Posts Tagged ‘Facebook’


What Do You Do When Social Media Doesn’t Work?

Wednesday, February 1st, 2012

Wet FloorWhat do you do if you’re active in social media but it’s not helping your small business?

Dear Rich,

I run a commercial cleaning business and I’ve been using social media for almost a year. I have been blogging three times a week, creating videos, and tweeting several times a day. We have a Facebook page that gets updated multiple times a day but has very few fans and only my employees and family members engage with it, and only when I threaten them! Even when we ran a contest with an iPad 2 as a prize we only got a handful of new likers.

We set up a Google+ page for our business, but almost no one has circled us, despite the fact that we’re putting out fresh content daily.

Most importantly, in looking at our traffic reports, almost no traffic comes from our social media activity, and none of our new clients mention social media when we ask how they found us.

What are we doing wrong? I feel like I’m banging my head against the wall.

–Confounded in Cornish

(more…)


12 Web Marketing Articles to Build Your Business

Tuesday, December 20th, 2011

flyte crew - 2011The best web marketing articles of 2011…that appeared on our website.

Which is still pretty good. Because you know, we don’t just publish any old crap.

Here’s the last 12 months of articles that appeared in your inboxes if you’re a subscriber to the flyte log, our award winning web marketing email newsletter.

Well, that’s that!

Have you signed up for the flyte log email newsletter yet? When you do, you get the following articles only available to subscribers:

  • 10 Questions to Ask Before Setting Up a Website
  • The 11 Biggest Mistakes Small Business Bloggers Make
  • 10 Questions to Ask Before Setting Up a Facebook Business Page
  • The 11 Commandments of Writing Web Copy for the Non-Copywriter

 May 2012 be your most prosperous year yet!

Rich Brooks
Internet Marketer


Amy Porterfield Shows You How to Grow Your Facebook Audience

Monday, November 21st, 2011

Amy PorterfieldAmy Porterfield shares how to grow and engage your Facebook fan base.

Rich Brooks: Today we are here with Amy Porterfield. She is a social media strategist and co-author of Facebook Marketing All-in-One for Dummies. Amy, thank you very much for being part of the interview today.

Amy Porterfield: Thanks for having me.

Rich Brooks: My pleasure. Now, I know you’re a Facebook expert and I know you love small businesses so let’s talk about small businesses on Facebook. In your experience, what are some of the top challenges that small businesses face on Facebook?

Amy Porterfield: When it comes to Facebook I continually hear two challenges from small businesses.  The first one is, “I need to grow my fan base but I don’t know how to attract quality fans.” The second one is, “I can’t get my fans to engage with me on my Page. I’m posting questions, interesting quotes and valuable information, but my fans are not responding to my posts.” So it usually comes down to wanting to grow a quality fan base and the struggle to get the conversation started on Facebook. (more…)


BrightBuilt: A Deep Energy Retrofit Spreads the Word on Facebook

Friday, October 21st, 2011

BrightBuilt on FacebookFacebook becomes a platform of sharing for this open-source collaborative of green building professionals rethinking sustainable building practices.

If you live in Maine you know that we have a lot of old buildings and a lot of cold winters. That doesn’t do much for our energy savings.

While new buildings tend to keep in the heat better, it’s not practical or sustainable to tear down all the old homes and buildings and replace them with new construction. Many non-profits make these old homes and buildings their operations, and the high heating costs cut into the services they can offer the community.

That’s the inspiration behind BrightBuilt, an open source collaborative of green building professionals designing sustainable solutions. To date, there have been two initiatives: BrightBuilt Barn and BrightBuilt Retrofit.

BrightBuilt Retrofit is a demonstration project with the goal of exploring the affordability and accessibility of deep energy retrofits in cold climates. Kaplan Thompson Architects of Portland, Maine is spearheading this effort to showcase innovation and sustainability at its best.

The target project is a 2,500 sf house owned by Community Partners, Inc. of Biddeford, ME. Project contractor, Warren Construction of Freeport, Maine will oversee the work which includes air sealing the building, adding insulated panels to the walls and roof and replacing and upgrading the existing windows.Taken together these efforts are project to reduce the energy consumption of the house by 80%.

flyte helped get the word out by redeveloping the Facebook presence, with a new landing page (seen above), and strategy around engaging the sustainable building community as well as other non-profits looking to bring down the high cost of heating oil in cold climates.

If you’re interested in sustainable building, deep energy retrofits, or non-profits, please head over to the BrightBuilt page on Facebook and give them a big thumbs up.

Rich Brooks
Baby, It’s Cold Outside


Should I Pay for Facebook Likes?

Thursday, September 29th, 2011

Facebook Likes for SaleIt’s not too hard to find companies that will pay people (or bots) to like your Facebook page. The question is: should you?

