Archive for the ‘Web Design & Development’ Category


Machine Translations: Can Google Translate Parlez-vous français for Your Web Site?

Friday, August 13th, 2010

For years when people asked me about creating translations for their web site I suggested that if it was critical to their business they hire a translator to create secondary pages on their site in the languages they were targeting, especially if their site was full of jargon or idioms. (“Idiom, sir?”) There are plenty of examples of bad translations out there, be they machine or human created:

  • Our Mongolian hotpot buffet guarantees you will be able to eat all you wish until you are fed up.
  • Specialist in women and other diseases.
  • Poo Ping: Thai Cuisine

are just a few of the examples I found online. However, recently I had been reading that Google and other companies had made some giant steps forward by reading human translated documents (often from the UN) and comparing them for better understanding context and language.

So, when Goldbelt Tours, a client of ours, asked for affordable translation we tried Google Translate.

Here is the original page:

At the bottom is the translate bar:

And I chose French:

I especially like the “Contribute Better Translation” feature:

So, does it work? Well, I translated some of the French translation back into English:

Original English:

See it all, do it all, above it all.

Soar to new heights in scenic adventure aboard the Mount Roberts Tramway, Juneau’s top attraction, and experience the best Alaska has to offer.

Translated French:

See it all, do it all, above it all. Voir tout cela, tout faire, par-dessus tout.

Soar to new heights in scenic adventure aboard the Mount Roberts Tramway , Juneau’s top attraction, and experience the best Alaska has to offer. Atteindre de nouveaux sommets dans l’aventure à bord du pittoresque Roberts Tramway du Mont, Haut attraction de Juneau, et l’expérience le meilleur de l’Alaska a à offrir.

Translated English:

See it all, do it all, above everything.

Reaching new heights in adventure on the picturesque Mount Roberts Tramway, Juneau’s top attraction, and experience the best Alaska has to offer.

Final Decision:

Not bad. Now, I wouldn’t want some life saving device instructions translated through Google Translate for fear of being over or under medicated, or ending up with a defibrillator paddle being used on my butt, but for most non-jargony web sites that need to reach an international audience, Google Translate might be the right tool for you.

Rich Brooks
Veillez à suivre Rich Brooks sur Twitter tweets pour son habile.

(Translated back as “Be sure to follow Rich Brooks on Twitter tweets for his skillful.” Apparently there’s still work to be done.)


Optimizing Landing Pages – MarketingExperiments Webinar

Wednesday, August 11th, 2010

HAND IN HAND IS THE ONLY WAY TO LANDJust finished listening to a webinar on optimizing landing pages put on by Flint McGlaughlin of MarketingExperiments. There was some great information in it–some I heard/knew, and some was new to me. Whether you’re looking to increase the leads your web site is generating or to sell more online, there was some sound advice when it comes to landing pages.

BTW, landing pages could be considered any page on your site, but for the purpose of this webinar the focus was on pages designed to get someone to take a desired action, such as request a quote, sign up for an email newsletter, etc. Although not necessary, these pages might be outside the normal navigation of the site, and only linked to from an ad or banner on another page.

  • Don’t overwhelm people with form fields. Keep them as minimal as possible, asking as few questions as possible.
  • Look at value vs. cost in the eyes of your prospects. If the cost (whether it’s time, effort or price) outweighs the perceived value you’re going to fail.

How do you fix this? Reduce the perceived cost and increase the perceived value.

You can reduce the perceived cost by reducing friction. Friction might come from unnecessary length or difficulty on the landing page. Look at your landing pages now. Is there too much text? Too much scrolling? Too many pages to purchase?

You can further decrease perceived cost by quickly answer the visitor’s questions:

  • Where am I?
  • What can I do here?

According to Flint you have “four inches and seven seconds” to answer these questions. If you don’t, your visitor will click the back button and you’ll lose the lead. When someone firsts gets to your landing page there’s a moment of disorientation; confusion is a big contributor to friction, so answering these two questions immediately will increase your conversion rate.

The next big fix is to increase the perceived value of your offering. Do this by identifying and communicating key factors that differentiate your from your competition. Use specific, quantitative & “instantly credible” language. Even if you’re not going head-to-head with your competition, you should still try and be as specific as possible.

I sometimes struggle with this (specificity) myself for our own landing pages. Do our web sites have 4x the awesome sauce of our competitors’ sites? Will signing up for our email newsletter make you 176% more smarterer? I’m still working on those metrics.

