Archive for March, 2011


301 Redirects: How to Keep Your Search Engine Ranking During a Redesign

Monday, March 28th, 2011

Confusing Traffic Sign, Boston MA301 redirects are essential when you’re redesigning your website and don’t want to lose the search engine traffic that you currently enjoy.

The unfortunate thing about a 301 redirect is that it sounds so extremely geeky and off-putting to the average business owner that they’re scared away. That’s too bad, because it is a critical tool in search engine optimization. So, to that end, I’m going to attempt explain the benefits of 301s in the least geeky way possible.

Search Engines and Trust

There are a lot of variables in why one site ranks higher than another site at Google and other search engines. One is how long the site (and a given page) has been in existence, and another is how many incoming links a page has. All things being equal (which they never are), older pages rank higher than newer pages and pages with more inbound links rank higher than ones with fewer inbound links.

Breaking that Trust

Often, when rebuilding a site, you end up changing the URLs–or addresses–of your web pages.  Maybe it’s because you’re reorganizing your site, or maybe it’s because you’re redeveloping your site on a content management system like WordPress, Drupal or Joomla. In either case, the new URLs don’t have the trust that the old URLs do, even if a lot of the content is the same.

It’s like moving to a new town. You may have been the greatest manager/plumber/accountant in your old town, but that doesn’t mean anything in the new town. You haven’t changed; you still have an excellent bedside manner or mad sales skills, but you’re starting from scratch in this new town.

When you take your established content, uproot it and replant it somewhere else on your site, you are resetting the clock on when that content was created and breaking all of the inbound links that pointed to it.

Reestablishing that Trust

There are many ways to tell the search engines that you’ve moved your content, but the most search engine friendly way is the 301 redirect. By setting up 301 redirects for your content, you show search engines where your content has moved from, and your inbound links will now direct to your new pages.

How you setup your 301s may depend on the type of host you have. If you have no idea what I’m talking about, it’s time to talk to your web developer and get them involved.

If you want your web developer to create redirects for you, I recommend writing up a guide for him or her to show where the old pages should be redirected. Here’s a guide for you to use, where the first item is the old page and the second item is where you want the traffic to flow:

  • old/old.html -> new/new.php
  • van-halen/david-lee-roth.html -> van-halen/sammy-hagar.html
  • wonka/gene-wilder.php ->wonka/johnny-depp.php

If you do feel comfortable playing around with 301 redirects, .htaccess and other files on your server, there are plenty of resources online:

These are just a few of the top results.

Final Thoughts

301 redirects are also great when you are changing from one domain to another (never a great idea, but sometimes a necessary evil.) Even with a 301 redirect, you should expect a dip during a major overhaul of your website. However, my own experience has been that the numbers get back to normal in about a month or three and then you see increases after that.

Rich Brooks
Maine SEO

Photo credit: nnecapa


How Can I Get More Buyers to My E-Commerce Site?

Thursday, March 24th, 2011

Shopping!Dear Rich,

I have a website and many [handmade apparel items] and some traffic but no buyers. How can I get a buyer?

Handy in Harrison

Dear Handy,

Probably one buyer isn’t going to help; you need a regular stream of buyers if you want to turn your skill into a business. I took a quick peek at your site and here’s some feedback:

  • You need more traffic. Your site is almost invisible to the search engines, so you’ll need to invest some time and money in search engine optimization (SEO). You’ll need to perform a keyword analysis so you know what your prospective buyers are looking for when they’re at Google. The name you give your product may not be the same as what your prospects call it. You’ll need to rewrite the copy throughout the site, concentrating on title-tags, headers, body copy and intra-site links. Also, check out Nicki Hicks’ Maine SEO Blog for plenty of good tips.
  • Your website could be more…um…professional looking. Ouch, I know. But if you’re selling things that have an aesthetic quality, whether they’re [handmade apparel items] or plastic surgery, you need an aesthetic website.
  • Your product photography is um…poor? OK, now I’m just being cruel. But it’s true: if you want to sell something, you should invest in some professional level photography. If you can’t afford it, maybe you could barter with a local photographer who needs a [handmade apparel item.]
  • You need to make it easier to buy from you. I had trouble finding the product page; you should make it easy to buy products from you. Put products on the home page, and write more enticing descriptions of your product. Be persuasive.

