Archive for September, 2008


Growing Your Ezine Subscriber Base

Tuesday, September 30th, 2008

Do you have an email subscribe box on your Web site? Does it languish there, underused and under-appreciated? Do you wonder how you can get more site visitors to opt-in to your mailing list?

If so, you may enjoy this video I put together about how to use email bait on your site to encourage people to subscribe to your ezine.

If you can’t view this video, or God forbid, you want to see it larger, you can watch the video at Blip.TV.

Start your own email marketing campaign with Constant Contact.

Rich Brooks
Email Marketing for Small Business


The Future of Small Business Blogging: A Video Interview

Friday, September 26th, 2008

One of the funny things at BlogWorld is how everyone seems to have a video camera and is doing quick interviews with everyone else. I didn’t have my Flip video camera handy, but Denise Wakeman from the Blogsquad interviewed me between sessions on the future of small business blogging while her Blogsquad partner, Patsi Krakoff snapped some photos in the background.

If you can’t see the video below, watch it here.

Rich Brooks
Apparently NOT Ready for My Close Up


How to Take a Screen Capture of Your iPhone

Tuesday, September 23rd, 2008

Iphonescreencapture_2
If you’ve ever wanted to take a screen capture of your iPhone, here’s how you do it:

Hold down the top button and click the big circle button at the bottom. The photo will appear in your photos section, and then you can email it to a friend or to tech support.

BTW, here’s a possible April Fool’s Day Trick. Confuse your friend swiping their iPhone while they’re not looking and taking a random screen capture. Make it their wallpaper and/or the last screen the was up before the phone went to sleep. It’s not a perfect trick, but it will confound them as they madly pound their iPhone screen with their fingers.

Chrystie Corns (@ccmaine) taught me that little trick, although the bit of evil was thrown in by me.

Rich Brooks
iPhony


How to Change Your Twitter Handle…The Right Way

Tuesday, September 23rd, 2008

Twitterrevolution
After meeting Coach Deb (Deborah Micek) at BlogWorld, she gave me some advice on changing my Twitter handle. According to the book, Twitter Revolution, which she co-wrote with Warren Whitlock, it’s a good idea to have a handle without underscores or numbers.

The reasons are:

  1. Underscores and numbers give the impression that your first choice was taken, showing that you’re a late adopter (or at least not the first adopter.)
  2. It’s more work on an iPhone (a popular Twitter interface) to get to the numbers or underscores.
  3. They take up more characters, and with 140 characters per message, space is at a premium.

Now, there are exceptions to every rule. Your may be known as the B2C Coach, in which case a number might be preferable. Or, you may have a handle that requires a well-placed underscore like @speedofart, @therapistfinder or @penisland (courtesy Bad Domain Names.)

If you do want to change your handle, Twitter makes it easy. First off, you don’t lose any of your followers. There’s nothing they need to do. Making the change requires a simple two-part process and a second email address.

First, click on the settings tab at the top.

Twitternamechange

Then change your name.

Twitternamechange2

Assuming your name is available, that’s it. However, you might want to take this second step.

Create a new Twitter account using a second email address (thanks, Gmail!) under the original, now available Twitter handle. Post a tweet that asks everyone to follow you at your new handle.

And, if you haven’t yet, follow me (Rich Brooks) on Twitter.

Rich Brooks
Social Media Strategist


Avoiding Disaster: How Not to Use Social Media – #bwe08

Sunday, September 21st, 2008

Speakers: Jason Falls, Lee LeFever, Patrick O’Keefe, Darren Rowse

Got a late start as I was updating my tweeter handle to @therichbrooks

Rowse: Follow leaders then replicate their success/behavior. Learn the culture, find key people w/the culture.

O’Keefe: Understand the norms of behavior.
Falls: It’s not about selling your wares.
Rowse: it’s also about letting other people introduce and connect you.
Falls: Push stuff that’s not your own. Makes you more credible.

Property rights:
LeFever: Use creative commons to explain how you want people to share your content. Most people want to do the right things, but don’t always knows. Ambiguity is bad, being clear is good.
Copyright doesn’t induce sharing, but creative commons does.
Falls: You may need to have communications w/Legal. It may seem like their job is to say “no,”, but really it’s to reduce risk. (So they often do say no.) Good legal will work with you to find a way to say yes, but you need to coach them through the norms of social media.

LeFever: If someone’s using your IP the wrong way, assume the best so you get off on the right foot. (Don’t start w/a cease and desist.)

Rowse: You can turn those people into your best evangelists.

They all suggest that you associate with the right people. “Look around at your five closest friends and that’s who you are.” Will Smith.

Avoid companies that promise you # of followers or integrate your products into forums and message boards.

Don’t be too afraid of soc med; just take off the sales & marketing hat. You can use soc med to become an expert and increase your credibility.


