Archive for October, 2009


Book Review: Why Now is the Time to Crush It – Gary Vaynerchuk

Thursday, October 15th, 2009

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I bought Gary Vaynerchuk’s first book, Crush It! Why Now Is the Time to Cash In On Your Passion, on the way to the airport today. Cracked it as we were pulling away from the gate at the Portland Jetport. Finished it somewhere over Ohio. (South of Columbus is what the captain told the flight attendant I asked—I know you demand accuracy.)

That’s no complaint against the length of the book. It may top out at 142 pages but it’s got more ideas than books three times its length.

The book now has a few dozen dog-eared pages, is filled with black underlines, and is littered w/a number of client’s names followed by exclamation points next to passages that inspired me to think about building there businesses using social media tools. (Chantal, Harbor Fish, and new person who knows she should be working with us, we have to talk.)

The book is part inspirational, part instructive, all Gary. He talks about how passion, hard work and social media tools can be used together to create an unstoppable force. He’s a walking poster boy for his line of thinking, the quintessential coming-to-America story. You can’t look at his history and think he had any advantage over you.

Through 13 chapters he walks you through how to brand yourself no matter where your passion lies. He has real life and hypothetical stories about gardeners, accountants, wine merchants and soccer players. There are chapters about how to create great content, which medium is best for you (blogging, video or audio), how to build a community, and a very short chapter—one word in fact—entitled “The Best Marketing Strategy Ever.”

In Gary’s world it’s not the size of your niche, it’s the depth of your passion.And you know what? I’m drinking the Kool-Aid. (Or maybe the Merlot.)

This book isn’t for everyone. If you’re not willing to take risks, if you’re not willing to share your passion, if you’re not willing to work hard—really, really hard—this book isn’t for you.

But if you’re entrepreneurial in spirit, I strongly recommend you run to your local bookstore or buy it here at Amazon, and soon you too will be able to Crush It!

Rich Brooks
Ready to Crush It!


How Not to Do Customer Service, By Yahoo

Thursday, October 15th, 2009

The other day I had a question, and decided to try out Yahoo Answers for the first time. I put together my question, filled out the necessary items and hit submit. Unfortunately I received a Yahoo 999 error.

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Neither of these bullet points seemed relevant, but it was late at night and I let it drop, knowing I could attempt again from the work the following day.

The next day at work, on another computer, from a separate ISP I tried again. Same result. So I decided to follow up with customer service at http://help.yahoo.com/.

(more…)


Gary Vaynerchuk Tells You How to Cash In On Your Passion

Wednesday, October 14th, 2009

41bXYE4jhPL._SL160_Just in case this is the first time you you've used the Interwebs, let me introduce my guest.

Gary Vaynerchuk is a 33-year-old
entrepreneur whose dual identity as both business guru and wine guy has
made him known as the “Social Media Sommelier.” He's a dynamic speaker and passionate about everything he does. It's almost enough to forgive the fact he's a Jets fan.

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Rich: I'm very excited you’ve got your first book coming out – Crush It! – on October 13. It’s about how to create a career around what you’re passionate about.

Obviously, the economy is not great. Some people might think this is a pipe dream. What are your thoughts on that?

Gary: I’m not really interested in convincing. I think my arguments and my thoughts are compelling. I know what it’s about. I’m not looking to do something that’s not real.

Anybody I know that’s in the internet space or social media space that really knows what they’re doing is up 35%, 50% or 80% in ad revenue, things like that.

The economy is bad for traditional places. It’s never a bad time to build a great business, right?

I love this time. I think that this is where the real players step up and win. I feel that if you come from a place of passion, you’re going to love the process. The results become almost secondary.

Clearly you need to pay rent, take care of your family and things of that nature, but I think people need to start wrapping their head around how much opportunity there is right now.

Rich: You talk a lot about passion. Do you think that passion is something that you can develop over time or is it just something that’s innate in that some people have it and some people don’t?

