Posts Tagged ‘Twitter’


What Do You Do When Social Media Doesn’t Work?

Wednesday, February 1st, 2012

Wet FloorWhat do you do if you’re active in social media but it’s not helping your small business?

Dear Rich,

I run a commercial cleaning business and I’ve been using social media for almost a year. I have been blogging three times a week, creating videos, and tweeting several times a day. We have a Facebook page that gets updated multiple times a day but has very few fans and only my employees and family members engage with it, and only when I threaten them! Even when we ran a contest with an iPad 2 as a prize we only got a handful of new likers.

We set up a Google+ page for our business, but almost no one has circled us, despite the fact that we’re putting out fresh content daily.

Most importantly, in looking at our traffic reports, almost no traffic comes from our social media activity, and none of our new clients mention social media when we ask how they found us.

What are we doing wrong? I feel like I’m banging my head against the wall.

–Confounded in Cornish

(more…)


How to Find (and Remove) People on Twitter Who’ve Stopped Tweeting

Monday, December 12th, 2011

Done TweetingImprove your Twitter marketing and ROI by finding and removing people who have stopped tweeting.

Recently someone asked me how to find and identify people you follow on Twitter who are no longer tweeting.

There are plenty of websites and services that can help you manage your Twitter following…whether to grow your Twitter following or to improve it. The tool I use in the video below is called Formulists.

Formulists provides you tools to find new people, and also to sort people that you already follow. In this video I set up a filter to go through the people I follow and find ones who haven’t tweeted in 60 days.

(more…)


The Efficient Social Media Marketer’s Time Management Toolbox

Tuesday, September 27th, 2011

Is social media marketing becoming a time suck for your small business? These time management tools will up your efficiency, increase your reach, and improve your ROI.

For a small business owner, monitoring, engaging in and contributing to social media marketing can eat up a lot of valuable time. (Just the required five hours of Photoshop time I spend every time I upload a new Facebook profile picture of myself severely cuts into my productivity.)

Here’s a list of social media time management tools to help you become more efficient with your marketing and get better results at the same time.

Nutshell Mail: TNutshellMailhis nimble little tool sends you email digests of all your online activity. You can see recent posts from your network on Facebook, Twitter, LinkedIn and more. See the activity on your Facebook business page. And perhaps my favorite bit: it shows you all of the people who recently started following you, and unfollowing you! (Not for the faint of heart or thin skinned.)

Tweetdeck: TweetDeck LogoWhile Nutshell is a god-send, and can keep you entirely off the social networks while you make take phone calls, write your proposals and pound your fourth cup of coffee of the day, sometimes you need to keep your finger on the pulse in a more “real time” fashion. For you, my friend, there’s TweetDeck.

Tweetdeck allows you to pull in not just tweets, but friends’ Facebook updates, LinkedIn updates and more. It’s also great for creating searches around keywords you’re targeting, like accountant, massage, or singing telegram.

Also, it allows you to immediately engage with your network, posting and responding to tweets in real time. In my office at work I have two monitors: one for “work” and one for Tweetdeck.

TweetDeck

An alternative to Tweetdeck is Hootsuite. One of the nice things about Hootsuite is that it runs within a browser window. Tweetdeck is a Adobe Air app, and I’ve noticed that when it’s running my laptop battery drains noticeably faster.

Ping.fm: Ping.fm LogoOnce you’re active on multiple platforms, creating the same update over and over again for each platform gets real old real fast. This is where Ping.fm comes in. This free service allows you to post once to Ping.fm and it will distribute your status update across all of your different networks, or any subsection of networks you choose.

Two caveats: Some platforms–Facebook in particular–diminish the importance of posts from 3rd party apps like Ping.fm. If getting into your fans’ newsfeed is critical to your success, you may need to balance automation with the few extra moments it takes to copy and paste your message directly to your wall or profile.

The second issue is that updating Twitter several times a day (or even the hour) may be the norm, but not so much at LinkedIn. Save Ping.fm and similar services for when you have a message that all of your networks may be interested in.

Ping.fm Update

RSS IconRSS: Short for Real Simple Syndication, this is a standard feature on all blogs. Although RSS readers never became more than a niche tool, RSS makes it easy for people to subscribe to your content, so that one quality piece of content can appear in multiple places, reach a wider audience, and improve your ROI.

NetworkedBlogs, a free Facebook app, will read your RSS feed and publish your most recent blog automatically to your wall. LinkedIn can read your RSS feed and publish the same post to your profile. Tools like Feedburner, AWeber, and a host of other services offer RSS to Email, turning your most recent posts automatically into an email newsletter.

There are also tools that automatically update your Twitter feed (although this can sometimes be a turnoff if your only tweets are recent blog posts.) And, of course, millions of people use RSS readers to subscribe to multiple blogs at once, so they can quickly scan updates and emerging trends in their industry.