Facebook Fortunes: How to Market Your Blog, Business & Brand on Facebook – #bwe08

Sunday, September 21st, 2008

Speaker: Shama Hyder

What is FB really about? Authenticity & Transparency.

Never use your company name as your FB profile name. Be a person.

Direct Connection w/Community. Her blog is all biz, but invites people to connect on FB. FB allows you to engage in a new, deeper manner. Way to build relationships and then community.

FB allows you to share personal side that isn’t shown elsewhere.
How do you make it happen?

Mari Smith: Have unlimited fan pages b/c you’re limited to 5K friends. Not as interactive, though. Radical Strategic Visibility. Make friends w/influential people in your industry. Build up “ambient awareness”; small pieces of info builds up a holistic appearance. FB and twitter gives you a pre-existing friendship w/people when you meet them IRL.

FB as relationship building tool.

It’s not for interruption marketing. FB not good for pushy, spamming meeting.

It’s not products and marketing, so how do you make your fortune?

You’ve got a great idea, it’s exciting, how do you get movement? People on FB are telling you they’re more active online.

Case Study 1: HARO (Help a Reporter Out). Peter Shankman.
You can get 70% or more response rate from groups, but limited at 5K. She suggested HARO take it to a blog. It all started on FB. Now he has 30K readers.

Case Study 2: Big Ticket Mastermind – Kevin Nations. Doesn’t sell anything on FB. He helps people sell big ticket items.

KN takes stage. Your goal should be to create fan group on FB. Even the negative responses (can’t come) were there in the group compared to ezine

Develop interactive conversation. Write passionately.

You must work to keep fan pages clean and clear.

Tell people exactly what you want them to do. Check out BTM for ideas of how to implement a strategy.

Shama back. Must establish rules.

Create a domain name that takes them to facebook group. Do a lot of case studies and put them up on FB.

Case Study 3: Free Rice – non-profit. Use test to engage people on FB, clicking through feeds the hungry.

Key Takeaways:
•    Think relationship marketing – don’t push your products
•    Passion = community
•    Start with FB and Build out.

Create different pages for different audiences.

Groups vs. pages vs. fan

Groups: good: interactivity. Bad: limited to 5K members.

Fan Pages: great for visibility. Fan pages can appear on Google.

First engage related groups, then try and bring people over.

How do you separate personal page from business? Shama recommends not putting stuff up than you would be embarrassed by.

How do you connect w/buyers (and not competitors.) Real estate question. Add value. Use advanced search to find people. Create a group around finding the best house for the money. Just provide info and DON’T PUSH.

Should you accept all friend requests? If you are looking to take the connection to the next level, then yes. Shama accepts everyone, but it’s a choice she’s made.

How do you get older people to overcome their FB prejudices? Show them the stats that 35+ people are joining.

Myspace is more blue collar, FB is more white collar (based on stats.)

Fan page: cheerleading. Group: interactive.

“What stimulates continual interaction is continual interaction.” Kevin Nation. In other words, to keep groups active, you must keep the group active.


7 Habits of Highly Effective Business Blogs – #bwe08

Sunday, September 21st, 2008

Speakers Included:

Mario Sundar (LinkedIn), Lionel Menchaca (Dell direct2dell.dell.com), Tom Hoehn (Kodak 1000words.kodak.com), Carolyn Abram (Facebook, blog.facebook.com), Nicki Dugan (Yahoo, yodel.yahoo.com).

1. Status: It’s a relationship & it’s complicated
Michael Dell was the impetus behind blog. Find people talking about Dell and engaging them. Started off w/50% against Dell.
Lots of education. Not just rehashing press releases or what’s on Dell.com.
Need to “humanize the brand” – Tom  Hoehn. Putting a face on the “faceless corporation.”

2. Tell Honest, Current Stories
Dugan: Originally an uphill battle to get people to talk like humans on the blog. She came up w/writer’s guidelines. Write from the users’ perspective. Don’t write “our users,” write “you.” Put some of yourself in it. No jargon, use natural language. How you email your mom.
Be interesting and relevant – Hoehn.

3. Know your limits.
Dugan: She had to realize that there were things she couldn’t control from a legal standpoint. She had caused Yahoo to do an SEC filing. Lawyers hackles get up: more work, can’t control the conversation, etc. She wrote up some comment guidelines. Legal said they’d review every post to start, but they developed a sense of trust after a while. Entering a proxy battle is a completely different situation, though.
Menchaca: to start up he got on a conference call w/9 lawyers from Dell. They said every post had to go through legal. “We can’t have a blog if it’s not written in a personal way.” Legal was realistic and only pushed back on safety issues. A series of posts on a recall went through legal.
Abram: Find out your limits before hand. What is legal worried about? Deal w/those issues up front.

