Posts Tagged ‘small business’
Wednesday, July 6th, 2011
While everyone and their mother knows that you need to have a Facebook page for your business, here’s a dirty little secret people don’t talk about: even your fans don’t return to your Facebook page.
It’s true: the last time people visit a Facebook page is when they like it. Most of us never return to a Facebook page without some sort of prodding.
So what’s a business to do?
The goal is to get into people’s News Feed. You know, the recent updates you see from your friends and pages you’ve liked once you’ve logged into Facebook.
So how do you get into someone’s News Feed?
Well, that’s where this funky little thing called EdgeRank comes in. Edgerank is Facebook’s algorithm about which updates get posted to your News Feed, and which ones are buried under the “Most Recent” link where few people think to look.
Understand the EdgeRank algorithm, crack the Facebook code, and you’ll know how to increase your chances to be shown in your fans’ News Feed. Once you’re in the News Feed people can see your updates, comment on them, like them, and follow your links. This in turn helps your updates reach more people for a virtuous cycle.
Where can I learn more? I’m hungry for more!
For more on how EdgeRank works, what type of updates and behavior will increase your EdgeRank, and how to conquer the world, you need to check out this month’s flyte log article, What Is Facebook EdgeRank and Why Is It Critical To Your Business?
Rich Brooks
As Seen On Facebook
Tags: business page, edgerank, Facebook, Facebook Marketing, small business, Social Media Marketing
Posted in Social Media | 4 Comments »
Monday, June 20th, 2011
Online video–and especially YouTube–is critical to your online marketing and increasing your overall visibility. Julie Perry tells how.
For the highlights of this article be sure to check out How to Make YouTube Part of Your Social Media Marketing at FastCompany.com.
Rich: Hi, this is Rich Brooks, and I have on the phone with me today Julie Perry. She is the social media director at BLASTmedia, which is a PR and social media firm.
I was lucky enough to see her present at BlogWorld in New York on “Killer YouTube Tactics,” and it was a packed room with standing room only. It was an amazing, phenomenal amount of information – so much information that my hands cramped up. I couldn’t finish taking notes, so I asked Julie if she would get on the line with me today and we could talk a little bit about some of the YouTube tactics that she talked about at the show.
Julie, thank you very much for your time today.
Julie: Thank you for interviewing me. I’m excited.
Rich: You’re a huge fan of YouTube. Tell us, why should businesses and organizations be paying attention to YouTube?
Julie: Well, it’s interesting being in social media, and when I start talking to a potential client, the first words out of their mouth are always “Twitter” and “Facebook.” They’ll say, “We’ve heard we need to be there. We heard this is a place where we need to be.”
I’ll end up bringing YouTube into the conversation, and the first thing I hear back is, “Well, you know, my kid is on there all the time. I know the kind of content on there. We don’t really want to be associated with that. It’s not really a professional site.” They worry about the image that it’s going to portray. So I will begin to list for them a lot of the benefits that I see—really what I call “the power of YouTube” for marketing purposes—and their eyes pop out of their head. They just can’t believe it.
(more…)
Tags: Julie Perry, Online Video, small business, social video marketing, YouTube, YouTube channels, YouTube marketing
Posted in Social Media, Uncategorized, Web Marketing | 8 Comments »
Wednesday, March 9th, 2011
QR codes are fast becoming a powerful force in marketing, acting as a connector between the physical world and the web. People see a QR code, scan it, and are suddenly engaged in your message (when you do it right.)
There are plenty of creative ideas for how businesses, non-profits and municipalities can use QR codes to market and communicate themselves better to their stakeholders. Here are 50 that I came up with or stumbled upon.
- QR Codes on bus stops, train stations and subway stations: A quick scan would give you realtime information on when the next bus, train or subway would arrive.
- Posted next to paintings and sculptures at museums. Great for visitors who want to learn more about the artist, the time period, and the reaction to the photo. Could also include links to other work by the artist, related artists, and even the ability to buy the image on a mug or poster at the museum shop.
- As part of a personalized direct mail piece. Each QR code can go to a PURL (personalized URL (Uniform Resource Locator)).
- On historical sites and on walking trails. Sure, a plaque is fine for grandma, but I’d like to delve deeper, whether with a wikipedia entry, or an video of a local historian explaining the significance of the site.
- At video kiosks. QR codes can appear as people interact with your kiosk, whether it’s at the mall or your place of business.
- On For Sale signs. Whether residential or commercial, for sale signs could include codes that had all the information a sell sheet includes, plus video walkthroughs.