RSS Reader

Each one of the boxes in the image above is a blog, showing the titles of the three most recent posts. Clicking the title takes you to the blog post, clicking the + allows you to read the blog post from right within this window. Pretty efficient way of keeping tabs on your industry, your customers’ industries, and your competition.

Google Alerts: Speaking of keeping tabs on your industry, nothing beats Google Alerts. You can choose a targeted keyword (“stamp collection” or “HR”), your industry, your competitors’ names or your own. I have alerts both on Rich Brooks and flyte. It’s not because I’m a megalomaniac.

OK, it’s not just because I’m a megalomaniac.

These alerts have tipped me off to people talking about me and my company on different websites and blogs, and have also shown me a number of times when people have used an article without permission.

Zombie Alert

This alert provides fodder for the new blog we started for our Zombie Ipsum site.

TubeMogul: TubeMogul LogoThis site is like the Ping.fm for online video. Post your video to TubeMogul and it will distribute your video to multiple video sharing websites.

What’s even better, is it will tell you how many views you have across different platforms. While there’s a pay model, the basic tools are free.

If you’re serious about YouTube marketing, I’d recommend not using TubeMogul to upload to YouTube. There seems to be some evidence that this counts against your YouTube visibility in their algorithm. Although I haven’t seen this myself, I’d err on the side of caution, as YouTube serves up an outright majority of online video.

TubeMogul Report

A Word Of Caution

Tools for social media automation should be used with restraint. As mentioned above, certain platforms frown on 3rd party apps. There’s also the potential problem that if you’re automating tweets and updates, and a prospective client responds but you’re not there to hear it, it can damage your brand.

These efficiency tools are powerful, but they’re not right for every job.

Now it’s your turn: what tools do you use to improve your efficiency and manage your time with social media?

Rich Brooks
Web Marketing for Small Business

P.S. I was reached out to by Visa Small Business to write a blog post. Follow @VisaSmallBiz and discover more at http://visa.com/business.


Get Thousands of Worthless Followers on Twitter Overnight!

Thursday, April 28th, 2011

Zombie FollowersDear Rich,

I am attempting to increase my Internet Presence by increasing the number of followers I have on Twitter. I will follow everyone who follows me. We will both gain by this simple social media concept.

My twitter account is @######. Thanks in advance for your support.

–Follow Back in Farmington

Dear Follow Back,

Thanks for reaching out.

The problem with that simple social media concept is that it’s completely wrong. By autofollowing everyone (and everybot) that follows you, you’ll be following plenty of porn bots before the week is out. You’ll also have thousands or even tens of thousands of new followers…none of whom will be paying any attention to you because they’re too busy finding other people who will autofollow them back.

You should worry less about the number of followers you have on Twitter. You should put out great quality content via Twitter that’s of interest to your audience, and then the right people will start to follow you.

Whatever your area of expertise, I’m sure there’s plenty of great content you could create and your audience will find you. Whether your best platform is Twitter, Facebook, LinkedIn, YouTube or your own blog, depends on who your audience is and where they like to hang out online.

Recently I saw a presentation by C.C. Chapman and he had a great line: pay more attention who you’re following, and less attention to who’s following you.

See you on the Twitter!

Rich Brooks
I Autofollow Interesting People on Twitter

Photo Credit: Jerekeys


Social Media Marketing Workshops in Maine

Friday, April 22nd, 2011

flyte school: social media seminarsWhether you’re just getting started with social media marketing or looking to take your social media to the next level, we’ve got a great half-day workshop that’s just right for you, and right here in Maine.

Both of these events have very limited seating! Don’t get shut out! Early bird tickets are still available.

Social Media Marketing for Beginners – 6/14/2011

(Learn more and register)

This 1/2 day workshop is for businesses, non-profits and individuals who don’t have a social media presence, or are just getting started with social media, or just don’t know what to do with the social media they already have in place. A good portion of the seminar will be in how to set up your accounts the right way, how to find and network with people online, and how to avoid classic mistakes in social media.

Who Should Attend?

Any business owners, marketers, PR professionals or non-profiteers who feel like their being left behind when it comes to social media.

What Will You Learn?

  • How to setup your Facebook profile and business page and get people to “like” you
  • How to manage your privacy on Facebook and other platforms
  • How to get started with Twitter and use it to drive traffic to your website or business
  • How to build your LinkedIn network so that you can build your business
  • How to blog for search engine visibility
  • How to use videos to increase your online visibility
  • Time management and social media

Is It Worth It?

Oh, yes. In fact, we’re so sure it will help your business we offer a 100% money back guarantee for all attendees.

Is It Too Basic For Me?

If you’re concerned that you’re a little advanced for this seminar, be sure to check out our Advanced Social Media Marketing seminar on 6/28!

