Archive for the ‘Social Media’ Category


The New Instagram Web Profiles Are Here!

Tuesday, November 13th, 2012

Instagram Rolls Out Web Profiles

The uber popular mobile app has created new web profiles for its users. Most profiles were created last week, however if you don’t see yours as of yet it should be live soon.

See a snapshot of my profile below… 

The banner image, which looks strikingly similar to Facebook’s Timeline, has a slideshow affect as it rotates recently taken photos every few seconds. The profile itself is all photo content, just like we are used to seeing on the mobile app.

The new profiles will give users easy access to edit their profiles…

follow others..

and view, comment and like posts… 

The new web profiles offer Instagram users ease of access and another visually appealing way to look at their Instagram profiles. However, you still must upload the photos from your mobile device. 

To check out your own profile, type in instagram.com/(your username). And, to learn more about instagrams new web profiles visit the Instagram blog.

Share your Instagram URL with us in the comments section so we can follow you! 

Joan Woodbrey Crocker
Follow me on Instagram! 


Want to Grow your Facebook Fans Fast for Pennies? Here’s How!

Wednesday, October 10th, 2012

Is your goal to get more fans for your Facebook page? Follow these 5 Simple steps.

To get more likes quickly for your business page, target the friends of your fans with Facebook ads.

If someone sees that their friend likes your page, they are MORE likely to click the like button and like your page. The social proof is in the pudding, if you know what I mean. 

Below are five tips that will help you create an ad that will build the right audience, not just acquire likes. You want to build a following that will lead to a product or service being purchased. Meaning, you don’t want just any audience, you want to build an audience that is valuable to you.

Creating a powerful, effective ad is ALL about targeting. So, you need to target friends of fans, but you also need to make sure that those friends are interested in what you have to offer. Here’s how you do it:

 

1. Create a new Ad for your Facebook page. (Follow these steps)

  • Choose the destination (Your Page)
  • Choose “See Advanced Options”; this will allow you to do CPC (cost per click) pricing
  • Create a new Ad about your page
  • Once finished, make sure you check off “Show Stories about - People liking your page”
  • Choose your targeting 

2. Target Precise Interests

Start by targeting your audience by location, age and gender.

Next you want to use “Precise Interests” targeting.

When folks fill out the “About” section on their personal profiles, they type in all sorts of interests into specific categories, such as: favorite music, books, movies, TV shows, athletes, sports teams, favorite sports, activities, interests, inspirational people and specific Facebook pages. All of this can be used for Facebook ads targeting, and specifically in Precise interests targeting.

Facebook has provided advertisers with amazing targeting options. When typing in precise interests think about what your audience is interested in, think sports teams, publications, affiliations, businesses, TV shows, celebrities, causes, activities, movies, etc. What does your typical audience like? You need to know your audience so you can target it.

For example, if you are selling a gourmet food product, you may want to target folks who have said they like Saveur Magazine, the Food Network, Giada De Laurentis, Top Chef, and local restaurants. 

When typing in precise interests you’ll notice that several different formats of the same word or phrase pop up, make sure you select them all.

 

3. Target Broad Categories

Once you’ve selected all your precise interests it’s time to move on to Broad Category targeting. Facebook recently changed their targeting options so you can use both precise targeting and broad categories at the same time.

In the past, broad category targeting wasn’t very useful. Broad categories are created by Facebook and they are pulled together from terms folks have used on timeline. Why didn’t this work so well? Well, they were too broad. For instance, if you wanted to target “Luxury Goods” did that mean you were targeting folks interested in high end cars or jewelry? So, it wasn’t so helpful to use by itself. 

However, now that you can use both targeting options you can be more specific. 

So, sticking with the gourmet food product example, you will want to go through the broad categories and select anything that fits your audience. For instance you could select cooking, food & dining, and any other categories that might make sense. 

 

4. Connections

Make sure that you check off “Only people not connected to (your page).” This way you are not spending money on clicks from folks who have already liked your page. Advertising directly to your likers has its time and place but this isn’t it. 

Then you want to target people whose friends are connected to… (type your page in here.) This is how we make sure that your ad is being seen by friends and connections of those that have already liked your page. 

5. Campaign and Budget

  • Name your ad campaign and determine your budget
  • Choose optimize for clicks
  • Manually set a value for clicks

At this point, your ad should be narrowly targeted, which that drives down the suggested bid per click. You will want to bid toward the high end or just above the suggested bid. If you have any questions on how bidding works check out our recent blog post on Facebook bidding.

