Posts Tagged ‘Facebook ads’


How to Measure Facebook Ads ROI | Facebook Conversion Tracking

Thursday, February 14th, 2013

Social Media ROI: Facebook’s new conversion tracking allows small businesses to really track the ROI of their Facebook Ad spend.

Facebook has created a new way to measure your ad performance and it’s really quite simple.

By generating what Facebook calls a “pixel”–which is really just a snippit of code–and adding it to a landing page on your website you can track leads, registrations, checkouts, page views and more.

Ever used Google Analytics Goals for conversion tracking? Well, this works really quite similarly. You want to make sure that you add the code to a confirmation page; this way you can track folks who went through the entire purchase or registration process.

How to setup Conversion Tracking in Facebook:

First you must visit your ads manager or power editor (Note you can only use power editor in Chrome) and select “Conversion Tracking”.

If it’s your first time here you will need to accept the terms of service. You then want to name your pixel. Make sure that you give each conversion pixel a distinct name so you know exactly which ad campaign and web page you are tracking.

Once you name your pixel and select the proper category, click “Create pixel.”

Facebook will then generate a tracking code for you to add to the header or your landing page. If you do not know how to do this yourself you may need to ask your web developer for help adding the code. Below is an example of what the code will look like. 

Next step is to check the conversion tracking dashboard to make sure that the code has been properly installed. If it is installed correctly it should say “Active” under pixel status. It will say inactive until it is added to the page.

Time to create your ad campaign.

How to Create Your Facebook Ad Campaign with Conversion Tracking:

To set up your ad campaign that goes along with your tracking pixel you must visit your Ads Manager or Power Editor.

In Ads Manager:

  1. Create or edit an existing ad
  2. In the “Campaign, Pricing and Schedule” section check “Track conversions on my website for this ad”
  3. Select the corresponding pixel you created

In Power Editor:

  1. Create a new ad or edit an existing ad
  2. In the Creative section check “Track conversions on my website for this ad”
  3. Select the corresponding pixel

Caveat: Your ad destination must point folks off of Facebook or you will not have the option to select conversion tracking.

The downside to this? You can’t run page post ads with video.

In order to run a video ad on Facebook the video must also be hosted on Facebook. See the problem?

For example, we have a Twitter for Business webinar coming up and we have set up a video ad on Facebook that we would like to use to drive folks to the webinar registration page. I can set up a tracking code for the ad and place it on the “Thanks for Registering” page to track how many folks registered for the event via our video ad (or at least that’s what I would’ve liked to do). However, since it’s a video on Facebook I am not given the conversion tracking option. Therefore, I would need to use a regular ad and drive folks off the site to our website’s webinar description page.

What’s better than being able to track your Facebook ad ROI? You can finally prove to your boss that Facebook Ads DO work!

Visit Facebook’s Conversion Tracking Help page to learn more about it.

Have you started using conversion tracking on your Facebook ads? Are your results surprising?

 

By Joan Woodbrey Crocker
“That was easy!”


Want to Grow your Facebook Fans Fast for Pennies? Here’s How!

Wednesday, October 10th, 2012

Is your goal to get more fans for your Facebook page? Follow these 5 Simple steps.

To get more likes quickly for your business page, target the friends of your fans with Facebook ads.

If someone sees that their friend likes your page, they are MORE likely to click the like button and like your page. The social proof is in the pudding, if you know what I mean. 

Below are five tips that will help you create an ad that will build the right audience, not just acquire likes. You want to build a following that will lead to a product or service being purchased. Meaning, you don’t want just any audience, you want to build an audience that is valuable to you.

Creating a powerful, effective ad is ALL about targeting. So, you need to target friends of fans, but you also need to make sure that those friends are interested in what you have to offer. Here’s how you do it:

 

1. Create a new Ad for your Facebook page. (Follow these steps)

  • Choose the destination (Your Page)
  • Choose “See Advanced Options”; this will allow you to do CPC (cost per click) pricing
  • Create a new Ad about your page
  • Once finished, make sure you check off “Show Stories about - People liking your page”
  • Choose your targeting 

2. Target Precise Interests

Start by targeting your audience by location, age and gender.

Next you want to use “Precise Interests” targeting.

When folks fill out the “About” section on their personal profiles, they type in all sorts of interests into specific categories, such as: favorite music, books, movies, TV shows, athletes, sports teams, favorite sports, activities, interests, inspirational people and specific Facebook pages. All of this can be used for Facebook ads targeting, and specifically in Precise interests targeting.