Date: Tuesday, 6/14/2011

Time: 1pm – 5pm

Place: Portland Public Library, Portland, ME (directions)

Cost: $35 early bird tickets, $45 angry bird tickets

Advanced Social Media Marketing – 6/28/2011
(Learn more and register)

What to Expect:

This 1/2 day presentation is for businesses, non-profits and individuals who are active in social media (you blog, or tweet, or have a Facebook business page) but are looking to take things to the next level. You’re looking for advanced tools, tips and techniques to make your investment in social media pay off.

Who Should Attend?

Any business owners, marketers, PR professionals or non-profiteers who realize that social media is going to continue to be a big part of their marketing and communications.

What Will You Learn?

  • How to get more people to “like” your Facebook business page
  • How to maximize your Facebook experience with events, ads and networking
  • How to create an irresistable profile on LinkedIn with video, blogs and more
  • How to use Twitter to find and follow local people, industry leaders and anyone else you need to network with
  • How to use a blog to dominate Google and other search engines
  • How to encourage comments and shares on your blog
  • How to measure your social media activity and improve your ROI

Is It Worth It?

Oh, yes. In fact, we’re so sure it will help your business we offer a 100% money back guarantee for all attendees.

Is It Too Advanced For Me?

If you’re concerned that you’re not quite ready for this seminar, be sure to check out our Social Media Marketing for Beginners seminar on 6/14!

Date: Tuesday, 6/28/2011

Time: 1pm – 5pm

Place: Portland Public Library, Portland, ME (directions)

Cost: $35 early bird tickets, $45 angry bird tickets

Rich Brooks
Never Met a Mic I Didn’t Like


Using Twitter Lists to Maximize Your Next Networking Event

Sunday, April 3rd, 2011

Twitter Lists in TweetDeckCreating a Twitter list is a powerful way of organizing people you follow on Twitter into manageable, bite-sized groups.

For example, I wanted to pay more attention to the people in my home state of Maine, so I created a group called Mainers. (When I hit Twitter’s ceiling of 500 people in a list I created a second list called MainersToo.) I also created Industry Leaders so that I could quickly get the best information on web marketing and social media.

In short, Twitter lists allow you to separate the wheat from the chaff, and improve your signal to noise ratio. This is especially important when the list of people you follow starts to blossom.

You can also use Twitter lists to help you at your next networking conference. For example, I’m heading out to San Diego to present at the annual NAPO (National Association of Professional Organizers) conference. I wanted to start connecting with other attendees while they were still packing their well-organized travel bags, and I wanted to keep up on the conversations once the conference got into full swing. Here’s how I did it using a Twitter list:

The first thing I did was create a new Twitter list which I called napo2011. I noticed that the conference had an official hashtag: #napo2011, so I went through the people who were already using the #napo2011 hashtag and added them to the list. I also saw there was a NAPO tweetup planned during the conference, so I added all the people who said they were attending to my list as well.

I then tweeted out that I had created a list of NAPO 2011 attendees:

I started a list of people attending #napo2011 If you’re going & not on it, let me know! Please RT! http://bit.ly/gJWSXQ

I also DM’d (short for Direct Message, aka a private message) to some of the attendees I was friendly with, asking them for a retweet, which most of them did. After that, a number of people retweeted my message and also asked to be added to the list, which I immediately did.

Obviously, and selfishly, cultivating this list doesn’t hurt my visibility, and will hopefully get some more people to attend my presentations at the conference, as well as increase my Twitter followers.

Now, anyone who’s attending the NAPO conference will be able to easily follow the conversation of attendees by following or subscribing to this list; in fact, even those who were unable to make the conference this year will be able to stay on top of the trends and topics being presented by following the napo2011 list.

While it’s true that people could follow the #napo2011 hash tag, the downside is that many people neglect to add a conference hashtag to every tweet; it really depends on the conference.

This technique can work just as well for a big conference like BlogWorld or SXSW, with a small twist. Obviously, there are too many people on Twitter who attend these type of events to be put on just one list. Plus, most of them are savvy enough to be tagging all their tweets with #bweny or #sxsw. However, I’ll often start a small, cultivated list of people who I want to meet at these events, then add more people to that list as I meet them during the event. That helps me easily keep tabs on my new friends, see which sessions they’re attending, and where they want to meet up afterward for a beer.

Pro Tip: Don’t neglect to put yourself on your lists.

Rich Brooks
Listed


How to Disable Deck.ly in TweetDeck

Monday, February 21st, 2011

TweetdeckRecently, my Twitter client of choice, TweetDeck, added a new “feature” called Deck.ly. What Deck.ly allows you to do is to post messages to Twitter that are more than 140 characters. It’s not the first time or the only way to add longer posts to Twitter, but it was definitely the most in your face option if you use TweetDeck.