Here’s an example…

Recently, we were working with a client to increase their fan base. By targeting the right audience as described above, and giving the ads the extra bonus of social proof, we achieved a CTR of .57% (.27% is considered great!), lowered the suggested bid and therefore the CPC to less than $0.22/click and acquired new likes for less than $0.26/like.

What does that mean?

It means we’ve been able to increase their Facebook fans rapidly with a small budget. And who wouldn’t want that? ;)

Ready to try this out? Let us know if you have any questions in the comments section and be sure to share your results!

By Joan Woodbrey Crocker
Facebook  Marketing Specialist

Addendum: Shortly after posting this blog, I sent out an email to our blog subscribers. I let them know that I had attended a Search Marketing conference last week, called SMX East. At the conference I learned great new tips and tricks when it came to Advertising on Facebook, the above being one of them. Shortly after the email went out, I received this email from a client… So it MUST be working!!


How does Facebook Ads Bidding work? Facebook Ads Auction

Friday, September 28th, 2012

Facebook BiddingWhat should you bid for your Facebook Ads CPC campaign?

Recently I’ve been working with a lot of people to set up their Facebook ads, and the same question always comes up when it comes to bidding on a CPC (Cost Per Click) campaign: “how much should I bid and what will I end up paying per click?”

While the answer to this varies, here are some basics for understanding how it all works and how you can control how much you spend.

Start by creating a Facebook ad: the headline, image and text you want to include.

Next, decide what audience you want to target: gender, location, and other likes are popular filtering options.

Lastly, determine how much you’re willing to spend on each click. 

But wait! you say. That’s what I’m trying to figure out. 

Well, here’s how:

To start you off, Facebook gives you a suggested bid range. This range is determined by how many other advertisers are bidding to get in front of the same audience as you.

Since you’ll want your ad to appear, you’ll want to outbid them. To do so, plan on setting your bid to high end of the suggested range, increasing the chances that you’ll win the auction.

But wait! you say. What if I bid, too much?

Facebook will automatically discount the price you actually pay for the ad based on the cost necessary to win the auction. According to Facebook: “You’ll often pay less than your maximum bid amount if it costs less to win the auction. For example, if your maximum bid is $1.00 for each click, but your ad or sponsored story can be shown for a bid of only $0.60, you’ll be charged $0.60 for that click.”

Facebook also states that, “the purpose of this process is to try to price ads in a way that minimizes the need for you to continually update your bids in order to maximize ROI. We therefore recommend you bid your true maximum CPC or CPM to strengthen your ad’s position in the auction, and allow our system to determine the true competitive price.”

There is one other factor that also determines how much you will be charged and that is past performance. 

If your ad is performing really well, Facebook will start serving the ad to your audience more often. (They want to make money.) According to Facebook, Ads and sponsored stories are ranked based on eCPM, which is calculated as: CPC bid x click-through rate (CTR) = eCPM, a good eCPM ensures more clicks for you! Not only will your ad be shown more often. This will also lower your bid. The higher your CTR the lower your cost. 

According to Facebook, “if an ad doesn’t perform well when it’s first running on our site, or if its performance declines over time, our system will determine that this ad is less likely to perform well in the future and will display the ad less often as a result. Monitor your CTR from your Ads Manager to ensure good performance. If you are seeing a decline in performance, try editing your ad creative so that it resonates better with your target, adjust your targeting or raise your bid to be more competitive.”

So, how much will you pay? You determine your budget.

You can set your budget to a specified dollar amount a day or you can create a lifetime budget. If you choose a specific amount per day, the ad will only be shown until that amount entered is reached. Then it will no longer be shown until the following day. A lifetime budget allows your ad to run continuously, until it reaches the designated dollar amount.

Have you ever tried advertising on Facebook? How did it work out?

By Joan Woodbrey Crocker
Going, going, Gone! Sold!

Photo Credit: by State Library of Victoria Collections


Search, Social & Mobile Marketing: The Agents of Change

Monday, September 10th, 2012

Agents of Change Digital Marketing ConferenceIf you’re looking to attract more of your ideal customers, you’ll want to check this out.

This Friday, September 14, 2012, we’re holding our inaugural Agents of Change Digital Marketing Conference. It’s all about how to use search, social & mobile marketing to reach and engage your ideal customer.

You can attend in person or watch the entire event online…either live or on demand!

Here’s a video that explains it all:

So visit the Agents of Change website and save $25 with the discount code flyte!

See you on Friday!

Rich Brooks
Agency Director
 


Top 12 Pinterest Tools for Business

Monday, August 20th, 2012

The Top 12 Tools To Help Businesses Succeed Using Pinterest

Wondering how to make your images interesting? Want to add words to your photos or edit them? Do you want to be able to measure the results of your strategy on Pinterest?