Gary: I think everybody has it. I think the innate thing is that some people see it and others don’t. What I’m good at is communicating and trying to force people to see it and understand it. That’s what I’m passionate about.

Rich: What happens if you’re passionate about something that’s kind of unlikely or odd or just a very narrow niche? How do you turn that into a business that’s going to help you make a living?

Gary: Mixed martial arts was a small niche seven years ago. If you came out and owned that space, you’d probably be sitting as a content provider and be in the half million or million dollar a year business right now.

My thing is to stick to your passion. I don’t understand how you can do something you don’t love. If you love it and you’re only making $40K and you were making $75K before, figure out how to subsidize the other $35K. Get a second job, a lightweight $35,000 a year job that may be at McDonalds.

Give as much time to what you love the most. You can grow with it. You will be bigger than you could ever imagine if you do the thing you love the most. It’s just the way it is. It’s so frigging obvious.

Rich: I had actually never heard you speak until I heard you do one of the opening presentations for the Social Media Success Summit and I was just really blown away.

You obviously have a very natural innate ability to attract people to your passion. But I know a lot of people who just don’t seem to be able to do something like that. What tips can you give people who might have a hard time attracting a crowd?

Gary: I attract a crowd, not because I’m an extrovert or I’m over the top or I’m oozing with charisma. It’s because I care.

I promise you that if you break down the people that you know that are in the content game right now and they aren’t building an audience, they’re spending more time reading about how to do it, trying to figure out how to do it, working on the content and are not putting in the 15 hours a day into the community. I promise you. I’ve never seen anybody put in a crap load of effort and time into their community and not grow. Never.

Rich: That actually brings up another question because I see a lot of people, especially lately on Twitter it seems, and I’m not sure if they’re people or bots some of the times, but they seem to be jumping into social media with the idea that it’s some sort of get rich-quick-scheme, that it's easy money and it doesn’t take a whole lot of work.

I know you have a strong opinion on this. Can you talk a little bit about that?

Gary: Yes, there’s a bunch of bull crap everywhere. People don’t want to work. That’s it. There’s nothing else to say.

I do not believe that people want to work hard enough and they want to find the quick Twitter, SEO. Anybody who's obsessed with SEO has lost already, period. I believe that firmly.

I just think that people need to think about big pictures. It’s a race.

I’m sitting here and I’m thinking about this. People are not running marathons, they’re running sprints. They’re looking for quick cash. They’re obsessed with things like buying AdWords and then converting on an affiliate program quicker and making cash. They’re looking for easy outs.

There’s only one true way to build a big business and its hard work, differentiating products and really giving a rat’s ass about your community.

Rich: I once called Twitter the 'Swiss army knife' of business communications. You had a great quote where you called it a 'caveman’s club'.

What do you think social media tools are going to look like in the future and how are they going to evolve?

Gary: I have no idea because that’s not what I do. But what I do is when I see them, I use them.

I don’t really want to invent a fork. I don’t want to invent a baseball bat, but I want to swing that bat better than anybody did. I didn’t want to be Louisville Slugger. I want to be Ted Williams and that’s what I’m good at. I recognize that. I’m not an inventor. I’m somebody that understands how to use products and tools to accomplish what I want. I know that there are going to be more and more connections and I find that fascinating.

I like that transparency is at an all time high because good people win and that’s a game I know I can win.

Rich: It’s interesting that you mentioned Ted Williams because I believe you’re actually a New York sports fan, aren’t you?

Gary: I am, but you’ve got to respect the sweetest swing. The best hitter, the person that saw it the clearest from all accounts is Ted Williams. It’s funny I didn’t pick a home run hitter, which I’m going to think about all day now. It's interesting that I didn’t pick Babe Ruth or Hank Aaron or what have you.

I’m just a slow-and-steady, singles-and-doubles kind of guy. I just don’t want to strike out. It’s a step back. I want to get on base. I’m an OBP kind of guy.

Rich: Exactly, small ball.

Gary: That’s right.

Rich: You’ve got a very interesting story to tell, your parents being Russian immigrants and working in liquor store. You also talk about the importance of storytelling. Can you talk to us just for a few minutes about why storytelling is so important?