In fact, when Deck.ly was first released, TweetDeck wouldn’t let you shut this annoyance off.

Why do I (and I’m not alone, judging by the outcry), hate Deck.ly? Because it’s cheating. As a writer (or at least someone who likes to write), the beauty of Twitter was the challenge of getting your point across in 140 characters or less. Sure, there are times when I need more than 140 characters to express myself…that’s what blogs are for. Or videos.

Deck.ly is wearing floaties in the kiddie pool.

Deck.ly is the child-proof scissors of social media.

Deck.ly is training wheels in the Tour de France.

Deck.ly is bumpers on bowling lanes.

Deck.ly is the meatball sundae of Twitter.

In short, if you can’t express your thoughts in 140 characters, Twitter isn’t the right channel for you.

Luckily, the developers of TweetDeck heard the outcry (or at least they heard what they wanted to hear) and created a TweetDeck update that allows you to disable Deck.ly. Just go into preferences and shut off “Use Deck.ly for sending long updates.”

How to Shut off Deck.ly

Once you uncheck that box you’ll be back to tweeting without a net in no time, leaving Deck.ly for the n00bs.

Rich Brooks
140 Forever


What is Paper.li? A Newspaper of Tweets?

Wednesday, December 22nd, 2010

It was a couple of months ago when I first starting noticing some of my favorite tweeps (Twitter people) publishing their own “newspapers.” It was a couple of weeks ago when I decided to head over to paper.li to start publishing my own paper.

Paper.li is a free service that takes links from the people you follow on Twitter and organizes those links into a virtual paper for easy reading.

Creating a newspaper is easy: you log into paper.li with your Twitter account and then have four ways of creating a newspaper:

Once you choose a source your paper will be created, and updated daily. There’s a home page, and sections for Travel, Business, Technology and popular hashtags. The newspaper also includes shared videos, tweets, and, of course, advertisements. (No, you don’t get a share of the profits. However, I can imagine that in the near future we’ll see competitors who are willing to share ad revenue to increase participation.)

You can also choose to have paper.li promote your newspaper when it comes hot off the presses through your Twitter account. This is a good way to share some of the highlights from your feed, as well as promoting some of the people you follow (a new twist on #followfriday.)

This is also a good way of getting the attention of people you follow who may not follow you back, or just don’t have as much interaction with you as possible. I’ve noticed that quite a few people have retweeted my paper.li tweets when they see their name there.

This too will run its course, just like #followfriday did before it. However, for now, paper.li is easy to set up, fun to use, and can be a visually engaging way of seeing what your tweeps are sharing.

Feel free to check out some of my newspapers:

Rich Brooks
See You In The Funny Pages


How Do I Use Twitter to Promote My Services?

Thursday, October 28th, 2010

“I want to know how to use Twitter to promote my services.”

So read a recent lead that came in through our contact form. We get a lot of similar emails these days, usually around how to use Twitter to promote, sell, or push products or services.

I think this is the wrong question.

Although certainly there’s a lot of promotion going on in Twitter–and it’s not like I’m innocent here–going into Twitter (or Facebook) with the sole purpose of promoting your products or services is going to probably fail.

For most businesses, and for you, the question should be, “How do I use Twitter to engage my audience, learn more about their needs, and build loyalty?

In short, how do I use Twitter to be a better business?

People didn’t join Twitter so they could get your spam or receive your lame auto-DMs when they choose to follow you back.

I’m not saying you can’t successfully promote your products or services through Twitter; many businesses are successful in doing just that. But the ones who do it best are putting out tons of great content, using Twitter as a customer service channel, listening and talking with their customers, and otherwise being funny, charming, informative, or all three.

Social media platforms like Twitter are not like traditional advertising; to believe that they are will doom you to failure. Open yourself up, take chances and treat people like you’d like to be treated, and you’ll find success. Oh, and don’t expect overnight riches. Give yourself at least a fortnight.

Rich Brooks
Argue With Me Here


Formulists: How to Make Better Twitter Lists

Tuesday, October 19th, 2010

Yesterday I wrote a post about how to use twitter lists. While doing the research for that post I stumbled upon a cool site called Formulists that helps you create automatically updated lists. With Formulists you can create lists to help you:

  • filter your followers (say, if you want create a list of people from San Diego or who have tweeted in the last 48 hours)
  • find new people (people like you, people like someone else–say people like me)
  • manage your followers (like people who just started following you or people who added you to a list)
  • track your interactions (people you mention and RT)
  • and create custom lists.

There are plenty of filtering tools, and the lists self-update.

I created a video called How to Use Formulists to Manage Your Twitter Lists which you can watch at YouTube or down below.

Rich Brooks
List Me, You Know You Want To