If your answer is yes to any of the above, then check out the tools we’ve listed below for those answers and more. 

Follow flyte on Pinterest to see Pinterest B2B in action! 

1. Picmarkr: Awesome free tool for adding custom watermarks to all of your images. You can use an image watermark or text. A common concern with most businesses, especially photographers is that their work is going to be used without proper credit, this solves that problem in less than a minute. (See image below)

2. Snagit: Snagit is a cool application that makes it very easy to take screenshots of images and videos. It also allows you to upload your own images and to easily edit and enhance your images. You can add borders, word bubbles, and many other special effects. This is a great tool to spice up your image before you upload it to Pinterest, Facebook or your blog posts. 

3. Pinvolve: Currently it’s impossible to pin things from Facebook. Now, with Pinvolve it’s possible to pin from Facebook pages. Pinvolve basically takes your Facebook page and turns it into something that looks very similar to Pinterest. So, you can now pin things from your newsfeed, photos, etc. You simply have to connect this app with your Facebook profile in order to use it and add it to the page you admin.

4. WooBox: Allows you to add a Pinterest tab to your Facebook page for free. This tool allows your visitors to stay on Facebook while perusing your pin boards and also offers some basic visitor analytics. Woobox is free for all tabs and coupons they offer and have paid plans for contests, sweepstakes and more. This is definitely worth adding to your Facebook page.

5. PinReach and Pinpuff: Both of these tools remind me a lot of Klout. It shows you the top pins, the top influencers and gives you a score. It also shows you your followers, repins and which of your boards are the most popular. Pinpuff says it measures your “Pinfluence,” which in their definition is “a measure of your popularity, influence and reach on Pinterest. It also decides monetary value of your pins & traffic your pins generate.”

6. Pinerly: is another analytics tool, however this one is a bit more like Google Analytics than Klout. You can create specific campaigns and track the progress of your pins. Currently Pinerly is still not available for the public but you can get on a waiting list and invite friends to do the same in order to get in. Pinerly has stated that soon they will also offer scheduling for your pins which is something no one else offers at this point and could save us marketers a lot of time.

7. Pinterest RSS Widget: This is a great widget to add to your wordpress blog or website. It’s very similar to the Facebook and Twitter widgets out there. It provides a small box on your site that shows your most recent pins and titles and asks folks to follow you on Pinterest. 

8. Curalate: This is pretty cool. So, you already know that there are many sites and tools out there to help you find mentions of you, your brand or your niche on different social networks, but how do you know if someone is talking about you with an image? That’s what Curalate does. Curalate “Automagically” – that’s their word, helps you find your “pin in a haystack.” They offer several different paid package options as well as a free trial to start. 

9. Pinterest Mobile Apps: Just this week Pinterest announced that there is a new mobile app for iPad and Android users as well as an updated app for iPhone users. This makes it so that when you have a free moment anywhere you can start pinning!

10. Pinstamatic: This tool may be the most fun to play with. It allows you to create images that are worthy of repins. Whether you want to upload an image, use a calendar date, create a sticky, use an album cover or the like, there are many ways to play with images and make them creative. You can use these images on not only on Pinterest, but on your blog and for Facebook updates. 

Top 12 Pinterest Tools for Business

11. Instagram: Pretty much everyone knows at this point what Instagram is. It makes us look like professional photographers when we snap photos with our mobile devices. These images are usually share worthy and will do well on Pinterest and other social platforms. You can also use these images and upload them to Pinstamatic or Snagit to edit even further or add text. Then we encourage you to use them on Pinterest, Facebook, tweets, your blog and more. 

12. Pinterests buttons, boomark tools: Pinterest created several different buttons to make pinning easy for you and your followers. The Pin it button for your bookmark toolbar, pin it button for your website, follow button and more are all available at Pinterest.com. These tools are the easiest way to let folks know you are on Pinterest, encourage them to pin your content and allow you to pin things you find on the web easily.

 

What tools do you currently use for Pinterest? Are there any favorites we missed? Share them with us in the comments!

 

Joan Woodbrey Crocker
Follow Me On Pinterest 

 


Facebook’s Promoted posts | How Do They Work And When Should I Use Them?

Wednesday, August 8th, 2012

Facebook Promoted Post exampleFacebook’s Promoted Posts Are a Great Way to Get in Front of More Fans

I’ll admit I was a bit skeptical when Facebook first introduced Promoted Posts. Paying for your fans to see you? Blah, right? But, this was before I realized how truly genius this product is.

First and foremost I think it’s important to state that Facebook hasn’t done anything to change the way that your posts get posted to your fans news feeds.