- Email newsletter signups. Build your subscriber base by having quick links to an email signup box.
- E-learning. Have your QR code generate an email that starts an autoresponder, sending daily emails filled with lessons and related information.
- Next to packaged food in groceries. Give shoppers quick access to recipes that include the ingredients they see on the shelf.
- In a jigsaw puzzle. This would create some real engagement as the user would have to put together the puzzle before scanning the image.
- On produce. You could include information about the farm, organic vs. conventional growing, best by dates, etc.
- Buying coffee (or anything else.)Like Starbucks does.
- On bottles of wine. It would be nice to be able to get info about the vineyard, and maybe buy a case of that bottle I enjoyed at the restaurant.
- On tags for sustainable clothes. Is that piece of clothing really sustainable? Let’s quickly scan and see it’s story.
- For conference signage. Next to the name of the upcoming sessions in each room would be the QR code so you could get the full description, speaker bios, and see if there’s any room left.
- On conference name tags. SXSW has been doing this for at least a year or two. Why trade business cards when you can just scan them. Now, don’t you feel all TSA?
- Written in calamari ink on diners’ plates. You can’t make this stuff up.
- On jewelry. Examples abound.
- As part of interactive maps. Check out this example from Town Graphics.
- At the bottom of all newspaper and magazine articles. Then you could quickly get to the online version and see the comments that other readers had left.
- On liquor bottles. Linked to drink recipes; this would be especially good for new drinks you’re bringing to market.
- On building permits. New York City is already doing this.
- On the fliers that you find under your windshield wipers at the mall. One example might be an offer for a car wash; the URL would give you the discount code and directions to the car wash offering the deal.
- On the safety bar ads on ski mountain chair lifts. These days, everyone on the mountain seems to have a smart phone, and they’re going to be a captive audience for 5 – 10 minutes, sitting on that chair going up the mountain.
- Inside elevators. If I ran a dry cleaning service or something else that helped busy executives out I’d advertise inside elevators in tall buildings. Other good options might include flowers (for spouses left at home with the kids), discounts on take out food, etc.
- In bar bathrooms. I often see Home Runners and cab companies advertising above the urinals in bars. (Hey, what can I say? I frequent classy places.) Why not make it easier for patrons to get a safe ride home, rather than drunk dial a wrong number?
- Within a video game console to share avatars. Nintendo is already doing just that.
- To get more people to sign a petition. Like the one for cleaning up the BP mess.
- At bars, clubs and anywhere else music is playing. Sure, Shazam is a great tool for finding music, and often you can even buy the track you discovered at iTunes or Amazon. But in a loud club you may not be able to suss out the song. If a QR code appeared above the DJ’s head, you could quickly scan the code and purchase that new song.
- On the backs of tractor trailers. Because “How’s My Driving?” with an 800 number is so last decade.
- On wedding invitations instead of RSVP cards. Scan a QR, save a tree. And a stamp.
- As a temporary tattoo. Link it to your Facebook profile or Twitter account.
- On a laminated card for trade shows. Instead of dropping a business card in a fish bowl. Booths win because they’ll get all the pertinent info, and the event could give away prizes to the people who get scanned the most.
- To encourage community feedback. The library in Groton, CT, does just that.
- As wallpaper. Well, it’s better than the wallpaper in our bathroom when we moved in to our house.
- On the bottom of flip flops. The imprint they make on the beach…until the tide comes in.
- On coffee cups from your local coffee shop. Plenty of advertising opportunities here.
- On posters linking to free books. 1st Bank is giving away free copies…of these out-of-copyrighted classics. They also have other boards that link to free sudoku.
- On a ball field. Have you seen what the groundskeepers can mow into the outfield these days? They’re artists!
- On a human billboard. Think “Eat at Joes.”
- As wrapping paper. One company is already customizing this with unique videos attached to QR codes.
- On trade show booths. Scan a picture, (be entered to) win a free iPod.
- On recipes in magazines. Quick link to videos, reviews and feedback at the website.
- For self-guided tours at factories. Scan a code, learn what that dohickey does.
- Posted on car windows in dealerships. Perfect for after-hour shoppers.
- Scratch and Win cards. It’s not enough to have them scratch off the card, make them scan that card to see if they’ve won.
- On movie posters. QR code takes them to a preview of the movie.
- On cocktail napkins. The code could take networkers to the sponsor’s site, the beverage’s site, or some networking site with photos, so you can connect with people after the event.
- In TV ads to make them interactive. Here’s an exampe from AXA.
