I've Got a Blog and I'm Not Afraid to Use It!

Will that be the rallying cry of the unhappy consumer?

When we recently moved our new offices we decided that the water cooler we had for the past 5 years was showing its age. Also, the child-safety latch on the hot water had blown a spring and was no longer child resistant.

Poland Spring, that famous company from Maine but run from France, told us they'd replace it rather than fix it. They would do so on our regular delivery date, but that was no big deal.

When we got the new cooler it looked flimsier, but I didn't really care. What I did care about is the hot water spout didn't give out hot water. Was this some new, unbeatable child-resistant contraption?

We called up, and they told us they couldn't replace it right away, but they could in a couple of days. Oh, well, that's fine I guess. They brought a new water cooler in and we discovered that this one did have hot water.

What it lacked was cold water. I guess they got our order mixed up and brought us a water heater. It heated the water all the way up through the bottle on top. Great for tea, bad for drinking water.

We called them again. Again, they couldn't bring by a cooler right away. I'm not sure why they think it's OK to bring us not one but TWO defective products and then make us wait until it's convenient for them to bring us a working model.

Well, today's the day they're supposed to be bringing the new cooler and we're still waiting.

Hmmm...I see Crystal Spring Water is a locally owned company. (After all, local is the new organic.) Sure, their Web page isn't so cool, but hey--we could help with that!

Attention Poland Spring: The clock is ticking....

Rich Brooks
Thirsty for Customer Service

Comments

[George]

Rich:
If your blog post doesn't get their attention, you should do a pood-le (a podcast about a dog of a company that's run from France).
Sorry, I couldn't resist.