Because there is so much content created in Facebook in a day, there is just not enough room in Facebook’s news feed for every post that is created. So, in order to give the Facebook user the best experience possible on Facebook, they use an algorithm called EdgeRank to determine which posts should be placed in the news feed of your fans.

However, there are times when you either have an important announcement or time sensitive information about a sale, or event and you want or need to get in front of as many of those fans as you possibly can. Here is where Promoted posts are used best.

So, what is a Promoted post? A promoted post is simply a status update or post on your Facebook page that gets served to more of your fans newsfeeds by paying a small amount of money. It’s a way to ensure you get into the newsfeed of those who have already liked your page. Once created the promoted post will show up in your fans news feed just like a regular post, except it says in small grey letters at the bottom of the post “sponsored.”

The more interaction or engagement you can conjure up with your promoted post the better. If your fans engage with the promoted post it will then also be seen by your fans’ friends. So, the more comments, likes and shares you can get, the better. Just like with a regular post, this is going to increase your engagement and your Edgerank score. This means you need to make sure that the content you’re promoting is strong enough to stimulate engagement. 

Say you want to promote a particular event. Instead of simply creating a post that says “register for this event” and then promoting the post, create a more engaging post. For example, you can create a promoted post that says “Thumbs Up if you want to win a Free Ticket to the Agents of Change Conference!”, not only are you promoting the upcoming event, but you are also asking them to take action in a very simple way. And, the best part about this is that it doesn’t end there.

Now, because this is a promoted post most of your fans, not just the small percent that usually do, are going to see this post. Which means you have a better chance at getting more likes. As soon as that particular fan gives you that thumbs up, you now are going to be able to be seen in their friends news feed as well.

Because this post is getting more engagement it will improve your Edgerank score, especially with those who hit like. So, these folks that engaged with the promoted post, who before were not seeing your posts, are now going to see them as in the future as well.

We’ve seen this work with our promoted posts. There is a definite upswing in reach after you run a promoted post campaign. You’ll notice that for the next few days and posts that they also are being seen by more fans giving you an increased reach.

We recommend using these posts to not only promote something of importance that’s going on, but to also use it to build your Edgerank score right before you have a few important things that you want to reach your fans with.

Have you been using Promoted posts? How have they been working for you?

Joan Woodbrey Crocker
Thumbs Up to Promoted Posts

 

 


How Do I Make Sure People Can Find My Facebook Page in a Facebook Search?

Monday, August 6th, 2012

Facebook Search How to ensure your Facebook Page appears when users type different iterations of your company name into Facebook Search?

Hello Joan,

I am hoping you can give me a little guidance. In talking with a client, they mentioned our Facebook page is not easy to find on Facebook. So, I asked one of my colleagues to go to Facebook and type several different versions of our name to see if we would pop up on the page. Here’s what happened.

If you typed in the full name of the page, we showed up. But, if you typed in just half of the title, or a different version of the title we didn’t. 

Is there anything I can do so we show up with any of these iterations?

Thanks,
Customer

 

So, how do you make sure that your page is easy to find within Facebook’s limited search options?

Here are a few suggestions:

  • Optimize your URL/Title: If you haven’t already, Create a Username and Page Title that are optimized.
  • About Section: Start using some of these variations in the “about” section. Using different versions of your company name as well as keywords may help others find your page.
  • Info Section: Sprinkle keywords not only throughout your about sections but throughout all info sections you have at your disposal. The more information you can add the better.
  • Updates/Posts: Your posts show up in Facebook searches, so make sure that you are also incorporating these iterations and keywords throughout your status updates.
  • Creating Apps/Tabs: Also creating more tabs on the page that are named with appropriate keyword terms and have keyword rich content may help.
  • Link Building: Some folks think that linking to your page also helps boost it’s SEO, although it’s hard to tell if this is true. If so, links to your page work like links to a website. They pass on some value. Maybe try linking to your Facebook page in a few of your blog posts.

It’s important to note that Facebook searches are not the same for all on Facebook. It will suggest things that it thinks best fit your search based on your past searches, likes, locations etc. And, if someone already likes the page the likelihood that you show up when they start typing your name is increased.

Folks are used to the imperfect search system of Facebook. Which as of last week has been updated slightly, check out the Facebook search updates here. Many will keep typing in variations until they see what they are looking for. But, including these suggestions within your content and page may help to make it a bit easier for folks to find you.

These tips have helped me within my pages. What seems to be working for you?

Joan Woodbrey Crocker
Facebook Page Optimization

 

* Updated: Check out “10 Ways Facebook’s Graph Search Helps Your Business”


Whole Foods Does Social Media Right

Sunday, August 5th, 2012

While there certainly was a social media #fail here, it was on me, and not Whole Foods.