4. Make lemonade.
Abram: Talked about a change to FB that showed more info about self and friends and a blog post that was taken the wrong way. You need to strike the right tone. You also need to fix what’s wrong (new privacy tools.)
Dugan: Yahoo TV redesign pissed off users. Lots of negative comments, but it led to a better product.
Menchaca: Don’t post your first couple post w/no outbound links. When Dell was called on this he created a post w/outbound links…he’s listening.
Blogs can be social juditzu – paraphrased by Mario Sundar.

5. One size doesn’t fit all.
Abrams: Chose not to allow comments. Just didn’t have the bandwidth to follow up.
Hoehn – love comments. The value of negative comments far outweighs any individual comments.

6. Learn as you go.
Better to ask forgiveness than permission. You can test everything. Learn. Go. Learn. Go. – Hoehn
Never be afraid to change your direction. – Abram
Be real – dugan. If your blog is just a repurposed PR people won’t come back.

7. It’s not just words. (The future of corporate blogs.)
Dugan – Posts w/video are most popular. Includes flickr stream.
Abram – mini feeds, mash ups. Multi-things in one stream. (pictures, words, video)
Hoehn – photos! (Kodak.)
Menchaca – Tried to serve video w/a proprietary system (from Dell). Finally switch to YouTube. Leverage existing community. Dell missed this going into blogging. YouTube is important from Global standpoint.

Q&A:
Dugan – it’s hard to track roi. There are some metrics, (incoming links, etc.) What are your goals, and are you achieving them?


Blogworld Sunday Keynote with Timothy Ferriss, Mike Shinoda & Rohit Bhargava #bhe08

Sunday, September 21st, 2008

Once again, my chicken scratches from Blogworld…

Rohit Bhargava, Timothy Ferriss (4 Hour Work Week), Mike Shinoda (Linkin Park)

Q. Linkin Park – how named?
A. Not a park in Chicago. Changed spelling to get URL. Knew it was important to have a home on the Internet.

Q. How were bloggers helpful in the success of book (4 hr workweek)?
A. Knew he had limited set of options as a first time author. Bet on bloggers. Pays more to be interested than interesting. Didn’t pitch bloggers, just got drunk w/them. If you’re vulnerable and open about shortcomings people are more open to help you. Not a trick or method, just good idea. Never actively asked for a review by bloggers. Did offer to do q & a or guest posts.

Q. How important is it NOT to be an asshole (b/c you could be one?)
A. Mike: Bigger assholes get more press, but he doesn’t believe any press is good press. You need to build your brand in a real way. Put up what you think is authentic and interesting. If the fan comes and experiences a consistent feeling for what you promised you’ll be building community.
Ferris: You don’t want to be the best in your category, you want to create a new category. What are you associated with. Ferris didn’t want to be compared to time management authors, so created “lifestyle design.”

Don’t be an asshole b/c you meet the same people on the way down as you met on the way up. Being nice to unimportant people can be incredibly important.
Nice doesn’t = passive. You can be cordial but direct.

Q. Karmic Marketing – things come back to you.
A. Ferris: Who reads your blog is often more important than how many. There’s income from you blog $, but then there’s non-$ income from a blog, i.e., relationships, experiences, etc. Didn’t trademark “lifestyle design.” Wanted to build a movement.
Shinoda: The fan is not below you. By engaging mashup and crowdsourcing you can get some thing better. You have to have a certain humility to appreciate that.

Q. What kind of tracking do you do?
Ferris: Total anaylitic whore. GA, CrazyEgg, etc. Use all the tools, but not all # are created equal. Bounce rate, top referrers, time on site, page views are the ones he looks at most often. Fine line between asshole and being direct. If you deliver your honest opinion…you should talk to your readers like you talk to your friends after a couple of drinks. Tell them what they need to hear, not what they want to hear. Can’t try to avoid offending everyone. Being an asshole leads to transient, angry audience w/no loyalty.
Shinoda: Be comfortable with what you’re doing every step of the way.

Books to read:

  • Category 1 – Joe Callaway?
  • 22 immutable laws of branding
  • Blue Ocean Strategy

Drug Dealing for Fun and Profit—original title for 4 hour work week. 

Google ad words, tested title.  Found best combination of words for title.  Tested artwok on covers as well. 

What matters is not how many people don’t get it…only how many that do.  Write what you are passionate about, not what you think the readers want to read.  Write about who you are, real important things to you…not your readers. 

Ferris doesn’t write in a vacuum. He writes from the heart but gets feedback from community.
Shinoda: change your band name to whatever.com. You need the .com.
What is the ONE Thing…(Tim)—look at the 80/20 analysis.  Find 20% of activities and people…stress causers…eliminate as much static as possible.  Practice asking for what you want and telling people.  Build up comfort level.  Tell people what you don’t like.  Get used to that feeling.

Ferris: social media is #1 way to engage people globally. Archimedes lever for doing whatever he wants.