Gary: Storytelling is the game. It’s what we all do. It’s why Nike is Nike, it’s why Apple is Apple, it’s why Walt Disney built Disney World and it’s why Vince McMahon makes a billion dollars.

Storytelling is the game. If you’re unable to convey your story, consumers will not consume your product whatever that may be, whether it’s content or entertainment or food. Whatever it may be, if you’re not capable of telling a story, you are not in the game with human beings because that’s what they want, that’s what they do, that’s how they roll and it’s the main principle of marketing in our society.

Rich: I also know that you’ve talked about authenticity. How far can one go to tell their story and still be true to what actually happened? In other words, you’re not suggesting that people make up a story, like make up something out of thin air. You’re saying you need to be able to tell your own story in a compelling way, right?

Gary: Yes, we’re not talking about fiction here. Absolutely, you need to create and invoke emotion around the reality of your product. I’m not looking for people to scam. You’ve got to tell a story. You’ve got to connect with people, but around authenticity and transparency, of course, because it’s the only game left now in the way that this has all been built.

Rich: Excellent. In the last couple of minutes we have, do you want to tell us a little bit more about Crush It?

Gary: I find it fascinating that a lot of business books that do well are from people who’ve never made any money in business. It's not that that’s wrong because I’m sure that they're intellectually smart and they get it and that’s phenomenal.

I just find that I’m excited that I’ve used these tools and I’ve made it happen. It’s real. It’s a very authentic story and I’m excited about that. I just feel like I pulled off a good book and I didn’t think I was going to. I’m not kidding. I feel like I was able to articulate what I wanted and I just want people to be happy because it’s so damn easy in today’s world.

Three years ago, no. Everything I believe in, three years ago, no. That’s powerful. That’s interesting to me.

I find it completely fascinating, Rich, that everything I believe in, every core principle, was not executable 36 months ago.

Rich: It sounds like you were just born at the right time or you just entered the scene at the right time and that could be part of it.

Gary: It could be. I’d like to think that I’m an explorer and I have my eyes wide open and I would have used different platforms. But the fact that this game is not predicated on cash but on sweat is very attractive to anybody listening to this.

Rich: Where would you suggest people go and check you out and learn a little bit more about what’s going on and learn a little bit more about Crush It?

Gary: I’d love for anybody who’s listening to this to go to Facebook.com/Gary and say, "What’s up?’" and definitely Crushitbook.com.

Rich: Gary, thank you very much for your time today. I really appreciate it. I look forward to reading the book when it comes out on October 13.

Gary: I appreciate it, my man. Thanks for your interest.

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You can follow Gary Vaynerchuk on Twitter here.

You can follow Rich Brooks on Twitter here.


SMX Highlights from the Maine SEO Blog

Monday, October 12th, 2009

Flyte’s own Nicki Hicks attended SMX (The Search Marketing Expo) conference in New York last week, and fed us a steady diet of live blogging. For those of you who missed some or all of her posts, I’ve cataloged them below.

Keep in mind that these are notes Nicki took on the fly (and cleaned up a bit for clarity.)

If you don’t want to get to the granular level, and you just want to know what the action items are, start with Takeaways and SEO Action Items from SMX East.

Web Analytics You Should Know – Tips on utilizing market differences, how to increase your quality score, and using negative keywords.

Actionable PPC Insights from Analytics Data – What you can do to improve PPC campaigns, including using Advanced Segments.

Ranking Tactics for Local Search – Advice on improving your local search visibility.

Increasing Conversions Through Better Usability – “Usability is about helping site visitors accomplish THEIR goals.”

E-commerce Search Marketing Tactics – Lots of focus on category pages, no duplicate content.

The Interplay of Social Media & Paid – We were in a media delivery world, now we’re in a media discovery world.

Facebook Marketing Tactics – “Facebook is the ‘other’ Internet.”

Twitter Marketing Tactics – Expert advice on using Twitter for marketing.