Facebook has provided advertisers with amazing targeting options. When typing in precise interests think about what your audience is interested in, think sports teams, publications, affiliations, businesses, TV shows, celebrities, causes, activities, movies, etc. What does your typical audience like? You need to know your audience so you can target it.

For example, if you are selling a gourmet food product, you may want to target folks who have said they like Saveur Magazine, the Food Network, Giada De Laurentis, Top Chef, and local restaurants. 

When typing in precise interests you’ll notice that several different formats of the same word or phrase pop up, make sure you select them all.

 

3. Target Broad Categories

Once you’ve selected all your precise interests it’s time to move on to Broad Category targeting. Facebook recently changed their targeting options so you can use both precise targeting and broad categories at the same time.

In the past, broad category targeting wasn’t very useful. Broad categories are created by Facebook and they are pulled together from terms folks have used on timeline. Why didn’t this work so well? Well, they were too broad. For instance, if you wanted to target “Luxury Goods” did that mean you were targeting folks interested in high end cars or jewelry? So, it wasn’t so helpful to use by itself. 

However, now that you can use both targeting options you can be more specific. 

So, sticking with the gourmet food product example, you will want to go through the broad categories and select anything that fits your audience. For instance you could select cooking, food & dining, and any other categories that might make sense. 

 

4. Connections

Make sure that you check off “Only people not connected to (your page).” This way you are not spending money on clicks from folks who have already liked your page. Advertising directly to your likers has its time and place but this isn’t it. 

Then you want to target people whose friends are connected to… (type your page in here.) This is how we make sure that your ad is being seen by friends and connections of those that have already liked your page. 

5. Campaign and Budget

  • Name your ad campaign and determine your budget
  • Choose optimize for clicks
  • Manually set a value for clicks

At this point, your ad should be narrowly targeted, which that drives down the suggested bid per click. You will want to bid toward the high end or just above the suggested bid. If you have any questions on how bidding works check out our recent blog post on Facebook bidding.

Here’s an example…

Recently, we were working with a client to increase their fan base. By targeting the right audience as described above, and giving the ads the extra bonus of social proof, we achieved a CTR of .57% (.27% is considered great!), lowered the suggested bid and therefore the CPC to less than $0.22/click and acquired new likes for less than $0.26/like.

What does that mean?

It means we’ve been able to increase their Facebook fans rapidly with a small budget. And who wouldn’t want that? ;)

Ready to try this out? Let us know if you have any questions in the comments section and be sure to share your results!

By Joan Woodbrey Crocker
Facebook  Marketing Specialist

Addendum: Shortly after posting this blog, I sent out an email to our blog subscribers. I let them know that I had attended a Search Marketing conference last week, called SMX East. At the conference I learned great new tips and tricks when it came to Advertising on Facebook, the above being one of them. Shortly after the email went out, I received this email from a client… So it MUST be working!!


How to Add Multiple Facebook Ads Managers

Monday, July 30th, 2012

Can I Have Multiple Admins For My Facebook Advertising Account?

Facebook advertising is a great way to build your Facebook fan base, increase engagement, promote an event and/or sell products and services. In order to take advantage of Facebook ads first you need to set up an account.

Here’s where it gets tricky. You must set up your Facebook advertising account under your personal profile. Which begs the question, how can I grant others permission to manage my Facebook ads or to view the reports without giving them access to my personal profile? This is a valid concern.

The truth is, monitoring your Facebook ads doesn’t have to be a one man job. Nor does it mean giving away all your privacy! You can give your partner, coworker, friend or client access to your Facebook Ads manager without giving them access to your personal profile. Here’s how…

1.  Click on Ads Manager in the left column of your Facebook home page.

2.  Once in your Ads Manager click on ‘settings’

3.  You will then be prompted to re enter your password. Then click continue.

4.  Scroll down the page to the ‘Permissions’ section

5.  Here you will see a button called ‘Add a User’

6.  Once you’ve clicked to add a user you will see a pop up where you can start typing in the person’s name that you want to add. Here is where you will also decide what that admins level of access to the Facebook Ads Manager is going to be. In the image below you can see that you have the options of adding them as a general user or a reports only user.