- Business cards. ‘Nuff said.
I’m sure this is just the beginning. If you’ve got a great idea for a QR code for marketing or communications, or if you’ve seen something in the wild, please feel free to share it below.
Some resources used for this list:
Rich Brooks
50 is a lot
Photo credit: CogDogBlog
Tags: marketing, mobile, mobile marketing, qr code, qr codes, small biz, small business
Posted in Entrepreneur & Small Business, Web Marketing | 39 Comments »
Tuesday, February 1st, 2011
“What do your website visitors want to accomplish?” is a question I ask almost every business owner as part of some initial information gathering during our meetings.
- “They want to learn more about my products.”
- “They want to see what I have to offer.”
- “They want to learn about my company.”
Wrong, wrong and wrong.
The goal of your website visitor is not to help you out, but to help themselves out. Learning more about your products or services is only a byproduct of their need to accomplish a goal, overcome an obstacle or fulfill a need.
Seeing what you have to offer comes only after they’ve been directed to your site by a search engine that’s already visited your site and (hopefully) returned relevant results. And nobody but people looking for a job or a new customer care anything about your business.
As you ask yourself the question, “what do visitors to my website want to accomplish?” put down the mirror and pick up a pair of their shoes. This isn’t about you…your website isn’t about you. It’s about getting into the head of your website visitor and understanding their problems.
By doing that, you can better understand what their goals are at your website, and build your site around that. Create paths that help your visitors get to where they need to go as efficiently as possible. Those paths become your most effective sales funnels.
If you don’t truly understand the goals of your website visitors you can’t provide the answer they seek, and they’ll look elsewhere.
Rich Brooks
Those Aren’t My Sneakers
Photo Credit: Pink Sherbert Photography
Tags: sales funnel, small business, UI, website
Posted in Web Copywriting, Web Design & Development | 1 Comment »
Monday, January 24th, 2011
There’s a big difference between an affordable website for small businesses and a cheap one. Cheap websites are about not spending a lot of money; affordable websites are about getting a good return on your investment at a price you can afford.
If you’re looking for a cheap website just Google it. You’ll find plenty of options.
If you’re looking for an affordable website that you can use to build your business, take a look at our ProSites. They’re perfect for the startup as well as a growing business that wants to allocate more of their web budget to online marketing campaigns that include search engine optimization, email marketing, blogging and social media.
These pre-designed websites are build on WordPress so that you can handle all the updates yourself without any expensive software…all you’ll need is a web browser. They’re built rock solid and can grow with your business. Add a blog, add an email newsletter, integrate it with your social media marketing.
We’ve just introduced a new ProSite design called Panoramas that has five different color schemes. It can even be tailored to match your own brand’s colors.
If you’re ready to graduate from the website your brother-in-law/neighbor’s kid/niece build for you, and still have money left over for raise your online visibility, drive more qualified traffic to your site and turn that traffic into leads and sales, than the ProSites might be the perfect fit for you.
Rich Brooks
Web Design for Small Business
Tags: affordable websites, CMS, entrepreneur, ProSites, small business, startup, websites, WordPress
Posted in Entrepreneur & Small Business, Web Design & Development, Web Site Launches | 1 Comment »
Wednesday, August 11th, 2010
Yeah, sorry about the pun. The original title of “The Visa Business Network Launches Today and Features the Flyte Blog in It’s Library Section” didn’t seem as crisp.
Today the Visa Business Network officially relaunched. As the press release states, VBN is an
online community that helps small business owners manage their businesses more efficiently, connect with and gain insight from peers, and ultimately grow their business. Now, small business owners can easily interact with peers in a collaborative way allowing them to get personalized help on goals ranging from growing their customer base to managing their business.
There are currently over 100,000 VBN members, and the new site features business toolkits, mentor programs, a Q&A forum, content ranking and more.
So, besides flyte’s love of everything small business-y, why are we talking about VBN? Well, our humble little flyte blog is featured in the VBN Library!
Apparently my note about putting a link on the home page hasn’t been acted upon yet, but you can check out the flyte blog feed here.
If you’re looking for additional help in growing your business you should check out the new revamped Visa Business Network.
Rich Brooks
Card Carrying VBN Member
Tags: flyte, small biz, small business, VBN, Visa Business Network
Posted in Entrepreneur & Small Business, flyte news | 4 Comments »
Monday, June 21st, 2010
If you’re looking for help with your Web marketing or social media marketing for your business, I have not one but two courses I’ll be teaching at the University of Southern Maine this fall.