If you can’t afford all those services–SEO, photography, copywriting and web design can add up–you might want to take a look at a site like Etsy or Shopify that will get you up and running in no time.

And good luck!

Rich Brooks
Cruel to Be Kind

Photo Credit: antwerpenR


How to Grow Your LinkedIn Group Numbers

Tuesday, March 22nd, 2011

Managing LinkedIn GroupsDear Rich,

I’m looking to get people to join our LinkedIn group for our membership organization. Is there a way I can just add them to make it easier for them to join?

Lonely in Lewiston

Dear Lonely,

Thankfully there’s not a way to just add people to you group; that would be akin to an opt-out newsletter…in other words, spamming. However, there are certainly techniques you can use to grow the number of people in your LinkedIn group.

Assuming that your the group manager, you’re able to send out invitations to your contacts on LinkedIn, and even those contact who aren’t on LinkedIn. People who accept your invitation are automatically added to the group; no muss, no fuss.

You can also empower group members to invite people to join, which can quickly add people to your group. If you turn on this feature (which is found in the Send Invitations panel of the Manage Group page) anyone invited by a member who accepts automatically becomes a member without you having to approve each one manually.

You can also choose to make your group an open group; an open group allows anyone on LinkedIn to join. If this is a membership focused group, however, I might recommend against it. Also, there’s a certain amount of LinkedIn spam in the form of fake people pushing products, so I like to manually review each person who wants to join one of our groups.

Getting people to join, however, doesn’t help if they’re not engaged. Try posting some questions and privately ask some of the members to comment to get the conversation going. Ask people to sign up for the daily email digest so that they see the important conversations that are going on in your group, and so they’re one click away from joining in.

If your group is particularly not comfortable with technology, you may want to create a document that shows them how to join the group and sign up for daily digest, along with photos or even video.

Finally, do you have a blog or email newsletter for members? I’d highlight important discussions that are going on in your group and linking to them as a way of enticing people to join.

Take these steps and I’m sure your group will be growing in no time.

Rich Brooks
As Seen On LinkedIn


Are You Ready for Business Comic Books?

Sunday, March 20th, 2011

Overachievement Comic BookRecently I was approached to see if I wanted to check out a new type of business book: the business comic book.

Now, for those of you who hear “comic book” and can only think of grown men in spandex fighting crime for free, or whether Archie will choose Veronica or Betty (he went for the money,) then the idea of a comic book about business may seem ridiculous.

But if you’re like me, and you appreciate the medium of “graphic novels,” or, if you’re feeling highfalutin, “sequential art,” than the idea of a business book in graphic format makes a whole lot of sense…depending on the book.

Since most comics are story driven, business books that use story telling to illustrate (pun intended) a point will probably be a better match for this medium. I got to choose from a small number of titles, some which I had read (or listened to), some which were brand new to me. I decided to go with a title I hadn’t heard of before, John Eliot’s Overachievement: The REAL Story Behind What It Takes to be Exceptional.

Having never read the book book, it’s hard for me to review it after reading the comic. The message that Eliot constructs is that “overachievement” is something that’s attainable for just about anyone with the right mindset. Overachievers start with a “trusting mindset” that allows them to perform under pressure as if there was no pressure at all. The book separates “dreams” from “goals” and talks about the correlation between commitment and confidence. Playing in the present, pre-performance routines, and overachievers’ philosophies are all discussed.

One of my favorite sections of the book was how we often misinterpret the messages our body sends us in high-pressure situations. Eliot argues that the butterflies we feel in our stomach happen when our body is redirecting the remaining food in our system to our muscles, while that sweat on our brow is just a safety mechanism so we don’t overheat during “battle.”

That being said, I feel that there are probably more adaptable business books than Overachievement. While the comic uses visuals to backup the themes of the book, I’m not convinced that they are necessary. Here’s an example from the book:

Overachievers Sample

Did that help to explain the concept? I’m not sure…what do you think?

As I said, this is not a complaint about the book or the format. I can imagine many recent business books that I’ve read as great options for comic adaption, including Influencer: The Power to Change Anything, Switch: How to Change Things When Change is Hard, or Tell to Win: Connect, Persuade and Triumph with the Hidden Power of Story. Hmmm…anyone sensing a trend here?