7.  So, what is the difference between an admin, a general user and a reports only user?

      • Admins: There can only be one admin per Facebook Ad account. This is the person who’s personal profile is being used, or the owner. They are the only one that can manage other users and their access levels, as well as add and remove credit cards for billing and export ad reports.
      • General User: General users can create, edit and delete ads and ad campaigns and see but not change billing. They can also access reports.
      • Reports only: These users can access all reports

Facebook has an awesome video that explains step by step how to set up an admin, as well as what permissions each type of user has. You can also visit the Facebook Help page for more info regarding Advertising. Or, post your question here in the comments section!

Are you currently using multiple admins for your Facebook ads?

Joan Woodbrey Crocker
Facebook Ads Administrator

 

Photo Credit: Bob Phillip from the Chive


Facebook Offers are Here! Facebook Free Offers for Business Pages

Friday, May 4th, 2012

We speculated a while back that Facebook may be rolling out Offers to all business pages and as of today it looks like Facebook offers are here! Offers are really Facebook’s way of taking advantage of the coupon craze. The set up of offers is super easy to use. Below is the tour from Facebook on how to use Facebook offers.

So, first off you find offers right in the same bar that you create all your other status updates. Circled below…

After you click on the “offer, event +” button you will get a drop down of options. Choose “Offer.”

 

They you will want to choose a great image. Make sure that you use an image that will stand out. You want it to fit well in the space provided, be bright and interesting. If you the offer is for a specific product the image should be of that product, if it’s for a particular service, it should be related to the service.

 

Like with any ad that you would create you want to make sure that you have a very clear, concise and clever headline that will draw your audiences attention.

 

Next fill in some of the offers details. When does the deal end? Is there an expiration date on the coupon? Etc.

Then share with your coworkers etc. so everyone knows about the offer.

When folks redeem your offer it’s very easy. They will see the offer in their news feed be able to click to redeem and then it will be sent directly to their email that is attached to their Facebook account. To learn more about how offers work, check out our blogpost “Facebook Offers Coming Soon! Facebook Marketing.”

 

Joan Woodbrey Crocker
Anyone seen a good deal?


10 Tips for A Successful Facebook Ad Campaign | Facebook Ads

Thursday, January 12th, 2012

Trying and Succeeding

So, my friend Megan and I had lunch together today. She was telling me all about her new Facebook Ad Campaigns that she is running for her Facebook Business Pages. She’s had a lot of success lately so we were comparing notes on some of our processes and tricks. Below is a compilation of some of her tips and some of my own…

1. Have a goal: If you are going to start a Facebook Ad campaign you better know what you are trying to accomplish. Is it more likes? Brand awareness? Event registrations? Sales? What is your goal for the ad? This answer is going to determine what type of Facebook Ad Campaign you are going to run. For instance if it’s to get more likes or to build awareness you might want to just use the traditional marketplace ad, however if it’s an event you may want to promote you could do a sponsored story and promote a page post highlighting it.  Having a goal also gives you the ability to measure your success later on.

2. Testing: Many people create one version of an ad, pick one target, select their bid and just run the ad continuously. This is not best practice for running a successful Facebook ad campaign and can end up costing you quite a bit of money while providing mediocre results. Here are a few testing tips:

  • Images: Test different images on the same ad and see if one gets more action than the others
  • Verbiage: Once you’ve seen what image performs best, test out the language you use in your ad
  • Target: Test the different targets using the same ads how are these working
  • Ad Type Choice: Test the different types of ads offered by Facebook (standard market place ads, sponsored story ads, like ads, post ads, check in ads etc.)
  • Targeting Your Audience: Create different ads for your different audiences, don’t lump all into one, sometimes a bigger audience isn’t better when it comes to Facebook ads

3. Landing Pages: Create landing pages that make sense. If you are advertising a coupon, bring your audience to a coupon page, if you are trying to get people to like your page bring them to your welcome page, if you are advertising an event bring them to an event page or landing page that promotes it. You get the picture; just make sure that your target makes sense for the person clicking on the ad.

4. Update Your Wall: Make sure that you are still consistently engaging your audience on your page, asking questions, posting video, posting photos, bringing in your blog posts, and offering valuable content. This makes the page look lived in, interesting and inviting for the newbie arriving on your wall.

5. Ad Copy: Don’t feel compelled to use all 135 characters available to you. Sometimes a short sentence does a better job of generating interest and attracting an audience.

6. Photos: We mentioned selecting different photos above for testing, but it’s important to state again, a great image can change the whole look, feel and meaning of your ad. Make sure that your image is attracting the audience that you want.