The first one is Web Marketing for Small Business, a course that I’ve now taught four or five times before. However, just like web marketing, the course changes every time I give it. Over the four weeks we’ll talk about:
- Search engine optimization (SEO)
- Blogging
- Social Media
- Email marketing
- Web design
- E-commerce
and anything else that will help small businesses increase their online visibility, drive more qualified leads to their site, and convert that traffic into business.
The classes will be Thursdays, 9/30, 10/7, 10/21 & 10/28. To learn more and register visit the USM web site.
The second course, Social Media Marketing for Small Business, is all new. We’ll be delving into social media specifically, and how businesses and non-profits can leverage social media to grow, to engage, and to reach new audiences. Some of the topics covered will include:
- Social networking (Twitter, Facebook, LinkedIn)
- Blogging & podcasting
- Online video & photo sharing web sites
- Social news and bookmarking sites
- Location-based apps (Foursquare, Gowalla)
and whatever else appears between now and then.
This course is two Wednesdays, 11/10 & 11/17. To learn more and register visit the USM web site.
Rich Brooks
Maine Web Marketing
Photo credit: James Sarmiento
Tags: non-profit, small business, Social Media, USM, Web Marketing
Posted in Analytics, Business Blogs and Blog Marketing, Email Marketing, Entrepreneur & Small Business, flyte news, Search Engine Marketing, Social Media, Web Design & Development, Web Marketing | 6 Comments »
Sunday, January 10th, 2010

Save $20 w/discount code "brownie"
Are you ready to move beyond the hype of social media marketing? Are you ready to reach and engage a new audience for your business or non-profit? Are you ready to measure your results so you can determine whether your time on Twitter, on Facebook or on YouTube is paying off for you?
If so, pull up a chair this Thursday for the Social Media Marketing That Works webinar.
In this webinar we’ll talk about:
- how to develop an effective social media strategy around your business goals,
- how to find and engage your audience,
- how to manage your time in social media,
- how to measure your results, and more.
There will be 30 minutes at the end for Q&A. All attendees will also receive the slides and the audio recording of the webinar so you can listen again (or in case you want to attend but can’t make it.
Date: Thursday, 1/14/2010
Time: 1pm – 2:30 ET
Cost: $50 Save $20 with discount code “brownie“…now isn’t that sweet?
Space is limited, so register now.
Rich Brooks
Social Media Strategies for Small Business
Photo credit: norwichnuts
Tags: Facebook, LinkedIn, small biz, small business, Twitter, webinar, YouTube
Posted in Entrepreneur & Small Business, Social Media | 14 Comments »
Monday, December 14th, 2009
If you’re looking for some Web marketing advice, from which content management system to use, to how to leverage Web video, to how to build a business blog that generates leads, we’ve got you covered.
I gathered the last twelve issues of flyte log, our monthly email newsletter on how small businesses can use the Web to build their business.
Hopefully you’re already
subscribed the flyte log, but if you’re not, there’s no better time than the present. Once you do, you can download the following articles:
- 10 Questions to Ask Before Setting Up a Web Site
- The 11 Commandments of Writing Web Copy for the Non-Copywriter
- The 11 Biggest Mistakes Small Business Bloggers Make
So what are you waiting for? A prosperous 2010 awaits!
Tags: blogging, CMS, Email Marketing, entrepreneur, SEO, small business, Social Media, Web Marketing
Posted in Business Blogs and Blog Marketing, Email Marketing, flyte news, Search Engine Marketing, Social Media, Web Design & Development, Web Marketing | 9 Comments »
Thursday, November 12th, 2009
At flyte we have a model called Holistic Web Marketing; it’s a way of explaining how Web marketing helps improve your online visibility, drive qualified leads to your Web site, and convert that traffic into business. There are four pieces:
- Attraction: How do you drive qualified traffic to your site?
- Retention: How do you keep the lines of communication open after they leave your site?
- Conversion: How do you get them to make a buying decision or move further down the sales cycle?
- Measurement: How do measure your site’s effectiveness and whether your Web campaigns are working?
We recently created a cheat sheet around Holistic Web Marketing that you might find helpful. You can download What Is Holistic Web Marketing? here.

Rich Brooks
Web Marketing for Small Business
Tags: blogging, Email Marketing, search, SEO, small biz, small business, Social Media, Web Marketing
Posted in Business Blogs and Blog Marketing, Email Marketing, Entrepreneur & Small Business, flyte news, Search Engine Marketing, Social Media, Web Design & Development, Web Marketing | 4 Comments »