I also saw that The Art of War was coming to SmarterComics, the publisher of Overachievement. That could be very cool. (Hint, hint.)

If you’re like me, and you believe that the graphic novel is just another medium in which to tell a story, or make a point, than you may want to check out these new business book titles. If, however, you feel comics are for kids and guys who live above their mom’s garage, can I please recommend you pick up one of the following titles with an open mind:

Rich Brooks
Excelsior!


Event Planning & Company Picnic Blog: EVENTualities – Compass Rose Events

Wednesday, March 16th, 2011

Event Planning BlogHere at flyte, planning a company outing usually only requires a call to a local restaurant. However, as your company grows, or if you want to throw a big sweet 16 for your child, you may need the help of a professional corporate event planning company.

For big event planning requirements, you should check out Compass Rose Events and their brand new blog, EVENTualities. In their event planning blog visitors can read posts like:

This is a great blog for anybody who’s responsibility it is to keep employee morale high, plan company-wide events, or needs new ideas on how to throw a company picnic to remember.

When you are looking for professional help, Compass Rose Events can take care of every detail. They provide nationwide, turnkey event service for large-scale events. With the largest inventory of quality equipment, entertainment options and unmatched catering abilities, they create premier events. Your vision becomes reality as they streamline event planning and design followed through with expert execution.

Rich Brooks
Blog Design & Development


How Creating Videos Helps Your Online Visibility

Tuesday, March 15th, 2011

Maine Web Design VideoOnline videos are a powerful tool for search engine optimization (SEO). For some people this doesn’t compute: search engines can’t watch videos the way they can read and understand text, so how does an online video increase your search engine visibility?

Search engines like Google or Bing want to deliver the most relevant content to their users, regardless of the form or medium of that content. To that end, they look at the words in the titles of videos on websites like YouTube or Vimeo, as well as the description and the tags.

There’s also some evidence that they look at other factors, such as the number of views, the number of comments, viewer ratings, whether people watched the video to the end, number of incoming links, the number of times shared, etc. Search engines may even be converting the audio to text and using that to better determine if the video content is relevant to a given search.

It’s also been my experience that search engines want to present searchers with a mix of media in the results: web pages, images, video, local results, news, tweets and more. Each one may be another opportunity for you or your business to rank higher and get in front of your best prospects.

So, if you’re looking to leapfrog your competitors in search, you should add video to the mix.

For example, we wanted more visibility for the search term “maine web design.” (If you’re a Maine web designer you can stop reading now. This doesn’t concern you.) So we created a video slideshow called “Maine Web Design – Maine Business Websites” and posted it to YouTube and a dozen other video sharing websites. (I recommend TubeMogul for posting to multiple video sharing sites at once.)

Within a day that slideshow made up half of the top 10 results in Google’s video search for “Maine web design.” That was nice, but there were no video results displayed on the first page and I don’t know how many people click over to video results for that type of search. Still, it showed the potential of video.

Then, about two weeks ago I happened to perform that same search again and, lo and behold, the video was the sixth result on Google in the regular, organic search results. I logged out of Google to confirm my results, and the video was still number six. (When you’re logged in your results are skewed/tailored based on your previous search history.) Although the sixth position isn’t as good as the first slot, many people are more drawn to video than text links, so it has that added benefit.

Maine Web Designers

I’m not sure when the video started appearing in the regular search results, but it is still hanging tough at the time of this post.

Something to note about this video: it’s just a slideshow of screen captures from websites we’ve designed for Maine-based businesses; there’s no audio, just imagery. However, we did feature this video on a previous blog post, which may have helped its visibility and views, which in turn may have improved its ranking. Blogging about it again should give it an additional boost.

What’s the takeaway? If you’re looking to leapfrog your competition for popular keyword phrases, you should experiment with video. Just don’t expect overnight success; be patient, and keep on uploading new videos targeting different keyword phrases you want to rank well for.

Rich Brooks
Ready for My Close Up


How to Exploit Japanese Quake Victims for Inexpensive Advertising

Monday, March 14th, 2011

Aerial of Sendai, Japan, following earthquake.The other day I wrote about the lame Wendy’s text marketing campaign that I observed in Augusta. A substandard reward–requiring a purchase–for texting while driving.