I was playing squash with my good friend Christopher today and in between games he told me there was one question he didn’t get answered at the Social Media FTW conference the other day: why wouldn’t you pay for Facebook likes?

It’s a valid question. Do a Google search or check out Fiverr and you’ll find plenty of companies and people willing to supply hundreds or thousands of likes to your page. If likes are the currency of Facebook, what’s the downside? How is it different than spending money on advertising to get people to like your page?

There are a number of reasons why I feel buying likes on Facebook is a bad idea.

  1. These likes have no ongoing value. The people who get paid to like your page are never going to be your customer. The fake accounts they use to like your account? Even less chance.
  2. Facebook looks at the fan to engagement ratio when evaluating your page. In short, imagine ABC Corp’s page has 500 fans and an average of 5 comments/update from fans. Meanwhile XYZ Co. has 1,000 fans, but it also has 5 comments for each update it posts. In this case, ABC looks like a more valuable, engaging page.
  3. Facebook is smarter than you. You don’t think it knows that people are paying for likes? I’m sure it’s got algorithms up the wazoo to look for suspicious liking. A sudden surge in likes, a lot of direct traffic to the page (as opposed to people clicking around Facebook and ending up on your page), and the same random group of people who like a hair salon in Topeka one moment and a pet store in Portland, Maine, the next. I wouldn’t be surprised if certain accounts have been tagged as “unlikes” because their liking is so spammy.
  4. It’s different than ad buys to direct people to your page. In the end, an ad can only entice people to visit your page, not to like it. You’re paying for the opportunity to grab their attention, not get a like.

What do you think? Would you buy likes?

Rich Brooks
We Get Likes The Old Fashion Way…We Beg for Them. (Like Us?)


The Efficient Social Media Marketer’s Time Management Toolbox

Tuesday, September 27th, 2011

Is social media marketing becoming a time suck for your small business? These time management tools will up your efficiency, increase your reach, and improve your ROI.

For a small business owner, monitoring, engaging in and contributing to social media marketing can eat up a lot of valuable time. (Just the required five hours of Photoshop time I spend every time I upload a new Facebook profile picture of myself severely cuts into my productivity.)

Here’s a list of social media time management tools to help you become more efficient with your marketing and get better results at the same time.

Nutshell Mail: TNutshellMailhis nimble little tool sends you email digests of all your online activity. You can see recent posts from your network on Facebook, Twitter, LinkedIn and more. See the activity on your Facebook business page. And perhaps my favorite bit: it shows you all of the people who recently started following you, and unfollowing you! (Not for the faint of heart or thin skinned.)

Tweetdeck: TweetDeck LogoWhile Nutshell is a god-send, and can keep you entirely off the social networks while you make take phone calls, write your proposals and pound your fourth cup of coffee of the day, sometimes you need to keep your finger on the pulse in a more “real time” fashion. For you, my friend, there’s TweetDeck.

Tweetdeck allows you to pull in not just tweets, but friends’ Facebook updates, LinkedIn updates and more. It’s also great for creating searches around keywords you’re targeting, like accountant, massage, or singing telegram.

Also, it allows you to immediately engage with your network, posting and responding to tweets in real time. In my office at work I have two monitors: one for “work” and one for Tweetdeck.

TweetDeck

An alternative to Tweetdeck is Hootsuite. One of the nice things about Hootsuite is that it runs within a browser window. Tweetdeck is a Adobe Air app, and I’ve noticed that when it’s running my laptop battery drains noticeably faster.

Ping.fm: Ping.fm LogoOnce you’re active on multiple platforms, creating the same update over and over again for each platform gets real old real fast. This is where Ping.fm comes in. This free service allows you to post once to Ping.fm and it will distribute your status update across all of your different networks, or any subsection of networks you choose.

Two caveats: Some platforms–Facebook in particular–diminish the importance of posts from 3rd party apps like Ping.fm. If getting into your fans’ newsfeed is critical to your success, you may need to balance automation with the few extra moments it takes to copy and paste your message directly to your wall or profile.

The second issue is that updating Twitter several times a day (or even the hour) may be the norm, but not so much at LinkedIn. Save Ping.fm and similar services for when you have a message that all of your networks may be interested in.

Ping.fm Update

RSS IconRSS: Short for Real Simple Syndication, this is a standard feature on all blogs. Although RSS readers never became more than a niche tool, RSS makes it easy for people to subscribe to your content, so that one quality piece of content can appear in multiple places, reach a wider audience, and improve your ROI.

NetworkedBlogs, a free Facebook app, will read your RSS feed and publish your most recent blog automatically to your wall. LinkedIn can read your RSS feed and publish the same post to your profile. Tools like Feedburner, AWeber, and a host of other services offer RSS to Email, turning your most recent posts automatically into an email newsletter.

