Today I received an email from Microsoft Office Live Advisor.
Being a big time Mac user and fan, I know I never signed up for any Microsoft products. Recently I’ve been receiving emails (through our contact form) and phone calls reaching out to me regarding their whole Office Live thing, but I’ve either ignored the requests or gracefully declined.
Today I got an email with the impeccable subject line, "Picking a great domain name – TEST". [Great quality control, no?]
There’s an unsubscribe link at the bottom so I clicked on it. Instead of a page that confirmed my unsubscription, I got a page where I have to sign in with a Windows Live ID, which of course I don’t have.
However, I can sign up for a Windows Live ID, which seems an odd requirement to unsubscribe from their unsolicited email newsletter. Since I don’t want to do that, I find another link on the page that promises to allow me to manage my contact preferences from Microsoft, which I believe is corporate-speak for unsubscribing. Now, on a mission, I click that link.
My first option here is to go to the Microsoft.com profile center where I can choose whether I want to receive marketing messages from Microsoft. Hmmm…I thought that was the point of this page, but whatever. I click the link. I’m back to the previous page where they want me to sign up for a Windows Live ID. (Did I mention I never signed up for this freakin’ email newsletter to start with?)
I hit the back button and choose my second option, to manage my communication preferences from MSN and Windows Live. Is this where the email came from? I check and see it’s from "Microsoft Office Live Advisor." Well, the word "live" is in there. I click. I find myself on an MSN sign in page asking for my Windows Live ID or if I’d like to sign up for one. Hit the back button again.
The next option is to be able to subscribe or unsubscribe from MSN Newsletters. Well, the word unsubscribe is here, even though it doesn’t appear this is an MSN newsletter. I click on.
I’m asked for my email address. Since this is annoying but not unheard of when trying to unsubscribe from an email newsletter I enter it. I get the following alert:

Virus and spyware scan? Don’t they realize I’m on a Mac? I hit "Cancel" and surprisingly it lets me move forward. Unfortunately I’m on a page entitled Register for MSN Newsletters. I’m required to login, which brings me back to the MSN sign in page. Argh! Let’s back up again.
The next option is to manage my XBox Live account, which I know is incorrect, (even though I do have an XBox 360, the beset thing to every come out of Redmond.)
The final option is only if I’m registered with the Microsoft Partner Programs, which I’m not.
So I guess even though I never signed up for this email newsletter I’m doomed to receive it for all time since Microsoft won’t let me unsubscribe to their opt-out email.
I guess there’s nothing left to do but blog about it….
Rich Brooks
Loyal Subscriber to Microsoft Office Live Advisor