It reminded me of the lame Pepsi giveaway they often run at Gillette Stadium during Patriots’ home games. Sometime during the game they announce that one lucky row will be selected in the Pepsi giveaway. Although I don’t know the exact number of rows at Gillette, there’s about 66,000 non-suite seats, and let’s guess 30 seats per row, and we’re looking at about 2,200 rows. That means that your odds of winning are 1 in 2,200. And what is the reward for being one in 2,200? Each person in that row gets a coupon good for one two-liter bottle of Pepsi. Not an actual Pepsi, mind you, but a coupon, handed out to thirty drunks who will undoubtedly lose said coupon before they get to their local Cumby’s.

Still, those pale in comparison to a campaign I saw on Twitter today run by Samsung. There’s a Twitter hashtag going on right now called #sxswcares which is rallying to raise awareness for the Japanese Quake victims. As I write this over $24,000 has been raised. That’s great, right?

Well, Samsung has announced that if you tweet that hashtag to their @samsungtweets account they’ll donate a dollar, up to $5,000. Outside of the fact that $5K more may be going to the quake victims, everything else in this campaign has me feeling all skeevy. For a company as big as Samsung, is $5K even a big donation, or their coffee budget for one day? All they’ve done is inserted themselves in the donation process.

It’s as if we’re all on bucket brigade and someone from marketing has jumped in the line and slapped a “Samsung” sticker on every bucket going to put out the fire.

There’s nothing wrong with charity, but corporate charity that’s dependent on a community injecting your brand into the conversation is repulsive. For a mere $5,000 investment they’ll get their name associated with an act of charity, no matter how many tweets they get. Do you think that Samsung will tweet out, “We reached 5K tweets, so u can stop pimping us out now?”

The best thing Samsung could do now is up the donation to $50,000 or $500,000 without any requirement from the Twitter community.

If you want to help, you can donate to the American Red Cross for Japan Earthquake Relief, by texting REDCROSS to 90999. Each text will provide $10 towards the Red Cross’s humanitarian efforts.

Not a texter? Mashable has six other simple ways to make a difference. And none of them make you promote a corporation to do so.

If I’m missing something here, if I jumped in half-cocked and half-informed, please let me know either by leaving a comment or abusing me on Twitter.

Rich Brooks

Photo Credit: US Navy


Maine Small Business Development Centers: Help for Maine Startups

Monday, March 14th, 2011

Maine Small Business Development CentersMaine entrepreneurs and small business owners looking for help in starting or building their business have a great resource in the Maine Small Business Development Centers.

The Maine SBDC offers free one-on-one counseling to businesses at offices around the state of Maine. Besides counseling, the Maine SBDC also offers plenty of resources on their website, on everything from Developing a Business Plan to Marketing Your Business to information on Taxes and Bookkeeping. Entrepreneurs in need of inspiration and example can check out the site’s Success Stories.

Their new site also features events, workshops and small business news from around the state. It was nice to see that it didn’t matter who was putting on the event, even if it was being presented by a “competitor,” such as the Southern Maine Chapter of SCORE. The goal for the site, and the Maine SBDC is to help Maine entrepreneurs build successful businesses and improve the state’s economic status.

Flyte has always thought of itself as a small business that helps other small businesses grow. That’s why we were so excited to be part of the site’s redesign. We met with the Maine SBDC and discussed with the their goals for the site, and their mission. One thing that wasn’t getting across was the free counseling that was available. Whether it sounded too good to be true or was just lost in the shuffle of the home page, people weren’t requesting the help they needed.

In the redesign we made the request for counseling a more prominent part of the landscape of every page, and included it in the navigation. We’re still working with them to streamline the signup process, but that’s another story. ;)

Flyte designed the templates and built them out in HTML. The ME SBDC has an in house developer who then took our templates and configured them to work on their Cold Fusion-powered infrastructure.

If you’re a Maine based business looking for help on any aspect of your business, be sure to check out the Maine SBDC’s revamped website and request that free counseling. If you’re from out of state, there’s no better time to move your business or start a new business in the state. Maine offers the perfect work life balance for anyone who likes to ski, ride, bike, kayak, hike, or just about any other outdoor activity.