There are also tools that automatically update your Twitter feed (although this can sometimes be a turnoff if your only tweets are recent blog posts.) And, of course, millions of people use RSS readers to subscribe to multiple blogs at once, so they can quickly scan updates and emerging trends in their industry.

RSS Reader

Each one of the boxes in the image above is a blog, showing the titles of the three most recent posts. Clicking the title takes you to the blog post, clicking the + allows you to read the blog post from right within this window. Pretty efficient way of keeping tabs on your industry, your customers’ industries, and your competition.

Google Alerts: Speaking of keeping tabs on your industry, nothing beats Google Alerts. You can choose a targeted keyword (“stamp collection” or “HR”), your industry, your competitors’ names or your own. I have alerts both on Rich Brooks and flyte. It’s not because I’m a megalomaniac.

OK, it’s not just because I’m a megalomaniac.

These alerts have tipped me off to people talking about me and my company on different websites and blogs, and have also shown me a number of times when people have used an article without permission.

Zombie Alert

This alert provides fodder for the new blog we started for our Zombie Ipsum site.

TubeMogul: TubeMogul LogoThis site is like the Ping.fm for online video. Post your video to TubeMogul and it will distribute your video to multiple video sharing websites.

What’s even better, is it will tell you how many views you have across different platforms. While there’s a pay model, the basic tools are free.

If you’re serious about YouTube marketing, I’d recommend not using TubeMogul to upload to YouTube. There seems to be some evidence that this counts against your YouTube visibility in their algorithm. Although I haven’t seen this myself, I’d err on the side of caution, as YouTube serves up an outright majority of online video.

TubeMogul Report

A Word Of Caution

Tools for social media automation should be used with restraint. As mentioned above, certain platforms frown on 3rd party apps. There’s also the potential problem that if you’re automating tweets and updates, and a prospective client responds but you’re not there to hear it, it can damage your brand.

These efficiency tools are powerful, but they’re not right for every job.

Now it’s your turn: what tools do you use to improve your efficiency and manage your time with social media?

Rich Brooks
Web Marketing for Small Business

P.S. I was reached out to by Visa Small Business to write a blog post. Follow @VisaSmallBiz and discover more at http://visa.com/business.


Facebook Changes Everything…Again

Friday, September 23rd, 2011

Here’s a rundown of recent stories on the changes happening at Facebook, and what they mean to your business and your free time.

Still coming down off the high of the 3rd annual Social Media FTW Fall Conference (#ftw2011), and I’m taking a day off. But it’s hard to spend any time on the Internet this morning without running into chatter about the changes going on at Facebook.

Quite honestly, I haven’t had a chance to digest it all myself, but if you want to dig into some of the stories, here are a few of my favorites this morning:

Facebook Changes Again: Everything You Need to Know: An overview of the changes Facebook has rolled out. Long story short, Facebook wants to become Scrapbook, creating a digital timeline of your life. Cool, but super creepy because you know they want to sell all that information to marketers. Damn, evil marketers. In other attacks on your privacy, an app only has to get permission from you once to share your information, not each time. That’s going to cause some embarrassing moments for sure.

How to Enable the New Facebook Timeline Now: Don’t want to wait for your Facebook overlords to capture every moment of your life so they can sell ads next to it? This step-by-step tutorial is for you.

What Facebook’s Changes Mean for Marketers: If you’re using Facebook to connect with your customers, then you’re a marketer. Best read this article to learn about the new challenges ahead of you. Takeaway: it’s going to be more difficult to stay in front of your customers, and you better be ready to put out some kick-ass content to keep them engaged. (Nice quote from #ftw2011 presenter Jenna Lebel.)

Does Facebook Really Care About You? Thoughtful piece reminding us that we are not Facebook’s customers, but rather their product. Since we don’t pay for Facebook, their real customers are the people who are paying to get in front of us. (Which is weird, because of course Facebook just made it more difficult to get in front of our customers. At least for free.)

What’s your takeaway? Are you happy or upset with the changes Facebook rolled out?

Rich Brooks
Find Us on Facebook


Why Can’t I Post to my Facebook Page as Myself?

Thursday, September 1st, 2011

Facebook now allows you to post and comment on your business page as yourself. But what happens if you can’t?

Dear Rich,

I’ve watched your video on how to post to your Facebook page as yourself. I followed your directions exactly, but I’m still unable to comment on anything on my page as myself…it always defaults to my business. PLEASE HELP!!!

–Frustrated in Farmington

Dear Frustrated,

I feel your pain.

I recently realized that although I could post on the flyte new media page on Facebook (like us!) as myself, when I tried to do so for another page I administer–Social Media FTW–I was forced to post and comment as the event.