Social Media, Search & Reputation Management – Advice on addressing reputation management, lots of cool sites and tools.

Analytics for Social Media – What should you track?

Takeaways and SEO Action Items from SMX East – Nicki’s takeaway points for you.

If you’d like more insight that you can use to increase your own search engine visibility, be sure to contact Nicki today.

Rich Brooks
I’ve Got My Work Cut Out For Me


ReTweeting: The Art of the RT on Twitter

Wednesday, October 7th, 2009

Dear Rich,

I <3 Twitter, but I still don't understand the retweet. Do you just hit the "reply arrow" next to the person's tweet and then hit capital RT and then type your tweet?

– Troubled in Twitterland

Dear Troubled,

What you're describing is a reply. When you're at Twitter.com and rollover someone's tweet, you'll see the arrow. By clicking on that icon you'll be replying to that person, not retweeting them. (Retweeting, or RT, is repeating what they said while giving them credit.)

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Other 3rd party apps, like TweetDeck, have a similar method of replying to someone, using that curved arrow:

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Twitter.com doesn't have a default retweet feature, but the most widely accepted RT format is "RT @twitterhandle:" and then their tweet. Another option is just appending (via @twitterhandle) to the end of their tweet; however, it adds 7 characters to the RT as opposed to 4 characters in the first example.

If you're using TweetDeck, rollover your tweep's avatar and choose the RT arrow, which is the non-curved one:

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If you're looking to get your own tweets retweeted, it's helpful to know your "magic number", or the number of characters someone will use to retweet you subtracted from 140. So, if "RT @therichbrooks: " (don't forget the spaces) takes up 19 characters, my original tweet needs to be 121 characters or less.

Another tip might be to read that post at @Mashable in the tweet above: http://bit.ly/3bRjOX

Rich Brooks
You Retweet Me, You Really Retweet Me!


How to Add a Facebook Fan Box to Your Web Site or Blog

Tuesday, October 6th, 2009

As a lot of small business and non-profits know, social media sites like Facebook are a great place to connect with your audience and build your business or membership.  

There are a number of reasons for businesses, non-profits and just about any organization to be on Facebook:

  • Location, location, location: a lot of your prospects, customers, members and constituents are already on Facebook
  • As people become a fan of your business, or interact with your fan page, their activity appears in their feed. This is then seen by their friends, increasing the chance that you’ll be promoted to more people
  • Fan pages are free to setup and run

One way to build your fan base is to add a fan box to your Web site or blog, which makes it easy for people to fan you.

The fan box is also great if you have a static Web site and can’t make updates yourself. Just have your web developer to add a fan box to your site; now the updates you post to your fan page will appear on your Web site automatically.  

Here’s a video called “How to Add a Facebook Fan Box to Your Web Site or Blog” which–surprisingly–shows you how to add a Facebook fan box to your Web site…or blog.

flyte new media on Facebook

Rich Brooks
Helping Small Businesses Leverage Facebook Since…wait, what year is it?


Allied/Cook Construction: Commercial Construction on WordPress

Friday, October 2nd, 2009

FirefoxScreenSnapz002 Recently we worked with Allied/Cook Construction, a commercial construction company in Maine serving all of northern New England, to redesign and redevelop their Web site.

Like so many businesses these day, Allied/Cook was looking for more than a simple online brochure. They needed an interactive Web site that they could update themselves.

We gave them a sleek, modern design that put the focus on their work. A simple Flash slideshow on the home  page shows off some of their newer work, while search engine friendly navigation lets visitors dive right into their portfolio. You can check out their LEED & Green Building construction, historic restoration or some of their retail construction.

FirefoxScreenSnapz003 WordPress slideshow plug-ins not only provide a slick interface, but it also allows them to add new projects and upload new photos into the slideshow without any programming knowledge.

If you're looking for a Maine commercial construction company, be sure to check out Allied/Cook. They can help you with construction or pre-construction services, green building and historical restorations.

Rich Brooks
WordPress Web Design for Small Business