Rich Brooks
Flyte: Maine’s Unofficial Small Business Web Designer


50–Count ‘Em, 50!–Creative Uses of QR Codes

Wednesday, March 9th, 2011

Giant QR CodeQR codes are fast becoming a powerful force in marketing, acting as a connector between the physical world and the web. People see a QR code, scan it, and are suddenly engaged in your message (when you do it right.)

There are plenty of creative ideas for how businesses, non-profits and municipalities can use QR codes to market and communicate themselves better to their stakeholders. Here are 50 that I came up with or stumbled upon.

  1. QR Codes on bus stops, train stations and subway stations: A quick scan would give you realtime information on when the next bus, train or subway would arrive.
  2. Posted next to paintings and sculptures at museums. Great for visitors who want to learn more about the artist, the time period, and the reaction to the photo. Could also include links to other work by the artist, related artists, and even the ability to buy the image on a mug or poster at the museum shop.
  3. As part of a personalized direct mail piece. Each QR code can go to a PURL (personalized URL (Uniform Resource Locator)).
  4. On historical sites and on walking trails. Sure, a plaque is fine for grandma, but I’d like to delve deeper, whether with a wikipedia entry, or an video of a local historian explaining the significance of the site.
  5. At video kiosks. QR codes can appear as people interact with your kiosk, whether it’s at the mall or your place of business.
  6. On For Sale signs. Whether residential or commercial, for sale signs could include codes that had all the information a sell sheet includes, plus video walkthroughs.
  7. Email newsletter signups. Build your subscriber base by having quick links to an email signup box.
  8. E-learning. Have your QR code generate an email that starts an autoresponder, sending daily emails filled with lessons and related information.
  9. Next to packaged food in groceries. Give shoppers quick access to recipes that include the ingredients they see on the shelf.
  10. In a jigsaw puzzle. This would create some real engagement as the user would have to put together the puzzle before scanning the image.
  11. On produce. You could include information about the farm, organic vs. conventional growing, best by dates, etc.
  12. Buying coffee (or anything else.)Like Starbucks does.
  13. On bottles of wine. It would be nice to be able to get info about the vineyard, and maybe buy a case of that bottle I enjoyed at the restaurant.
  14. On tags for sustainable clothes. Is that piece of clothing really sustainable? Let’s quickly scan and see it’s story.
  15. For conference signage. Next to the name of the upcoming sessions in each room would be the QR code so you could get the full description, speaker bios, and see if there’s any room left.
  16. On conference name tags. SXSW has been doing this for at least a year or two. Why trade business cards when you can just scan them. Now, don’t you feel all TSA?
  17. Written in calamari ink on diners’ plates. You can’t make this stuff up.
  18. On jewelry. Examples abound.
  19. As part of interactive maps. Check out this example from Town Graphics.
  20. At the bottom of all newspaper and magazine articles. Then you could quickly get to the online version and see the comments that other readers had left.
  21. On liquor bottles. Linked to drink recipes; this would be especially good for new drinks you’re bringing to market.
  22. On building permits. New York City is already doing this.
  23. On the fliers that you find under your windshield wipers at the mall. One example might be an offer for a car wash; the URL would give you the discount code and directions to the car wash offering the deal.
  24. On the safety bar ads on ski mountain chair lifts. These days, everyone on the mountain seems to have a smart phone, and they’re going to be a captive audience for 5 – 10 minutes, sitting on that chair going up the mountain.
  25. Inside elevators. If I ran a dry cleaning service or something else that helped busy executives out I’d advertise inside elevators in tall buildings. Other good options might include flowers (for spouses left at home with the kids), discounts on take out food, etc.
  26. In bar bathrooms. I often see Home Runners and cab companies advertising above the urinals in bars. (Hey, what can I say? I frequent classy places.) Why not make it easier for patrons to get a safe ride home, rather than drunk dial a wrong number?
  27. Within a video game console to share avatars. Nintendo is already doing just that.
  28. To get more people to sign a petition. Like the one for cleaning up the BP mess.
  29. At bars, clubs and anywhere else music is playing. Sure, Shazam is a great tool for finding music, and often you can even buy the track you discovered at iTunes or Amazon. But in a loud club you may not be able to suss out the song. If a QR code appeared above the DJ’s head, you could quickly scan the code and purchase that new song.
  30. On the backs of tractor trailers. Because “How’s My Driving?” with an 800 number is so last decade.
  31. On wedding invitations instead of RSVP cards. Scan a QR, save a tree. And a stamp.
  32. As a temporary tattoo. Link it to your Facebook profile or Twitter account.
  33. On a laminated card for trade shows. Instead of dropping a business card in a fish bowl. Booths win because they’ll get all the pertinent info, and the event could give away prizes to the people who get scanned the most.
  34. To encourage community feedback. The library in Groton, CT, does just that.
  35. As wallpaper. Well, it’s better than the wallpaper in our bathroom when we moved in to our house.
  36. On the bottom of flip flops. The imprint they make on the beach…until the tide comes in.
  37. On coffee cups from your local coffee shop. Plenty of advertising opportunities here.
  38. On posters linking to free books. 1st Bank is giving away free copies…of these out-of-copyrighted classics. They also have other boards that link to free sudoku.
  39. On a ball field. Have you seen what the groundskeepers can mow into the outfield these days? They’re artists!
  40. On a human billboard. Think “Eat at Joes.”
  41. As wrapping paper. One company is already customizing this with unique videos attached to QR codes.
  42. On trade show booths. Scan a picture, (be entered to) win a free iPod.
  43. On recipes in magazines. Quick link to videos, reviews and feedback at the website.
  44. For self-guided tours at factories. Scan a code, learn what that dohickey does.
  45. Posted on car windows in dealerships. Perfect for after-hour shoppers.
  46. Scratch and Win cards. It’s not enough to have them scratch off the card, make them scan that card to see if they’ve won.
  47. On movie posters. QR code takes them to a preview of the movie.
  48. On cocktail napkins. The code could take networkers to the sponsor’s site, the beverage’s site, or some networking site with photos, so you can connect with people after the event.
  49. In TV ads to make them interactive. Here’s an exampe from AXA.
  50. Business cards. ‘Nuff said.