Because of this discrepancy I decided to dig a little deeper and I found out what the problem was. Hopefully this will help you as well.

So, if you’ve been struggling with commenting on your Facebook business page as yourself, be sure to check your page settings and make sure they’re configured correctly as this could be the ticket.

flyte new media
Er, I mean Rich Brooks


Facebook’s Dirty Little Secret

Wednesday, July 6th, 2011

EdgeRank FormulaWhile everyone and their mother knows that you need to have a Facebook page for your business, here’s a dirty little secret people don’t talk about: even your fans don’t return to your Facebook page.

It’s true: the last time people visit a Facebook page is when they like it. Most of us never return to a Facebook page without some sort of prodding.

So what’s a business to do?

The goal is to get into people’s News Feed. You know, the recent updates you see from your friends and pages you’ve liked once you’ve logged into Facebook.

So how do you get into someone’s News Feed?

Well, that’s where this funky little thing called EdgeRank comes in. Edgerank is Facebook’s algorithm about which updates get posted to your News Feed, and which ones are buried under the “Most Recent” link where few people think to look.

Understand the EdgeRank algorithm, crack the Facebook code, and you’ll know how to increase your chances to be shown in your fans’ News Feed. Once you’re in the News Feed people can see your updates, comment on them, like them, and follow your links. This in turn helps your updates reach more people for a virtuous cycle.

Where can I learn more? I’m hungry for more!

For more on how EdgeRank works, what type of updates and behavior will increase your EdgeRank, and how to conquer the world, you need to check out this month’s flyte log article, What Is Facebook EdgeRank and Why Is It Critical To Your Business?

Rich Brooks
As Seen On Facebook


Social Media Marketing Workshops in Maine

Friday, April 22nd, 2011

flyte school: social media seminarsWhether you’re just getting started with social media marketing or looking to take your social media to the next level, we’ve got a great half-day workshop that’s just right for you, and right here in Maine.

Both of these events have very limited seating! Don’t get shut out! Early bird tickets are still available.

Social Media Marketing for Beginners – 6/14/2011

(Learn more and register)

This 1/2 day workshop is for businesses, non-profits and individuals who don’t have a social media presence, or are just getting started with social media, or just don’t know what to do with the social media they already have in place. A good portion of the seminar will be in how to set up your accounts the right way, how to find and network with people online, and how to avoid classic mistakes in social media.

Who Should Attend?

Any business owners, marketers, PR professionals or non-profiteers who feel like their being left behind when it comes to social media.

What Will You Learn?

  • How to setup your Facebook profile and business page and get people to “like” you
  • How to manage your privacy on Facebook and other platforms
  • How to get started with Twitter and use it to drive traffic to your website or business
  • How to build your LinkedIn network so that you can build your business
  • How to blog for search engine visibility
  • How to use videos to increase your online visibility
  • Time management and social media

Is It Worth It?

Oh, yes. In fact, we’re so sure it will help your business we offer a 100% money back guarantee for all attendees.

Is It Too Basic For Me?

If you’re concerned that you’re a little advanced for this seminar, be sure to check out our Advanced Social Media Marketing seminar on 6/28!

Date: Tuesday, 6/14/2011

Time: 1pm – 5pm

Place: Portland Public Library, Portland, ME (directions)

Cost: $35 early bird tickets, $45 angry bird tickets

Advanced Social Media Marketing – 6/28/2011
(Learn more and register)

What to Expect:

This 1/2 day presentation is for businesses, non-profits and individuals who are active in social media (you blog, or tweet, or have a Facebook business page) but are looking to take things to the next level. You’re looking for advanced tools, tips and techniques to make your investment in social media pay off.

Who Should Attend?

Any business owners, marketers, PR professionals or non-profiteers who realize that social media is going to continue to be a big part of their marketing and communications.

What Will You Learn?

  • How to get more people to “like” your Facebook business page
  • How to maximize your Facebook experience with events, ads and networking
  • How to create an irresistable profile on LinkedIn with video, blogs and more
  • How to use Twitter to find and follow local people, industry leaders and anyone else you need to network with
  • How to use a blog to dominate Google and other search engines
  • How to encourage comments and shares on your blog
  • How to measure your social media activity and improve your ROI

Is It Worth It?

Oh, yes. In fact, we’re so sure it will help your business we offer a 100% money back guarantee for all attendees.

Is It Too Advanced For Me?

If you’re concerned that you’re not quite ready for this seminar, be sure to check out our Social Media Marketing for Beginners seminar on 6/14!

Date: Tuesday, 6/28/2011

Time: 1pm – 5pm

Place: Portland Public Library, Portland, ME (directions)

Cost: $35 early bird tickets, $45 angry bird tickets

Rich Brooks
Never Met a Mic I Didn’t Like