As we were packing to head out on our annual family vacation to Little Sebago I decided I wanted to head over to Whole Foods in Portland and pick up some of my favorite breakfast burritos from PJs Organics.

My wife, Cybele, asked me to pick up some Kind bars while I was there. At the same time I happened to see one of my friends had checked in at Whole Foods and I jokingly told him to pick up the Kind bars for me. Moments later, Whole Foods joined in the conversation, as you can see below.

Original Whole Foods Tweet

I really didn’t expect Whole Foods in Portland to put aside the Kind bars for me, although I thought I’d buzz by customer service just for fun and to bust them.

The customer service desk wasn’t where I thought/remembered it to be, and once I found the Kind bars I grabbed the rest of my shopping list and took off, not thinking to check my Twitter feed.

It wasn’t until I got home that I saw the more recent tweets from @WFMportlandME: (more…)


How (and Why) to Upgrade to Paper.li Pro

Friday, August 3rd, 2012

Agents of Change Paper.li Pro Are you a Paper.li user looking for more control over your online paper? The Pro version may be just what you’re looking for.

I’ve been using Paper.li for quite some time now. It’s a service that generates daily (or weekly) online newspapers based on who you’re following on Twitter, keywords in Tweets, Twitter lists, as well as pulling from Facebook and some other services as well.

I recently wrote a blog post on How to Get More Twitter Followers with Paper.li, and also use it to just keep track of topics of interest.

One thing I’ve always wanted with Paper.li is to have more control over the paper itself. 

Enter Paper.li Pro.

Paper.li Pro is an optional upgrade to your paper. Some of the biggest features include:

  • The ability to brand your paper with a top banner, background image and colors,
  • The ability to remove or replace the default ads with your own (and generate some income), and
  • The ability to pause the promotion of your paper via tweets and email newsletters until you’ve had the opportunity of configuring your paper, including promoting, demoting and deleting articles to create the best experience possible to your readers.

In this (relatively) short video, I show you how to upgrade your paper (currently $9/mo) and configure it. I call this video, “How (and Why) to Upgrade to Paper.li Pro.

The paper in question is for my Agents of Change Daily, which I created in support of the upcoming Agents of Change Digital Marketing Conference.

(You have gotten your tickets already, right? Seriously, Chris Brogan, Derek Halpern, Amy Porterfield, me and a bunch of other great speakers. You can join us in Portland, Maine or watch online.)

Rich Brooks
Agent of Change
 


How to Add Multiple Facebook Ads Managers

Monday, July 30th, 2012

Can I Have Multiple Admins For My Facebook Advertising Account?

Facebook advertising is a great way to build your Facebook fan base, increase engagement, promote an event and/or sell products and services. In order to take advantage of Facebook ads first you need to set up an account.

Here’s where it gets tricky. You must set up your Facebook advertising account under your personal profile. Which begs the question, how can I grant others permission to manage my Facebook ads or to view the reports without giving them access to my personal profile? This is a valid concern.

The truth is, monitoring your Facebook ads doesn’t have to be a one man job. Nor does it mean giving away all your privacy! You can give your partner, coworker, friend or client access to your Facebook Ads manager without giving them access to your personal profile. Here’s how…

1.  Click on Ads Manager in the left column of your Facebook home page.

2.  Once in your Ads Manager click on ‘settings’

3.  You will then be prompted to re enter your password. Then click continue.

4.  Scroll down the page to the ‘Permissions’ section

5.  Here you will see a button called ‘Add a User’

6.  Once you’ve clicked to add a user you will see a pop up where you can start typing in the person’s name that you want to add. Here is where you will also decide what that admins level of access to the Facebook Ads Manager is going to be. In the image below you can see that you have the options of adding them as a general user or a reports only user.

7.  So, what is the difference between an admin, a general user and a reports only user?

      • Admins: There can only be one admin per Facebook Ad account. This is the person who’s personal profile is being used, or the owner. They are the only one that can manage other users and their access levels, as well as add and remove credit cards for billing and export ad reports.
      • General User: General users can create, edit and delete ads and ad campaigns and see but not change billing. They can also access reports.
      • Reports only: These users can access all reports

Facebook has an awesome video that explains step by step how to set up an admin, as well as what permissions each type of user has. You can also visit the Facebook Help page for more info regarding Advertising. Or, post your question here in the comments section!

Are you currently using multiple admins for your Facebook ads?

Joan Woodbrey Crocker
Facebook Ads Administrator

 

Photo Credit: Bob Phillip from the Chive