Search Engine Optimization, SEM & New Media #bwe08

Saturday, September 20th, 2008

Lee Odden, Brian Clark, Stephan Spencer, Michael Gray

Q. What are the most common and dangerous SEO myths you here?
Michael Gray: He’s a fan of linking out. Helps google understand what you’re all about. Link to relevant sites.
Spencer: Meta-tags won’t help your ranking. If you stuff too much you can be penalized. Meta-description is useful in that in may influence someone to click on your link on a SERP. Alt tags don’t help except in case of Google image traffic. Comment tags also of no real benefit from ranking, ditto w/title attribute.
Brian Clark: Write for people, not for Google can be taken to the extreme.

Q. Examples of crossing the line of over-optimization.
Spencer: Too much use of keywords.
Gray: Microfocus a post, short, no value. You’re just chasing that individual keyword. You need to find the balance between the search engines and people.
Odden: You need to take your time and build up a body of work.
Gray: You need to get links from trusted bloggers.

Q. What keyword tools can bloggers use?
Spencer: Google insights for search is cool and helpful. Wordpot.com. Wordtracker.
Gray: Don’t stick w/one, use a bunch. Throw away things that don’t make sense. spyfu.  Compete.com
Odden: SEOdigger.com

Q. Where should bloggers use they keyword.
Gray: title.
Spencer: In titles work in add’l synonyms. SEO Title tag plugin.

Q. Automating SEO? There is some template-level automization.
Spencer: Tag pages. (Like categories.) Use w/sticky post on each tag/category. Tag conjection page. Tag clouds.
Clark: Your own creativity cannot be automated. Automate what you can.

Q. How do we get these incoming links?
Gray: You need to do the link baiting.
Clark: IT’s social media, no man/woman is an island.  Don’t be Shakespeare locked in a basement.
Gray: Crap that gets to page one on Digg will be seen, so don’t write crap.
Spencer: Don’t put Digg links on each post.
Gray: Has some adds that don’t show until the post ages so that more people will Digg it.

Q. Isn’t SEO bullshit?
Spencer: It’s important to do things right, and it’s easy to make mistakes if you don’t understand.

Q. WP v MT?
Clark: Likes WP w/some tweaks. Beautiful CMS.
Gray: WP 90% of sites he develops.
Spencer: WP rocks from SEO standpoint.
Gray: Use robots.txt to focus search engines down one path to get to site.
Spencer: do you really want to rank well for January 2008? No follow date archives.
Clark: He links to one page w/all archives. (Maybe comments, too?)

Q. How important is copywriting for SEO?
Clark: How much $ have you made for ranking well? None. It’s about persuasive writing.

Q. Link building?
Gray: Have an opinion and piss someone off. Will sometimes even turn off comments to force people to link to him to respond. If you’re not going to stand out from the crowd you’re in the crowd.

Q. Time split: onpage and offpage?
Spencer: Spend as much time as possible doing both. Create insightful comments.
SEObrowser.com Only the first anchor link counts for anchor text. Google image replacement.
Siteexplorer.yahoo.com – great tool for tracking incoming links.
Important to exist under just one domain.
Must sign up for google webmaster tools so that you can do the redirect for www and non-www.


Bloggers & PR #bwe08

Saturday, September 20th, 2008

Brian Solis, Jason Falls, Chris Brogan and Lee Odden filling in for Michael Clark

Chris tells the crowd of PR professionals that they’re not in the wrong profession and not to feel badly about what they do, no matter what everyone else is telling them.

Must do a better job. If you’re blasting 400 people in the bcc field you’re an idiot. It’s wrong, and you wouldn’t respond to that pitch either. You must know the 400 people individually.

Shotgun approach doesn’t work in social media environment.

Jason Falls: Don’t start with the technology/tools; start with the goal or objective. The tools will reveal themselves.

Odden: Marketers want some strange stuff, like getting on 2nd life or high rankings OVER sales. Bring them back to something they can understand.

How to approach bloggers? PR pros often target PR bloggers first.

How are bloggers (part of) the problem? The bloggers may not know the story behind the story. Don’t know how to say no politely.

How can PR pros better do a pitch? Brevity. Focus on relationship, not the pitch. Don’t use the BCC field.

Engage the blogger (comments.) Send In and Out Burger coupons. (Find out the blogger’s weak spots and use them!) Brian did that and now this a-list blogger always writes up his stuff. Relevancy is key.

How else do you get bloggers’ attention? Bloggers are narcissists; they search their name. If you have a blog, doesn’t hurt to call them out w/in your own post.

Building relationships can’t be goal driven. If you engage to pitch, there could be a problem. Must build trust first.

@lizstrauss gets up and says that “little bloggers grow.” In other words, you can talk to lesser known bloggers and build relationships over the long term.

Ultimately PR is about relationships. (Seems obvious, but I don’t think everyone gets it.)