Some other bon mots I wrote down:

  • Lose all caps in your headlines…difficult to read and frustrating to visitors.
  • Use a strong headline; big, bold and dramatic.
  • Include at least one paragraph of text, w/bold and/or italicized text to highlight the important ideas. This paragraph needs to overcome the natural cynicism of anyone surfing the net.
  • Use images that draw the eye to the text, not that compete with it.

OK, now I’m off to optimize some of our pages and try some A/B split testing on them. Wish me luck!

Rich Brooks
176% Smarterer

Photo credit: Niffty


Web Site Design: The Ugly Baby Syndrome

Monday, August 9th, 2010

Baby SwanOn more than one occasion a person will tell me that they’ve received a lot of compliments on their web design. This in spite of the fact that their home page has cheesy animation, seventeen different fonts, and is a big, hot mess.

The thing is, when was the last time you told someone they had an ugly baby? Now, some people may argue that there’s no such thing as an ugly baby. Those people are wrong.

The bottom line is, even when confronted with a baby who–let’s just say–hasn’t come into their cuteness yet, we don’t let on to the proud parents. We still compliment the baby, and in really rare cases, we might compliment some other aspect of the baby. “What a healthy looking baby!” or “What a head of hair!”

The people who come to your web site and don’t like the design, or are confused by the navigation, or frustrated by the site rarely stick around to tell you. They’re in a hurry to get their questions answered, or rent a lake house, or buy a new stereo at your competitor’s site.

While web design is more than just how pretty your web site is–functionality, ease-of-use, and conversion all play a part–design impacts how people perceive your business and often dictate their first impression of your company.

So, is your web site ugly? I can’t comment on that, but what a head of hair it has!

Rich Brooks
Recovering Ugly Baby

Photo Credit: Amy Friese


How Long Should Programming Last?

Thursday, July 29th, 2010

Dear Rich,

I had my web site developed by another company (sorry!) and recently some of the programming stopped working. A contact form and a tool that allowed us to update some of the web site ourselves returned errors. The web developer said it was due to a PHP upgrade (?) at the hosting company and charged me for fixing what used to work. I feel it’s the web developer’s responsibility and don’t feel I should pay for it. What do you think?

–Disputing in Damariscotta

Dear Disputing,

There’s no simple answer to this, as I don’t know how long ago the programming was completed, or whether there was a contract that guaranteed the work for a set period of time.

I will say this, though: programming has a life cycle; it doesn’t last forever.

Just like when you upgrade your computer you might find that some of the software no longer functions as it used to, programming on web sites works the same way. Hosting companies need to upgrade their software to improve security and scalability. When they do that, and how often, isn’t at the discretion of your friendly neighborhood web developer.

Even when a server upgrade isn’t to blame, programming needs to be regularly updated and maintained. As programming is around longer, it becomes a target for hackers and spammers. The upkeep and upgrades take time and resources to maintain.

My recommendation to you (going forward) is to ask your web developer how long she will guarantee the programming to work and whether she offers some type of extended warranty. Knowing that up front should protect you from any unexpected surprises.

Rich Brooks
Programming Life Coach

Photo Credit: MelvinSchlubman


Affordable Small Business Web Sites

Wednesday, July 14th, 2010

We often shine a light on the custom web designs we do for clients here at the flyte blog, but we don’t often give that same attention to our clients who use one of our ProSite designs. ProSites are our affordable, pre-designed (by flyte) sites built on WordPress.

They’re cost-effective, quick to setup, and easy to run. They’re perfect for startups, or businesses that would rather put their budget towards search engine optimization, email marketing, blogging or some other web marketing campaign.

Since so many of this year’s crop are using their new web sites to grow their businesses, I wanted to give them a little “link love.” If you see someone who can help you, please feel free to check them out.

If you’re looking for a new, affordable web site, if you’re looking to upgrade your current site, or if you’d like to be able to update your web site in house, a ProSite or one of our other sites may be right for you. Contact flyte today.

Rich Brooks
Small Business Web Sites


Web Marketing & Social Media Classes in Maine

Monday, June 21st, 2010

If you’re looking for help with your Web marketing or social media marketing for your business, I have not one but two courses I’ll be teaching at the University of Southern Maine this fall.

The first one is Web Marketing for Small Business, a course that I’ve now taught four or five times before. However, just like web marketing, the course changes every time I give it. Over the four weeks we’ll talk about:

  • Search engine optimization (SEO)
  • Blogging
  • Social Media
  • Email marketing
  • Web design
  • E-commerce

and anything else that will help small businesses increase their online visibility, drive more qualified leads to their site, and convert that traffic into business.

The classes will be Thursdays, 9/30, 10/7, 10/21 & 10/28. To learn more and register visit the USM web site.

