business that has tried VOIP, would you let me know your experience? You can post it as a comment below or contact me directly. BTW, if you would include your contact info that’d be great so I could follow up. (I’m looking to hear from small business owners who have real-world experience with VOIP as a business solution…not sales reps!)
Thanks!
Tags: VOIP | Voice Over Internet Protocol | Business Telephones