I’m sure this is just the beginning. If you’ve got a great idea for a QR code for marketing or communications, or if you’ve seen something in the wild, please feel free to share it below.

Some resources used for this list:

Rich Brooks
50 is a lot

Photo credit: CogDogBlog


When Texts Go Bad: Marketing Lessons from the Fail File

Monday, March 7th, 2011

For your business, it’s critical to deliver on your promises. When you use a marketing tactic to gain a follower, a customer or build your list, there’s usually some promise, explicit or implicit, that it will be worth the person’s time and effort.

This is especially true when there’s a certain amount “what’s behind door number two” in the offer–such as a QR code (where does it lead?) or white paper (is it worth my time to download and read it?) There’s a leap of faith–some might call it a suspension of disbelief–that is required of the recipient of this type of offer. If we ask our prospects to trust us, we better be ready to deliver on that trust.

So, the other day, as we drove to Sugarloaf for a weekend of skiing and riding, we passed the Wendy’s in Augusta displaying this offer:

TEXT WENDYS TO 77077 AND RECEIVE GREAT DISCOUNTS NOW

“You’re not really texting them, are you?” my wife Cybele asked me incredulously.

“I’ve never really done anything like this and I’m curious to see how it works,” I responded. I’m always interested in how companies–big and small–are doing their marketing, especially mobile marketing. So I texted WENDYS to 77007 and instantaneously I received the following text:

Show this to the cashier at Wendy's and get a free 6 ounce frosty with any purchase! FISH IS BACK! Offer expires 2/28/2011.

As my daughter would say, “Really, Wendy’s? Really? There’s a couple of issues that I have with this offer.

  • First, after offering me a “Great Discount” they offer me a Frosty at a size smaller than the one on the 99¢ menu…and only after I’ve purchased something else.
  • Secondly, it was  March 4th when I saw this offer. It was still there the following day when I drove back south. I wonder if it will still be up when we go up next weekend.

Congratulations, Wendy’s: you’ve trained me to not engage with your marketing again and taught me that your word isn’t to be trusted.

Now, nobody’s perfect and I’d be lying if I said I’ve successfully delivered on every customers’ expectation over the past fourteen years. But if you don’t want to damage your brand, you’ll need to make sure that when it comes to list building and customer acquisition, that you deliver on all your promises, be they delivered by web, text, or carrier pigeon.

Rich Brooks
FISH IS BACK!