7. Play In Their Sandbox: Don’t create Facebook Ads that take your audience off of Facebook. Now I know that there is some differing opinions on this, but in my experience, when you lead someone off Facebook you risk the chance of that user becoming cranky. People who are on Facebook want to stay on Facebook. So, lead them to a landing page on Facebook talking about your product or service, have an ecommerce page on Facebook, offer them a downloadable coupon on Facebook, or have them like your page. Not only does this keep them in the place they want to be it also allows you the opportunity to gain the like, which means you now have the ability to market to them in the future, not just that one ad click.

8. Know Your Audience: Facebook has some amazing targeting abilities but it’s up to you first to know who your audience is. What they are interested in? Where they are located? What age range they are? etc.

9. Create Audience Specific Ads: Once you know whom your audience is you should segment them out. For instance, you may have one product that you sell to a wide range of demographics. Say you are selling an anti-aging skin care product, your message to a 25 year old woman is going to be much different than the message you would deliver to a 65 year old woman. And, how you sell a weight loss or fitness program to members of the opposite sex will be much different. Create demographic specific ads, and test different ads within that space as well.

10. Measure. This is the most important part. This is how you see if your Facebook Ad Campaign is successful or not. This is how you see which ad is performing better than the other. This is how you know if your targeting is correct, and so on. This may take some time and effort on your part, but it’s worth it in order to create more successful ads campaigns.

BONUS Tip: A recent study by Neilson said that Facebook ads get stale faster than traditional ads. Your audience is sick of the same ad after 2 – 5 days, so keep a close eye on how your ads are performing so they don’t get stale.

Joan Woodbrey Crocker
Fan of Facebook Advertising

Image By: AnnieGreenSprings


What Not To Do with Your Facebook Ad

Wednesday, November 23rd, 2011

I love Facebook Ads, in fact I think that they offer amazing opportunities for those with smaller budgets to get in front of the right audience.  With that said, if you are going to create an ad, you should take the time to make sure it’s going to be an effective one.

Take for instance this ad I saw yesterday on my wall for a pillow.

I loved the pillows so I actually clicked on the ad.  However, it takes me to a web page off Facebook.  Which is fine, because I expected that from the ad showing the url, however, it doesn’t bring me to the pillows at all.  It brings me to a pop up window that asks me to sing up for membership.

Now, because it didn’t lead me to what I wanted and I didn’t want to sign up for membership, I left the site immediately.  Which means, the advertiser was charged for my click, but I didn’t not make a purchase or become a member, which were probably two of their goals for the ad. DON’T run an ad like this!

Next ad… And this one is much better I admit, because it actually brings you to the image of what they are advertising for and a very quick form to fill out to purchase the item.

However, rather than bringing me off page to their website, they should have an ability to purchase from their Facebook page, keeping me where I want to be and possibly gaining a “Like” from me, so I see more of their updates for FREE!

And, the last Ad is a great example of what to do with your Facebook Ads. 

This ad keeps me on Facebook, asks me to “Like” the page which encourages further interaction/engagement down the road, tells me a friend of mine likes it and lets me know what I can expect to get from liking the Facebook page.

Now, not all Facebook ads HAVE to point back to a Facebook page.  However, in my experience the ones that do see better results.

So, how should you set up your Facebook ad?

- Don’t point them to external pages off of Facebook (keep your audience where they want to be)
- Don’t mislead if you are showing them an image that you are selling, lead them to that page
- Do ask for a like (you want your dollar to go further than that one click)
- Do have an eCommerce landing page on your Facebook page
- Do tell them what they will receive or can expect for becoming a fan
- Keep it social, people are more likely to “Like” a page a fan likes

So, get out there and create GOOD ads.  Good Luck!

Joan Woodbrey Crocker
Facebook Advertiser


The Ultimate Guide to Facebook Ads: From Setup to Measurement

Monday, July 26th, 2010

Can you answer “Yes” to any one of these questions?

  • Do you have a presence on Facebook already, but want more “likes” on your page?
  • Do you have a presence on Facebook already, but want to drive more traffic to your website?
  • Do you have a new fan page that needs to build up fans (or “likes”)?

Then Facebook ads are right for you. Facebook ads are inexpensive, intuitive, and, when done the right way, have the ability to drive a ton of traffic.

In the past week, I’ve gone step-by-step through creating Facebook ads. They’re all linked here…so get ‘em while they’re hot.

  1. Create ad: Create and Target
  2. Create ad: Bidding and Review
  3. Measuring and Reporting
  4. Measuring Conversions
  5. Making sense of the data

Nicki Hicks
Like flyte on Facebook