The second course, Social Media Marketing for Small Business, is all new. We’ll be delving into social media specifically, and how businesses and non-profits can leverage social media to grow, to engage, and to reach new audiences. Some of the topics covered will include:

  • Social networking (Twitter, Facebook, LinkedIn)
  • Blogging & podcasting
  • Online video & photo sharing web sites
  • Social news and bookmarking sites
  • Location-based apps (Foursquare, Gowalla)

and whatever else appears between now and then.

This course is two Wednesdays, 11/10 & 11/17. To learn more and register visit the USM web site.

Rich Brooks
Maine Web Marketing

Photo credit: James Sarmiento


Artist Designed Ribbon Belts from Belted Cow

Tuesday, May 25th, 2010

Flyte recently launched a newly designed website for Belted Cow, a Maine company selling ribbon belts inspired and created by artists.

Visitors to the site can shop for a wide variety of belts for adults or children. One of my favorite belts is The History of Streaking. (No, the irony is not lost on me.) There are plenty of gift ideas, especially if your loved one has a love of nautical-themed clothing or likes to keep his pants up with an homage to the Tour de France.

Pets aren’t forgotten, as many of the cool designs have been appropriated for collars and leashes.

The site offers an easy-to-use shopping cart and is powered by a hybrid of WordPress and flyte’s own custom e-commerce programming.

If you’ve been searching for a fun, whimsical way of keeping your pants from falling down–especially when everything ends up on YouTube these days–be sure to check out Belted Cow.

Rich Brooks
E-Commerce for Small Business


WordPress Conversions: Beauty is More Than Skin Deep

Thursday, April 8th, 2010

360FuelCard, providers of fleet fuel cards that benefit the environment, liked the look of their Web site.

What they didn’t like is the lack of control they had. Every update had to be run through an outside developer, hindering their ability to quickly add content. It also became a cost issue: adding new pages was expensive, making them thing twice before adding new content to the site.

WordPress gave them that control, and is helping them keep a cap on expenses. We took their current design and ported it over to WordPress, the popular open-source blogging and content management system platform. We also added a blog, so they would have a powerful communication tool they could use to keep customers in the loop and engage new prospects.

They can now update any page, day or night, uploading new photos or embedding videos of their products in action. And they can do it inhouse without having to pay an outside provider.

If you need a fuel card that’s accepted at nearly 100% of fuel stations across the US and contributes to a cleaner environment with every fill-up, be sure to check out 360FuelCard.

If you need to gain control of your Web site, and reign in update fees, talk to flyte about converting your site to a content management system.

Rich Brooks
Fill ‘er Up!


Cheap Registrars: The High Cost of Saving Money

Thursday, March 18th, 2010

When clients who are buying a new domain ask me where to go I always recommend either GoDaddy or Network Solutions. If they ask why I tell them that both offer all the services they’ll need and they offer 24/7 tech support.

(At flyte we use GoDaddy because of it’s pricing and despite it’s terrible user interface. Their booth babes don’t figure in one way or the other.)

Just recently this came up with another client. She already had a registrar when she approached us, so we didn’t change anything but her hosting. As it turned out, she had her domain registered for three years; on record it will expire about a year from last week.

Regardless, she started getting alerts from her no-name registrar that her domain was expiring this year. She decided to take no chances and visited the site to renew. However, when she tried to renew the site responded that there was nothing to renew. Still, she got those emails.

When the date in question passed–unfortunately on a weekend–her site went down. The no-name registrar was located in another country and didn’t answer its phones. Even during the week her calls went to voicemail.

Ultimately we got in touch with the registrar and got the Web site back up and running, and are moving her to a more well-known, well-established and always-open domain registrar. I can’t calculate the time, energy and money wasted on saving a few bucks over the course of the year, not to mention the stress.

We all want to save money, but when it comes to registrars, it’s no time to be penny wise and pound foolish.

Rich Brooks
Small Business Web Design


Is Your Web Site Failing?

Monday, March 8th, 2010

If you’re Web site isn’t generating all the leads you need, all is not lost.

There are a number of simple fixes you (or your Web developer) can make to increase your online visibility, drive more qualified leads to your site, and convert that traffic into business.

By focusing on your customers, using their language, getting them involved, directing them down your sales funnel and by measuring your successes and failures you can greatly improve the effectiveness of your site.

In this month’s flyte log, 5 Steps to a More Effective Web Site, we look at–surprisingly–five things you can do to turn your Web site into a powerful sales tool that will help grow your business.

Rich Brooks
Building Better Web Sites Since 1997

Photo credit compujeramey